The Walking Dead Law and Order Legacies Jurassic Park Back to the future: The Game Puzzle Agent Sam & Max Tales of Monkey Island Wallace & Gromit's Grand Adventures More Telltale Games
Forgot your password?
No worries, we can help!

The Walking Dead

Go Back   Telltale Games Forums > Telltale Games Support > Shopping or Activation Support

Shopping or Activation Support A beacon of hope in the muggy fug of e-commerce. Post any shopping or activation related questions here or email support at support@telltalegames.com

Reply
 
Thread Tools Search this Thread
Old 11/02/2007, 04:59 pm   #1
RMJ1984
Senior Member
 
Join Date: Nov 2006
Posts: 607
Unhappy Long delivery time?

Hey just wanted to hear where people live, who might have ordered the season 1 bonus disc, i myself live in Denmark and have now been waiting since the 24/10, alittler over a week :P how slow are these over sea's postal services ?

//RMJ
RMJ1984 is offline   Reply With Quote
Old 11/02/2007, 05:00 pm   #2
RMJ1984
Senior Member
 
Join Date: Nov 2006
Posts: 607
Default

can someone plz move this to the general chat, dunno what happened there.
RMJ1984 is offline   Reply With Quote
Old 11/02/2007, 06:17 pm   #3
Molokov
Dingo in a Maternity Ward
 
Molokov's Avatar
 
Join Date: Apr 2007
Location: Adelaide, Australia
Posts: 1,138
Default

RMJ, international orders can take up to four or five weeks. If it hasn't arrived by then, that's when you'll need to re-contact Telltale.
Molokov is offline   Reply With Quote
Old 11/02/2007, 06:38 pm   #4
Emily
Formerly of the Telltale Team
 
Emily's Avatar
 
Join Date: Oct 2006
Location: San Francisco
Posts: 4,549
Default

Yeah, please give it a few more weeks. It sometimes takes up to 5 weeks internationally.
Emily is offline   Reply With Quote
Old 11/03/2007, 11:59 am   #5
FWZ
Perfectly Insane!
 
FWZ's Avatar
 
Join Date: Dec 2006
Location: Denmark
Posts: 18
Default

I live in Denmark too, and i have recived 2 packages from telltale, each of them have taken 5-6 weeks to get here. i know that the danish postal service opens them to check the contents, possibly due to the fact that they are labeled as software, even if there is none in it.
__________________
Perfectly Insane!

Last edited by FWZ; 11/03/2007 at 12:02 pm. Reason: typo
FWZ is offline   Reply With Quote
Old 11/03/2007, 02:12 pm   #6
Emily
Formerly of the Telltale Team
 
Emily's Avatar
 
Join Date: Oct 2006
Location: San Francisco
Posts: 4,549
Default

Quote:
possibly due to the fact that they are labeled as software, even if there is none in it.
Something I have been trying to get resolved with our fulfillment house for months to no avail.
Emily is offline   Reply With Quote
Old 11/03/2007, 02:37 pm   #7
RMJ1984
Senior Member
 
Join Date: Nov 2006
Posts: 607
Default

Wow okay, havent done much over seas buying so so ill just wait a few more weeks then hehe =) thanks for info.
RMJ1984 is offline   Reply With Quote
Old 11/09/2007, 12:25 am   #8
Laserschwert
The F*ckest Uppest
 
Laserschwert's Avatar
 
Join Date: Oct 2006
Location: Cologne, Germany
Posts: 1,850
Default

Quote:
Originally Posted by RMJ1984 View Post
Wow okay, havent done much over seas buying so so ill just wait a few more weeks then hehe =) thanks for info.
Don't assume that all orders from the US take that long... somehow it's just a Telltale-thingy
Laserschwert is offline   Reply With Quote
Old 11/09/2007, 01:06 am   #9
Jostein
Member
 
Jostein's Avatar
 
Join Date: Apr 2007
Location: Ljungbyhed, Sweden (but I'm from Norway)
Posts: 46
Default

Well I live in Norway, and I got it about a week after it was shipped...
Don't now why it should take any longer to ship to Denmark.
Jostein is offline   Reply With Quote
Old 11/09/2007, 02:16 am   #10
Jake  Telltale Team
Telltale Team
 
Jake's Avatar
 
Join Date: Mar 2005
Location: San Francisco, CA
Posts: 5,843
Default

Quote:
Originally Posted by Laserschwert View Post
Don't assume that all orders from the US take that long... somehow it's just a Telltale-thingy
It's not our fault... well, it is our fault for using the fulfillment warehouse we use, but it's not our fault in that we're not exactly pleased with the service. They sometimes have been known to hold a package for days and days before shipping it, despite us routinely berating them for doing such a thing. It's an area in which we'd definitely like to improve our service. Hopefully in the sweeping site infrastructure changes over the next few months (starting with the stuff we laid down during the downtime the other night), long shipping times and ridiculous fulfillment service will be another thing to go under the knife, for the better.
Jake is offline   Reply With Quote
Old 11/09/2007, 09:26 am   #11
Laserschwert
The F*ckest Uppest
 
Laserschwert's Avatar
 
Join Date: Oct 2006
Location: Cologne, Germany
Posts: 1,850
Default

I didn't mean to blame you, I know it's your crappy warehouse's fault.
Laserschwert is offline   Reply With Quote
Reply

Bookmarks

Thread Tools Search this Thread
Search this Thread:

Advanced Search

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
Time for another meatball sandwich... (ep3 play it again!) [SM 1.03] Emily Sam & Max Series Discussion 20 06/16/2012 10:06 pm
How long does it take to make an episode ? Markalark Sam & Max Series Discussion 2 05/31/2007 11:53 am
Sam and Max runs fine, the first time, but... MythicFox Game Support - General 0 12/26/2006 06:56 pm
How long for activation? Borjoyzee Shopping or Activation Support 6 11/03/2006 04:45 pm
Honest views on Bone from a long time Graphical Adventure fan anonima Bone Series Discussion 0 09/26/2005 03:41 am


All times are GMT -8. The time now is 09:54 am.


Powered by vBulletin® Version 3.8.2
Copyright ©2000 - 2013, Jelsoft Enterprises Ltd.
Telltale Games - © 2013 Telltale, Incorporated. All rights reserved.
Home  |   Store  |   Blogs  |   Forums  |   Product Support  |   Corporate Info  |   Press Releases  |   Jobs  |   Terms of Use  |   Privacy Policy