Telltale Games

BooNMiNG · 11/16/2012, 02:46 pm

Hi TellTale,

Previously I was having issues with downloading episode 2 and onwards, so I uninstalled the game and tried to reinstall again by downloading the latest image file again.

However I got the message "Disk Image is damaged" and I couldn't open the file installed.

Any idea?

I'm using Mac OS X 10.8.2

BooNMiNG · 11/16/2012, 02:52 pm

you may delete this thread as i found the solution..

**MattP** · 11/16/2012, 02:52 pm

To fix this issue you will need to disable Gatekeeper. To do this, click the Apple logo on the top toolbar and select System Preferences. Now select Security. If the padlock in the bottom left corner of this screen is not open, click on it. You will now see 3 options for downloaded applications, they are: Mac Store, Mac Store and identified developers, and Anywhere. Please select Anywhere and then confirm your selection. Once this is done, please attempt to download the installer from our website. You should no longer see the damaged file messaging.

11/16/2012, 02:46 pm	#1
BooNMiNG Junior Member Join Date: May 2012 Posts: 9	Disk Image damaged Hi TellTale, Previously I was having issues with downloading episode 2 and onwards, so I uninstalled the game and tried to reinstall again by downloading the latest image file again. However I got the message "Disk Image is damaged" and I couldn't open the file installed. Any idea? I'm using Mac OS X 10.8.2

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11/16/2012, 02:52 pm	#2
BooNMiNG Junior Member Join Date: May 2012 Posts: 9	you may delete this thread as i found the solution..

11/16/2012, 02:52 pm	#3
MattP Telltale Team Join Date: Jun 2011 Location: Bay Area, CA Posts: 910	To fix this issue you will need to disable Gatekeeper. To do this, click the Apple logo on the top toolbar and select System Preferences. Now select Security. If the padlock in the bottom left corner of this screen is not open, click on it. You will now see 3 options for downloaded applications, they are: Mac Store, Mac Store and identified developers, and Anywhere. Please select Anywhere and then confirm your selection. Once this is done, please attempt to download the installer from our website. You should no longer see the damaged file messaging.