Telltale Games

Ringo · 12/12/2007, 10:15 am

Hi I purchased Sam and Max Season 2 last night through the online store on the TellTale site. While i was placing my order my browser froze up after i hit the submit button on the final page of the order so i was unsure if my order had gone through. So after restarting i redid my order this time making it to the confirmation page where it says I will receive an e-mail shortly with my download information etc.

The problem is that this morning I checked my bank account and both transactions cleared, but i still have not received an e-mail confirming my purchases and they are still not on the "Your Games" section of my TellTale account page. In fact Season 2 is still showing in my cart on the main page.

So I would like to get a refund for one of the charges to my credit card and get my game downloads. Thank you in advance for your help.

*Tester Scott* · 12/12/2007, 02:03 pm

If you could send an email to support@telltalegames.com we can get you fixed up right away.

Emily · 12/12/2007, 07:27 pm

Thanks, Scott.

Ringo, I refunded the duplicate. You'll get a credit on your card within 5-7 business days.

The other order looks like it should be showing up on your Purchases page; if it isn't, please send us an email and we'll get it straightened out.

12/12/2007, 10:15 am	#1
Ringo Junior Member Join Date: Dec 2007 Posts: 1	Order/download problem Hi I purchased Sam and Max Season 2 last night through the online store on the TellTale site. While i was placing my order my browser froze up after i hit the submit button on the final page of the order so i was unsure if my order had gone through. So after restarting i redid my order this time making it to the confirmation page where it says I will receive an e-mail shortly with my download information etc. The problem is that this morning I checked my bank account and both transactions cleared, but i still have not received an e-mail confirming my purchases and they are still not on the "Your Games" section of my TellTale account page. In fact Season 2 is still showing in my cart on the main page. So I would like to get a refund for one of the charges to my credit card and get my game downloads. Thank you in advance for your help. Last edited by Ringo; 12/12/2007 at 10:19 am.

12/12/2007, 07:27 pm	#3
Emily Formerly of the Telltale Team Join Date: Oct 2006 Location: San Francisco Posts: 4,549	Thanks, Scott. Ringo, I refunded the duplicate. You'll get a credit on your card within 5-7 business days. The other order looks like it should be showing up on your Purchases page; if it isn't, please send us an email and we'll get it straightened out. Last edited by Emily; 12/12/2007 at 07:30 pm.

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12/12/2007, 02:03 pm	#2
Tester Scott Mayonnaise Afficionado Join Date: Nov 2007 Location: San Rafael, CA Posts: 595	If you could send an email to support@telltalegames.com we can get you fixed up right away.