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| Game Support - General Having trouble with a Telltale Product? Look below. Need to contact support? Click here : support@telltalegames.com |
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10/17/2012, 07:38 am
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#1 |
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Junior Member
Join Date: Oct 2012
Posts: 5
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I can't download episode 2.
Please help me I just got the game and finished the 1st episode, Whenever I try to download it says I lost internet connection which is a lie...
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10/17/2012, 07:41 am
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#2 |
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Junior Member
Join Date: Oct 2012
Posts: 5
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derp It seems you guys had this problem but I still haven't got an answer...
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10/17/2012, 07:44 am
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#3 |
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Junior Member
Join Date: Oct 2012
Posts: 5
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Ahhh so you move my thread but don't answer it
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10/17/2012, 07:51 am
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#4 |
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Community Moderator
Join Date: Jan 2007
Location: Germany
Posts: 4,747
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What platform are you playing on?
__________________
I am a Community Moderator, and I am here to keep the Forum a fun place for everyone. My posts represent my personal opinion. I am a volunteer, not a TTG employee. |
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10/17/2012, 09:01 am
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#5 |
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Junior Member
Join Date: Oct 2012
Posts: 1
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Same problem, I'm on PC tough.
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10/17/2012, 09:40 am
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#6 |
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Community Moderator
Join Date: Jan 2007
Location: Germany
Posts: 4,747
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On PC you can give this workaround a try.
__________________
I am a Community Moderator, and I am here to keep the Forum a fun place for everyone. My posts represent my personal opinion. I am a volunteer, not a TTG employee. |
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10/17/2012, 01:47 pm
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#7 |
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Junior Member
Join Date: Oct 2012
Posts: 5
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Yep I am on PC as well.
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10/17/2012, 03:50 pm
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#8 |
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Junior Member
Join Date: Oct 2012
Posts: 5
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I just did that method. but now the game won't start.
It goes to the "click to continue " then freezes up.
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10/17/2012, 05:14 pm
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#9 |
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Telltale Team
Join Date: Jun 2011
Location: Bay Area, CA
Posts: 907
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I tried this workaround myself to see what would happen, and the freeze you mention will last upwards of 2 minutes, but as long as you followed Djs steps exactly, it will progress to the Main Menu.
On another note, we are still actively investigating this issue and have some of our best minds working very late tonight to follow the leads we have. This has turned out to be a very complicated issue, but I assure you we are taking it seriously and trying to resolve it as fast as we can. |
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10/18/2012, 03:27 am
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#10 |
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Community Moderator
Join Date: Jan 2007
Location: Germany
Posts: 4,747
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The official patch for the disconnection issue is out now. Restarting the game will download and install it automatically. Afterwards you should be able to download the episodes.
__________________
I am a Community Moderator, and I am here to keep the Forum a fun place for everyone. My posts represent my personal opinion. I am a volunteer, not a TTG employee. |
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