Telltale Games

MishArsenal · 11/21/2012, 08:45 pm

Last week I had an issue with Law and Order, today, I can't download episode 5 of TWD on my ipad!

I played 1-4 previously, and when trying to download ep 5, it goes from 0.00% to 0% and then gets stuck at 2/3 % moving very slowly - I have a fast connection, so can't understand why

I restarted my iPad, did a hard reset, infact did everything but delete the app because I cannot lose my saved games!

Please help!

MishArsenal · 11/22/2012, 03:13 am

Update:

Now it goes all the way to 99%, but doesn't finish

I've tried more than a dozen times now, and every single time it stops at 99

I've had about enough!

Tell Tale games support is a joke - I don't mean to be rude, but Matt just repeats the same instructions (restart, check if your logged in), and it's pretty obvious that this isn't working for many people here.

I love the games they make, but the technical support leaves alot to be desired, and I'm pretty sick of the same canned replies.

TTG, you can make great games, but if you leave customers who are loyal and dedicated in the lurch, it's gonna affect your business not mine.

The last thing to do now is to delete the app and reinstall it, which I'm loathe to do, as I lose my save games and many hours of decisions.

I don't want a refund, and I don't want the same canned replies - I want my issue to be resolved and I want to finish the game I fully paid for a month ago.

Maybe i'm asking for too much

MLynn93 · 11/22/2012, 08:49 am

I know exactly how you feel :/
Telltale needs to fix this problem FAST! I have an iPad three and I can't even get to the second episode because its stops at 99%
Telltale, fix this problem now please!!!

**MattP** · 11/23/2012, 02:45 pm

We are aware of this issue, and currently investigating a potential solution. Please try shutting down the game application and restarting the device. Wait a few minutes for the cache to clear before turning it back on. Also, make sure you are logged into the iTunes account that purchased the game before attempting the download again.

11/21/2012, 08:45 pm	#1
MishArsenal Junior Member Join Date: Nov 2012 Posts: 4	Not Again! TWD Ipad Mini Last week I had an issue with Law and Order, today, I can't download episode 5 of TWD on my ipad! I played 1-4 previously, and when trying to download ep 5, it goes from 0.00% to 0% and then gets stuck at 2/3 % moving very slowly - I have a fast connection, so can't understand why I restarted my iPad, did a hard reset, infact did everything but delete the app because I cannot lose my saved games! Please help!

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11/22/2012, 03:13 am	#2
MishArsenal Junior Member Join Date: Nov 2012 Posts: 4	Update: Now it goes all the way to 99%, but doesn't finish I've tried more than a dozen times now, and every single time it stops at 99 I've had about enough! Tell Tale games support is a joke - I don't mean to be rude, but Matt just repeats the same instructions (restart, check if your logged in), and it's pretty obvious that this isn't working for many people here. I love the games they make, but the technical support leaves alot to be desired, and I'm pretty sick of the same canned replies. TTG, you can make great games, but if you leave customers who are loyal and dedicated in the lurch, it's gonna affect your business not mine. The last thing to do now is to delete the app and reinstall it, which I'm loathe to do, as I lose my save games and many hours of decisions. I don't want a refund, and I don't want the same canned replies - I want my issue to be resolved and I want to finish the game I fully paid for a month ago. Maybe i'm asking for too much

11/22/2012, 08:49 am	#3
MLynn93 Junior Member Join Date: Nov 2012 Posts: 3	I know exactly how you feel :/ Telltale needs to fix this problem FAST! I have an iPad three and I can't even get to the second episode because its stops at 99% Telltale, fix this problem now please!!!

11/23/2012, 02:45 pm	#4
MattP Telltale Team Join Date: Jun 2011 Location: Bay Area, CA Posts: 904	We are aware of this issue, and currently investigating a potential solution. Please try shutting down the game application and restarting the device. Wait a few minutes for the cache to clear before turning it back on. Also, make sure you are logged into the iTunes account that purchased the game before attempting the download again.