Telltale Games

Kurant · 10/19/2012, 02:06 am

Bought the game off Steam awhile back, finally have time to play it, but it won't start up. Clicking "launch game" loads for a few seconds, then nothing. The Walking Dead appears in my processes for several seconds, then disappears.

I've tried posting on the Steam forums for help, launching in compatibility mode, launching in Steam offline mode, updating my video card drivers, verifying integrity cache, restarting my computer, re-downloading, launching with a 360 controller both plugged and unplugged, running both Steam and Walking Dead as administrator. Everything I can think of.

My PC specs are...
W7 64-bit
ATI 5770
AMD Phenom X4 955 3.2GHz
12GB RAM

Kurant · 10/23/2012, 09:57 pm

Still waiting for a response.

idass · 10/23/2012, 10:40 pm

the same thing happened to me, so i deleted it, and then tried to download it again. but every time I try to start it, it says that the game is damaged.

Poisonpear · 10/24/2012, 02:53 am

I do believe that the telltale team will or are working on resolving the problem as soon as possible, but in the meanwhile people already found a way to get it working with a semi-annoying side effect.

Due to the problem, it has to just deal with the steam and the actual executable not working properly for the current windows. I don't know why it changed after episode 3, but it has regardless of the reason. So to fix this for most people it involved just running it offline mode through steam or the executable. Few people got it to work like this.

Another way is to check if both are running with administrator. If this helps then you are good to go. Other than that there are two other outcomes. You need to set your compatibility towards windows 98/me and work with admin. This allows you to play the game if you are lucky, but there is a side effect of making the game stutter making it sometimes hard to deal with in the game.

The other outcome is perhaps your copy of the game is corrupted, mistakenly fake, or just not installed correctly. Attempt to reinstall after making sure you uninstalled it completely to make sure it's fresh and ready to play.

If nothing of this works then you are with the large group of people that are waiting for this problem to be fixed. I'd suggest to be patient, but I can understand your frustrations. I'm a customer too, I love the game, and I would love to continue the story like you guys and gals; but stuff happens and they are probably trying to fix this problem asap.

Also if you are playing the game with no troubles or with the fixes above, but your save are not working. That is another problem that isn't due to the problem above I believe. I think it's just how the saves work and it's fairly clumsy. Short story to save you some time, go to your documents and find a folder named Telltale Games. You'll find your saves and folders in there for data. Find the piece of information named prop.pref and copy that into your steam walking dead folder. That should be at C:\Program Files\Steam\steamapps\common\the walking dead or wherever you place your steam folder. Paste it right there, or if that does not work go into Pack\default folders in that order and paste it there. This will make it so your save file will be loaded at that episode and will keep your preferences like windowed or resolution size intact.

Other than that there are multiple different locations that your prop.pref file would be at since it's a bit buggy. I'd just look around for it in the usual data storage areas and then attempt what I suggested. Others found a way of working different problems on this board, but these are some that I discovered after coming back to the game from vacation. Anyways I hope this helps and please be patient. Hope that this is all fixed AT LEAST before to when the next episode is out. Cross your fingers.

Kurant · 10/25/2012, 08:27 am

Any day now, Telltale.

will42 · 10/25/2012, 08:46 am

same here, the game does not work since episode 4
tried to run as adminstrator and last drivers/directx update without success

it's a windows 7 64 with a ATI HD 4500
are we entitled to a refund if telltale is not able to fix the issue ?

**MattP** · 10/25/2012, 10:34 am

If you recently started Steam and encountered the message that your game files 'would be converted into a more efficient format', then you will need to reinstall Steam and then check to see if there are any newly created prefs.prop files. Steam's new conversion changed various game directories, and the prefs file that governs your saves may have been duplicated into one of these directories. First, pleast check your Documents\Telltale Games directory. If you have a Gamedata folder in there, please delete it. Your saves and prefs will be in the Walking Dead folder, so please do not touch these. Now go to the directory where you installed Steam and select steamapps\common\the walking dead. In this folder you may find a prefs file. Please delete this. Also check your Pack folder and then each episode folder (WalkingDead102, WalkingDead103, and WalkingDead104) to make sure there is no prefs.prop file in there.

will42 · 10/26/2012, 05:02 am

Quote:

Originally Posted by MattP

If you recently started Steam and encountered the message that your game files 'would be converted into a more efficient format', then you will need to reinstall Steam and then check to see if there are any newly created prefs.prop files. Steam's new conversion changed various game directories, and the prefs file that governs your saves may have been duplicated into one of these directories. First, pleast check your Documents\Telltale Games directory. If you have a Gamedata folder in there, please delete it. Your saves and prefs will be in the Walking Dead folder, so please do not touch these. Now go to the directory where you installed Steam and select steamapps\common\the walking dead. In this folder you may find a prefs file. Please delete this. Also check your Pack folder and then each episode folder (WalkingDead102, WalkingDead103, and WalkingDead104) to make sure there is no prefs.prop file in there.

There was no Gamedata in Documents\Telltale Games directory.
I wish there is a another workaround. I don't intend to download and reinstall gigabytes of games because one does not work properly. The Steam support transfers their responsibility to Telltale

Kurant · 10/28/2012, 12:30 pm

It seems to be working now that I've installed DirectX Runtime Components with the installer within the game's directory. An odd fix, but I'm glad for this. If I don't post another reply with details, the game's working fine.

10/19/2012, 02:06 am	#1
Kurant Junior Member Join Date: Oct 2012 Posts: 4	Walking Dead Won't Start Bought the game off Steam awhile back, finally have time to play it, but it won't start up. Clicking "launch game" loads for a few seconds, then nothing. The Walking Dead appears in my processes for several seconds, then disappears. I've tried posting on the Steam forums for help, launching in compatibility mode, launching in Steam offline mode, updating my video card drivers, verifying integrity cache, restarting my computer, re-downloading, launching with a 360 controller both plugged and unplugged, running both Steam and Walking Dead as administrator. Everything I can think of. My PC specs are... W7 64-bit ATI 5770 AMD Phenom X4 955 3.2GHz 12GB RAM

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10/23/2012, 09:57 pm	#2
Kurant Junior Member Join Date: Oct 2012 Posts: 4	Still waiting for a response.

10/23/2012, 10:40 pm	#3
idass Junior Member Join Date: Jul 2012 Posts: 1	the same thing happened to me, so i deleted it, and then tried to download it again. but every time I try to start it, it says that the game is damaged.

10/24/2012, 02:53 am	#4
Poisonpear Junior Member Join Date: Oct 2012 Posts: 1	I do believe that the telltale team will or are working on resolving the problem as soon as possible, but in the meanwhile people already found a way to get it working with a semi-annoying side effect. Due to the problem, it has to just deal with the steam and the actual executable not working properly for the current windows. I don't know why it changed after episode 3, but it has regardless of the reason. So to fix this for most people it involved just running it offline mode through steam or the executable. Few people got it to work like this. Another way is to check if both are running with administrator. If this helps then you are good to go. Other than that there are two other outcomes. You need to set your compatibility towards windows 98/me and work with admin. This allows you to play the game if you are lucky, but there is a side effect of making the game stutter making it sometimes hard to deal with in the game. The other outcome is perhaps your copy of the game is corrupted, mistakenly fake, or just not installed correctly. Attempt to reinstall after making sure you uninstalled it completely to make sure it's fresh and ready to play. If nothing of this works then you are with the large group of people that are waiting for this problem to be fixed. I'd suggest to be patient, but I can understand your frustrations. I'm a customer too, I love the game, and I would love to continue the story like you guys and gals; but stuff happens and they are probably trying to fix this problem asap. Also if you are playing the game with no troubles or with the fixes above, but your save are not working. That is another problem that isn't due to the problem above I believe. I think it's just how the saves work and it's fairly clumsy. Short story to save you some time, go to your documents and find a folder named Telltale Games. You'll find your saves and folders in there for data. Find the piece of information named prop.pref and copy that into your steam walking dead folder. That should be at C:\Program Files\Steam\steamapps\common\the walking dead or wherever you place your steam folder. Paste it right there, or if that does not work go into Pack\default folders in that order and paste it there. This will make it so your save file will be loaded at that episode and will keep your preferences like windowed or resolution size intact. Other than that there are multiple different locations that your prop.pref file would be at since it's a bit buggy. I'd just look around for it in the usual data storage areas and then attempt what I suggested. Others found a way of working different problems on this board, but these are some that I discovered after coming back to the game from vacation. Anyways I hope this helps and please be patient. Hope that this is all fixed AT LEAST before to when the next episode is out. Cross your fingers.

10/25/2012, 08:27 am	#5
Kurant Junior Member Join Date: Oct 2012 Posts: 4	Any day now, Telltale.

10/25/2012, 08:46 am	#6
will42 Junior Member Join Date: Oct 2012 Posts: 3	same here, the game does not work since episode 4 tried to run as adminstrator and last drivers/directx update without success it's a windows 7 64 with a ATI HD 4500 are we entitled to a refund if telltale is not able to fix the issue ?

10/25/2012, 10:34 am	#7
MattP Telltale Team Join Date: Jun 2011 Location: Bay Area, CA Posts: 908	If you recently started Steam and encountered the message that your game files 'would be converted into a more efficient format', then you will need to reinstall Steam and then check to see if there are any newly created prefs.prop files. Steam's new conversion changed various game directories, and the prefs file that governs your saves may have been duplicated into one of these directories. First, pleast check your Documents\Telltale Games directory. If you have a Gamedata folder in there, please delete it. Your saves and prefs will be in the Walking Dead folder, so please do not touch these. Now go to the directory where you installed Steam and select steamapps\common\the walking dead. In this folder you may find a prefs file. Please delete this. Also check your Pack folder and then each episode folder (WalkingDead102, WalkingDead103, and WalkingDead104) to make sure there is no prefs.prop file in there.

10/28/2012, 12:30 pm	#9
Kurant Junior Member Join Date: Oct 2012 Posts: 4	It seems to be working now that I've installed DirectX Runtime Components with the installer within the game's directory. An odd fix, but I'm glad for this. If I don't post another reply with details, the game's working fine.