Telltale Games

Voorhees · 10/10/2012, 04:27 pm

I was playing through Episode 4 on my first play-through. At 7:05pm CST my game was in the middle of a cutscene when it appeared to auto-save and then freeze. A window popped up and said "Save Data File Corrupted, Will Re-create". After I pressed X nothing happened so I was forced to hard restart my PS3. When I logged back into the game the same message appeared with the option to Press X. I did and when I was able to play again all 3 of my save files were deleted. Two were complete play-throughs up to Episode 3 and the third was complete up to Episode 2. I realize this is a probably a futile effort but I'd really like them back if possible. My PSN ID is Voorhees. Thanks.

bxjagal · 10/10/2012, 04:52 pm

i have the same problem.

Thugnasty28 · 10/10/2012, 05:02 pm

dude ridiculus. lost all my saves, this game holds zero to no value to me anymore.

bxjagal · 10/10/2012, 05:04 pm

Quote:

Originally Posted by Thugnasty28

dude ridiculus. lost all my saves, this game holds zero to no value to me anymore.

I agree with you! first we have to wait 2 months with little or no communication and when its release we get this bs....

Voorhees · 10/10/2012, 05:06 pm

Quote:

Originally Posted by Thugnasty28

dude ridiculus. lost all my saves, this game holds zero to no value to me anymore.

There's still value, it's an awesome game. But man I REALLY don't want to try and remember the 1)"Mean" choices 2)"Good" choices and 3) My choices all over again.

darkscanner · 10/11/2012, 06:27 am

The same thing happened to me on the PS3. I started playing Episode 4 of The Walking Dead. I got about an hour into it and then the game froze randomly while I was walking around. This weird message popped up saying "Save Data Corrupt" and I had to restart the PS3. When I tried to boot up the game the same data message popped up again, but then I went to "Play Game". I looked and ALL my save data was erased.

14 hours I put into this series and it's all just gone. I bought every episode of The Walking Dead so far and I loved playing it. This sucks. Now I'm afraid to even try playing it over again because other people keep saying that the problem keeps happening to them even after they play it over.

My PSN ID is darkscanner

**MattP** · 10/11/2012, 09:55 am

Hi guys,

I apologize for this issue. Investigating the cause is a top priority and I assure you we are doing everything we can to find a solution.

If someone can do me a favor and please post a screenshot of this message (or the exact text) in this thread, I would greatly appreciate it. Thank you!

Ryan_1 · 10/11/2012, 11:01 am

Quote:

Originally Posted by MattP

Hi guys,

I apologize for this issue. Investigating the cause is a top priority and I assure you we are doing everything we can to find a solution.

If someone can do me a favor and please post a screenshot of this message (or the exact text) in this thread, I would greatly appreciate it. Thank you!

This was the message I had:

It happened at the beginning of episode 4, when Kenny fell down. (For me it was on my second run)

draxx · 10/11/2012, 11:28 am

so how come this gets a telltale reply but the known and acknowledged steam save game problems havent been commented on in two months?

EatTheChildren · 10/11/2012, 01:20 pm

Quote:

Originally Posted by draxx

so how come this gets a telltale reply but the known and acknowledged steam save game problems havent been commented on in two months?

Agreed.

WholeFnShow · 10/11/2012, 02:23 pm

I also had this same issue. I had two saves going as my roommate was playing through the game as well. I had already completed chapter 4 without an issue, but as my roommate was nearing the end of chapter 4 he kept getting the "corrupt save, will recreate" message.

He just would press X and carry-on playing until eventually he died and the same message popped up. When he pressed X this time the game just stayed black. If he pressed the ps button, the xmb would pop-up, but otherwise we were stuck. We quit the game and then when we fired it back up again, everything was gone, my save included. It was as if we had never played the game before.

I am definitely interested in hearing if there is any sort of fix for this, but I feel like I am hosed either way since my saves are now gone. Any update to this issue would be greatly appreciated. Thanks.

Haliwood1 · 10/11/2012, 02:38 pm

Quote:

Originally Posted by Ryan_1

This was the message I had:

It happened at the beginning of episode 4, when Kenny fell down. (For me it was on my second run)

I received the same message text, though I can't be sure of the number displayed. For me, it was my first run, and it happened as I was scouting out the harbor. Was walking toward the telescope when it froze, showed that message, and then, what everyone else described. Freeze never unfroze. Had to hard disco, restart. Said save files were corrupt, and had to recreate, and instead of just losing the one game, it seems to have wiped out all three games that I had saved.

Eozen · 10/11/2012, 02:51 pm

Quote:

Originally Posted by MattP

Hi guys,

I apologize for this issue. Investigating the cause is a top priority and I assure you we are doing everything we can to find a solution.

If someone can do me a favor and please post a screenshot of this message (or the exact text) in this thread, I would greatly appreciate it. Thank you!

Does this "investigation" also apply to other platforms ? Because, well.. if you didn't notice PC & XBox users also encounter this issue since a while.

That's one thing that you leave to unpaid volunteers the task of finding workarounds for YOUR customers so they can play the game. That's also one thing that in 24h you still didn't acknowledge there is download & save issues with the version YOU sell in YOUR own e-shop. But that would really be one thing that your support ressources would only go to a selected platform.

Please prove me wrong ?

MIkeSBril · 10/11/2012, 03:28 pm

I had the same thing happen to me. "An Error Occurred During the Save Operation" followed by "Corrupt Save Data, Will Recreate" and a frozen game. Rebooted my PS3, all three of my save files are gone.

Guess who isn't buying season two, now?

DarkMatter2012 · 10/11/2012, 06:17 pm

I have the same problem. Purchased my PS3 around a month when they first came out...I have the original version. Never have had a save error before till a day ago.

I was controlling Lee in the house on episode 4 when I walked up to examine the dog food bag it froze. Said that the save file was corrupted and would attempt to recreate. I hit X button hear beep then another beep and game froze. Waited 8 minutes and nothing so I power down PS3 and restart to find out all 3 of my saved games are gone. Yeah real unhappy about that...all that time and effort down the drain.

From the looks of these forums I'm not alone, and I expect more of these posts to pile up as well. Telltale I would suggest you take these posts seriously. Players will only replay through the game so many times...now with the knowledge that after playing through it again only to lose all data a second time means people will stop playing your game till a fix comes out.

Personally I wont purchase another episode or play the game till a fix is released.

fryingpan57 · 10/11/2012, 07:25 pm

Same thing happened to me first day of release. I was playing it a second time around, as I always do, and I got to the harbor where you meet Molly and it went corrupt. A similar problem happened with episode 2 maybe it could be a recurring bug in the system. I just got up to episode 3 and I'm waiting for a patch until I continue. I was understanding with the episode 2 glitch because of the preassure of the fans ya'll were getting and I'll be understanding with this glitch I know you guys are just a small company, but ya'll have a hugely popular game of a well known franchise, I just hope you guys get everything refined and smooth with season two and the hard copy. I hope ya'll get a patch out ASAP I love this series and I refuse to give up on it. Maybe for compensation we can get a Chuck or Carly/Doug DLC.

darkscanner · 10/12/2012, 06:31 am

Quote:

Originally Posted by Haliwood1

I received the same message text, though I can't be sure of the number displayed. For me, it was my first run, and it happened as I was scouting out the harbor. Was walking toward the telescope when it froze, showed that message, and then, what everyone else described. Freeze never unfroze. Had to hard disco, restart. Said save files were corrupt, and had to recreate, and instead of just losing the one game, it seems to have wiped out all three games that I had saved.

Not exactly sure of the text, but it's about the same for me. Mine was my first run through of Episode 4 and I was also scouting the harbor. I was walking towards the news stand and then the game froze. It said "Save Data Corrupt" and then it said "Will Recreate". It wouldn't unfreeze though, so I had to restart the PS3. When I booted up game the same messages popped up again, but it let me play. That's when I saw that all three games that I had saved were erased.

I think I'm starting to see a pattern here. It looks like it's happening to people who had three different play throughs saved. What do you guys say?

spacedebris · 10/12/2012, 10:09 am

I have the EXACT same problem. I'm going through episode 4 for the first time, I approach the news stand at the harbor and I get... "save data corrupt. will recreate". the PS3 then freezes. I have to manually reboot the PS3 and now all my saved games are gone!

Thats hours of my time GONE. What kind of morons are working on this game that would allow this kind of bug to happen on a full release. Havent you guys heard of beta testing? Of course not, lazy programmers like you dont bother and just let the public at large be your beta testers without the common decency of letting us make the choice. Its pathetic that companies employ people of this caliber. If they were in my employ, they would not be in my employ.

fryingpan57 · 10/12/2012, 12:45 pm

I was going to the jewspaper machine to get change when the game froze up. I wish we could get a TT group response again to know some progress.

AKrycek · 10/12/2012, 12:58 pm

Same here. I just lost all my saves due to corruption in Episode 4, while walking backwards the stairs in the armory. I never had a problem before, but then same message as the other people here, the only thing I was able to do is confirm the message that my save files are going to be rebuilt. Next time I start the Game all my save slots were empty. WAY TO GO! GREAT FUCKUP TELLTALE !

Assuming that we can't recreate our save files, put out a patch that

1. solves this hangups.
2. ensure that there are multiple Auto Saves being stored, so that in case this happens again we can simply just load the save before the corrupted one. (I have no idea how this was not included in the first place, must be just plain stupidity !!!)
3. why the hell do all save file slots get deleted if one save gets corrupted??
4. and finally put an option in, that let us start Episodes with choices that we can decide to make and not only random ones, so that we at least haven't wasted all the hours just to get these corrupted save files.

I am mad and hope their will be a solution to this game breaking problems.

10/10/2012, 04:27 pm	#1
Voorhees Junior Member Join Date: Oct 2012 Posts: 2	(PS3)Walking Dead EP.4 Save File(s) Corrupted I was playing through Episode 4 on my first play-through. At 7:05pm CST my game was in the middle of a cutscene when it appeared to auto-save and then freeze. A window popped up and said "Save Data File Corrupted, Will Re-create". After I pressed X nothing happened so I was forced to hard restart my PS3. When I logged back into the game the same message appeared with the option to Press X. I did and when I was able to play again all 3 of my save files were deleted. Two were complete play-throughs up to Episode 3 and the third was complete up to Episode 2. I realize this is a probably a futile effort but I'd really like them back if possible. My PSN ID is Voorhees. Thanks.

10/11/2012, 06:17 pm	#15
DarkMatter2012 Junior Member Join Date: Oct 2012 Posts: 1	I have the same problem. Purchased my PS3 around a month when they first came out...I have the original version. Never have had a save error before till a day ago. I was controlling Lee in the house on episode 4 when I walked up to examine the dog food bag it froze. Said that the save file was corrupted and would attempt to recreate. I hit X button hear beep then another beep and game froze. Waited 8 minutes and nothing so I power down PS3 and restart to find out all 3 of my saved games are gone. Yeah real unhappy about that...all that time and effort down the drain. From the looks of these forums I'm not alone, and I expect more of these posts to pile up as well. Telltale I would suggest you take these posts seriously. Players will only replay through the game so many times...now with the knowledge that after playing through it again only to lose all data a second time means people will stop playing your game till a fix comes out. Personally I wont purchase another episode or play the game till a fix is released. Last edited by DarkMatter2012; 10/11/2012 at 06:21 pm.

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10/10/2012, 04:52 pm	#2
bxjagal Junior Member Join Date: Jun 2012 Posts: 11	i have the same problem.

10/10/2012, 05:02 pm	#3
Thugnasty28 Member Join Date: Aug 2012 Posts: 58	dude ridiculus. lost all my saves, this game holds zero to no value to me anymore.

10/11/2012, 06:27 am	#6
darkscanner Junior Member Join Date: Oct 2012 Posts: 4	The same thing happened to me on the PS3. I started playing Episode 4 of The Walking Dead. I got about an hour into it and then the game froze randomly while I was walking around. This weird message popped up saying "Save Data Corrupt" and I had to restart the PS3. When I tried to boot up the game the same data message popped up again, but then I went to "Play Game". I looked and ALL my save data was erased. 14 hours I put into this series and it's all just gone. I bought every episode of The Walking Dead so far and I loved playing it. This sucks. Now I'm afraid to even try playing it over again because other people keep saying that the problem keeps happening to them even after they play it over. My PSN ID is darkscanner

10/11/2012, 09:55 am	#7
MattP Telltale Team Join Date: Jun 2011 Location: Bay Area, CA Posts: 908	Hi guys, I apologize for this issue. Investigating the cause is a top priority and I assure you we are doing everything we can to find a solution. If someone can do me a favor and please post a screenshot of this message (or the exact text) in this thread, I would greatly appreciate it. Thank you!

10/11/2012, 11:28 am	#9
draxx Junior Member Join Date: Sep 2012 Posts: 6	so how come this gets a telltale reply but the known and acknowledged steam save game problems havent been commented on in two months?

10/11/2012, 02:23 pm	#11
WholeFnShow Junior Member Join Date: Jun 2009 Posts: 3	I also had this same issue. I had two saves going as my roommate was playing through the game as well. I had already completed chapter 4 without an issue, but as my roommate was nearing the end of chapter 4 he kept getting the "corrupt save, will recreate" message. He just would press X and carry-on playing until eventually he died and the same message popped up. When he pressed X this time the game just stayed black. If he pressed the ps button, the xmb would pop-up, but otherwise we were stuck. We quit the game and then when we fired it back up again, everything was gone, my save included. It was as if we had never played the game before. I am definitely interested in hearing if there is any sort of fix for this, but I feel like I am hosed either way since my saves are now gone. Any update to this issue would be greatly appreciated. Thanks.

10/11/2012, 03:28 pm	#14
MIkeSBril Junior Member Join Date: Oct 2012 Posts: 1	I had the same thing happen to me. "An Error Occurred During the Save Operation" followed by "Corrupt Save Data, Will Recreate" and a frozen game. Rebooted my PS3, all three of my save files are gone. Guess who isn't buying season two, now?

10/11/2012, 07:25 pm	#16
fryingpan57 Junior Member Join Date: Oct 2012 Posts: 2	Same thing happened to me first day of release. I was playing it a second time around, as I always do, and I got to the harbor where you meet Molly and it went corrupt. A similar problem happened with episode 2 maybe it could be a recurring bug in the system. I just got up to episode 3 and I'm waiting for a patch until I continue. I was understanding with the episode 2 glitch because of the preassure of the fans ya'll were getting and I'll be understanding with this glitch I know you guys are just a small company, but ya'll have a hugely popular game of a well known franchise, I just hope you guys get everything refined and smooth with season two and the hard copy. I hope ya'll get a patch out ASAP I love this series and I refuse to give up on it. Maybe for compensation we can get a Chuck or Carly/Doug DLC.

10/12/2012, 10:09 am	#18
spacedebris Junior Member Join Date: Oct 2012 Posts: 1	I have the EXACT same problem. I'm going through episode 4 for the first time, I approach the news stand at the harbor and I get... "save data corrupt. will recreate". the PS3 then freezes. I have to manually reboot the PS3 and now all my saved games are gone! Thats hours of my time GONE. What kind of morons are working on this game that would allow this kind of bug to happen on a full release. Havent you guys heard of beta testing? Of course not, lazy programmers like you dont bother and just let the public at large be your beta testers without the common decency of letting us make the choice. Its pathetic that companies employ people of this caliber. If they were in my employ, they would not be in my employ.

10/12/2012, 12:45 pm	#19
fryingpan57 Junior Member Join Date: Oct 2012 Posts: 2	I was going to the jewspaper machine to get change when the game froze up. I wish we could get a TT group response again to know some progress.

10/12/2012, 12:58 pm	#20
AKrycek Junior Member Join Date: Oct 2012 Posts: 4	Same here. I just lost all my saves due to corruption in Episode 4, while walking backwards the stairs in the armory. I never had a problem before, but then same message as the other people here, the only thing I was able to do is confirm the message that my save files are going to be rebuilt. Next time I start the Game all my save slots were empty. WAY TO GO! GREAT FUCKUP TELLTALE ! Assuming that we can't recreate our save files, put out a patch that 1. solves this hangups. 2. ensure that there are multiple Auto Saves being stored, so that in case this happens again we can simply just load the save before the corrupted one. (I have no idea how this was not included in the first place, must be just plain stupidity !!!) 3. why the hell do all save file slots get deleted if one save gets corrupted?? 4. and finally put an option in, that let us start Episodes with choices that we can decide to make and not only random ones, so that we at least haven't wasted all the hours just to get these corrupted save files. I am mad and hope their will be a solution to this game breaking problems.