Telltale Games

manny0142 · 10/11/2012, 04:09 pm

This is a great game but why isn't Telltale saying anything about my save problems?? This game is good, but really the only thing that makes me want to play is seeing what effect my choices made in the story. I don't see myself buying bigger games from this company seeing that it lacks a community manager that informs us of any solution to to a major problem... oh and btw I tried playing the game over again and it only deleted my save files again..
So a great game defeated by the company who created it (at least for me ).

*GuruGuru214* · 10/11/2012, 08:59 pm

If you haven't, please post any issues you have with the game in the Game Support subforum to make sure it's seen by the right people. Telltale's designers sometimes browse these forums, but if you want your issue to be seen by customer support, you have to post in the right forum.

WhiterNinja · 10/15/2012, 02:25 pm

Quote:

Originally Posted by GuruGuru214

If you haven't, please post any issues you have with the game in the Game Support subforum to make sure it's seen by the right people. Telltale's designers sometimes browse these forums, but if you want your issue to be seen by customer support, you have to post in the right forum.

I checked the link mentioned above and there indeed are responses to the issues (at least for PS3 and XBOX, I didn't check to see if there were others as I am playing an Xbox for this title). So at least TellTale IS listening and currently working on a solution for everyone, right?

mkane24 · 10/15/2012, 03:25 pm

If your saves were erased they are gone. I got the e-mail from tech support confirming that

**JobJStauffer_TTG** · 10/15/2012, 06:21 pm

Hi there! Telltale staff is aware that some users may be experiencing technical difficulties at this time.

In the best interest of channeling all support discussion away from the general chat and along to the right place, please visit the support forum for help, or email support@telltalegames.com for assistance.

Telltale Support Forum: http://www.telltalegames.com/forums/...splay.php?f=25

We apologize for this inconvenience, but assure you that the Telltale support team is working as quickly as they can to help resolve all issues as they are reported. Until then, staff and mods will be closing or moving all threads related to support on the general discussion pages, and redirecting to the proper support channels.

We thank you again for your continued patience while the Telltale support team is working rapidly to help resolve any reported issues and help our fans enjoy the series!

10/11/2012, 04:09 pm	#1
manny0142 Junior Member Join Date: Jun 2012 Posts: 8	So Telltale WHAT THE HELL DO WE DO?! This is a great game but why isn't Telltale saying anything about my save problems?? This game is good, but really the only thing that makes me want to play is seeing what effect my choices made in the story. I don't see myself buying bigger games from this company seeing that it lacks a community manager that informs us of any solution to to a major problem... oh and btw I tried playing the game over again and it only deleted my save files again.. So a great game defeated by the company who created it (at least for me ).

10/11/2012, 08:59 pm	#2
GuruGuru214 Crazy Windmill Mod Join Date: Aug 2009 Location: Kakariko Windmill Windmill Status: Going Around Posts: 6,359	If you haven't, please post any issues you have with the game in the Game Support subforum to make sure it's seen by the right people. Telltale's designers sometimes browse these forums, but if you want your issue to be seen by customer support, you have to post in the right forum. __________________ The preceding post was made by a volunteer community moderator, not a Telltale Games employee, and does not reflect the opinions of Telltale Games. Remember, only you can prevent forum fires. Completed series runs: Kingdom Hearts (Timeline Order, Pre-DDD, 10/25/10 - 2/6/11) - Zelda (Release Order, 3/13/11 - 4/6/12) - Metroid (Timeline Order, 4/21/12 - 10/17/12)

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10/15/2012, 03:25 pm	#4
mkane24 Senior Member Join Date: May 2012 Posts: 252	If your saves were erased they are gone. I got the e-mail from tech support confirming that

10/15/2012, 06:21 pm	#5
JobJStauffer_TTG Telltale Team Join Date: Jun 2012 Location: Petaluma, CA Posts: 18	Hi there! Telltale staff is aware that some users may be experiencing technical difficulties at this time. In the best interest of channeling all support discussion away from the general chat and along to the right place, please visit the support forum for help, or email support@telltalegames.com for assistance. Telltale Support Forum: http://www.telltalegames.com/forums/...splay.php?f=25 We apologize for this inconvenience, but assure you that the Telltale support team is working as quickly as they can to help resolve all issues as they are reported. Until then, staff and mods will be closing or moving all threads related to support on the general discussion pages, and redirecting to the proper support channels. We thank you again for your continued patience while the Telltale support team is working rapidly to help resolve any reported issues and help our fans enjoy the series!