Telltale Games

poluto · 12/19/2007, 09:13 pm

I just bought sam & max 1-6.One did work but now all of them give me this message w/option close program or search web.On vista.Tried hotfixes for nvidea too.The detail says APPCRASH. Also updated drivers.

amd athelon 1.5
1024mb ram
geforce6200a

poluto · 12/19/2007, 09:14 pm

too add i downloaded the games through steam tried there game cache fix and also reinstalling the games

Will · 12/19/2007, 11:36 pm

Hmm, not sure what would cause the game to stop working within Steam. Have you tried updating your DirectX?

jeffwask · 12/21/2007, 06:13 am

In Control Panel, Select System...

Then under I believe Performance (I don't have a Vista box handy at the office.) there is a tab called Date Execution Protection. Add the Sam and Max Episode Executable to the exclusion list then try running it. Worked for me. I have had to do this for a few games on Vista.

Jeff

Emily · 12/21/2007, 07:49 am

That's worth a try (but I think it's Data Execution Protection, or DEP). That resolved problems for some Vista users with our download versions -- the problem they were having was due to the activation software we use, so it wouldn't be a factor in Steam's versions, but it's still worth trying. Let us know if it works.

poluto · 12/21/2007, 08:23 pm

does any one know where this dap tab is in vistas control panel. As for updating direct x i tried and i keep getting an error message

poluto · 12/21/2007, 08:23 pm

i mean DEP

poluto · 12/22/2007, 09:34 pm

i managed to update direct x . didnt work i still cant find the dep tab in vistas control panel does anyone have any ideas

poluto · 12/22/2007, 10:16 pm

ok i found this dep tab i downloaded these games from steam so i cant access the actual exe file

Will · 12/26/2007, 08:23 pm

Yeah, I'm afraid I don't know their system well enough. I would suggest you contact Steam's customer support, as it possibly a problem with their DRM.

Edit! So I just noticed that Emily forwarded your PM to me. I'm not 100% sure about (and would happily be proven wrong by other forum goers out there), but I think on Vista you can have DX10 installed even if your card doesn't support it. DX will just throttle itself down to be usable. Like I said, I'm not entirely sure about that and the internet is being largely unhelpful tonight.

Since you have already gotten DX updated according to your post, I doubt it is still a problem, but feel free to go here and see if you can get DX9 to install. It will likely tell you that a more recent version exists, but it is worth a shot. As for DEP, I'm afraid I can't help you till I get back to the office on Wednesday and have a Vista machine in front of me.

poluto · 12/29/2007, 07:19 pm

ive downloaded the updater several times then i restart and sometimes when i try the game , after this the game starts but after i quit the game it wont start again.Or any of the other 5 episodes either. This worked twice i not sure why but only to play one of the episodes once then none of them work. again

poluto · 12/29/2007, 07:40 pm

well just tried that again from your dx link it updated (all of these updates are in my windows temp)and the games dont work at all

t_a_o · 12/29/2007, 10:42 pm

Hmm, you sure it's not because you have to heavy security on in Vista?
Sounds like something doesn't stick, when you close the game.
Also, you should use a program like RegCleaner after each faulty install or else it leaves traces in there, that might screw up a new install.

Sometimes it helps to install games in a directory outside the Programs folder.
Like in C:\SamAndMax\

poluto · 12/30/2007, 07:47 pm

thanks T A O i dont know why some of the games started then not again i have the medium security on. As for where its installed i got it from steam so it goes where they put it

Emily · 12/30/2007, 09:34 pm

Could you try one of the episodes from Telltale's website and let us know if it works? Then we'll know if this problem is specific to Steam's version or not.

You can download the full version of Abe Lincoln Must Die here: http://www.telltalegames.com/download/lincolnmustdie

DazS · 01/02/2008, 12:38 am

Hi. I am having the same problem with the steam version of episode 4.
I am using Windows Vista 32 bit (on a 64 bit processor). I just Fully updated Direct X while writing to test again.

"Could you try one of the episodes from Telltale's website and let us know if it works? Then we'll know if this problem is specific to Steam's version or not."

I tried this (I happened to have the installer lying around) and it worked perfectly. The version on Steam still has the same problem.

The error message now states that the problem lies in Steam.dll_unloaded, which i don't think it did before. I don't know if this changed when Direct X was installed or if installing the TT version changed it.

poluto · 01/02/2008, 09:16 pm

i downloaded the game from the telltale link.It works fine. What does this mean why wont any of the steam downloads work .

DazS · 01/02/2008, 09:40 pm

Mine works now. I changed nothing. I did nothing, save reboot my computer a few times. Steam might have had something change on it.

12/19/2007, 09:13 pm	#1
poluto Junior Member Join Date: Dec 2007 Posts: 10	sam max 101exe has stopped working I just bought sam & max 1-6.One did work but now all of them give me this message w/option close program or search web.On vista.Tried hotfixes for nvidea too.The detail says APPCRASH. Also updated drivers. amd athelon 1.5 1024mb ram geforce6200a

12/21/2007, 06:13 am	#4
jeffwask Junior Member Join Date: Dec 2007 Posts: 6	This should cure you... In Control Panel, Select System... Then under I believe Performance (I don't have a Vista box handy at the office.) there is a tab called Date Execution Protection. Add the Sam and Max Episode Executable to the exclusion list then try running it. Worked for me. I have had to do this for a few games on Vista. Jeff

12/26/2007, 08:23 pm	#10
Will Telltale Team Join Date: Sep 2007 Location: Sausalito, CA Posts: 2,331	Yeah, I'm afraid I don't know their system well enough. I would suggest you contact Steam's customer support, as it possibly a problem with their DRM. Edit! So I just noticed that Emily forwarded your PM to me. I'm not 100% sure about (and would happily be proven wrong by other forum goers out there), but I think on Vista you can have DX10 installed even if your card doesn't support it. DX will just throttle itself down to be usable. Like I said, I'm not entirely sure about that and the internet is being largely unhelpful tonight. Since you have already gotten DX updated according to your post, I doubt it is still a problem, but feel free to go here and see if you can get DX9 to install. It will likely tell you that a more recent version exists, but it is worth a shot. As for DEP, I'm afraid I can't help you till I get back to the office on Wednesday and have a Vista machine in front of me. Last edited by Will; 12/26/2007 at 08:49 pm.

12/29/2007, 07:19 pm	#11
poluto Junior Member Join Date: Dec 2007 Posts: 10	dx9 ive downloaded the updater several times then i restart and sometimes when i try the game , after this the game starts but after i quit the game it wont start again.Or any of the other 5 episodes either. This worked twice i not sure why but only to play one of the episodes once then none of them work. again

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12/19/2007, 09:14 pm	#2
poluto Junior Member Join Date: Dec 2007 Posts: 10	too add i downloaded the games through steam tried there game cache fix and also reinstalling the games

12/19/2007, 11:36 pm	#3
Will Telltale Team Join Date: Sep 2007 Location: Sausalito, CA Posts: 2,331	Hmm, not sure what would cause the game to stop working within Steam. Have you tried updating your DirectX?

12/21/2007, 07:49 am	#5
Emily Formerly of the Telltale Team Join Date: Oct 2006 Location: San Francisco Posts: 4,549	That's worth a try (but I think it's Data Execution Protection, or DEP). That resolved problems for some Vista users with our download versions -- the problem they were having was due to the activation software we use, so it wouldn't be a factor in Steam's versions, but it's still worth trying. Let us know if it works.

12/21/2007, 08:23 pm	#6
poluto Junior Member Join Date: Dec 2007 Posts: 10	does any one know where this dap tab is in vistas control panel. As for updating direct x i tried and i keep getting an error message

12/22/2007, 09:34 pm	#8
poluto Junior Member Join Date: Dec 2007 Posts: 10	i managed to update direct x . didnt work i still cant find the dep tab in vistas control panel does anyone have any ideas

12/22/2007, 10:16 pm	#9
poluto Junior Member Join Date: Dec 2007 Posts: 10	ok i found this dep tab i downloaded these games from steam so i cant access the actual exe file

12/29/2007, 07:40 pm	#12
poluto Junior Member Join Date: Dec 2007 Posts: 10	well just tried that again from your dx link it updated (all of these updates are in my windows temp)and the games dont work at all

12/29/2007, 10:42 pm	#13
t_a_o Caffeine Queen Join Date: Sep 2007 Location: Denmark Posts: 108	Hmm, you sure it's not because you have to heavy security on in Vista? Sounds like something doesn't stick, when you close the game. Also, you should use a program like RegCleaner after each faulty install or else it leaves traces in there, that might screw up a new install. Sometimes it helps to install games in a directory outside the Programs folder. Like in C:\SamAndMax\

12/30/2007, 07:47 pm	#14
poluto Junior Member Join Date: Dec 2007 Posts: 10	thanks T A O i dont know why some of the games started then not again i have the medium security on. As for where its installed i got it from steam so it goes where they put it

12/30/2007, 09:34 pm	#15
Emily Formerly of the Telltale Team Join Date: Oct 2006 Location: San Francisco Posts: 4,549	Could you try one of the episodes from Telltale's website and let us know if it works? Then we'll know if this problem is specific to Steam's version or not. You can download the full version of Abe Lincoln Must Die here: http://www.telltalegames.com/download/lincolnmustdie

01/02/2008, 12:38 am	#16
DazS Junior Member Join Date: Jan 2008 Posts: 4	Hi. I am having the same problem with the steam version of episode 4. I am using Windows Vista 32 bit (on a 64 bit processor). I just Fully updated Direct X while writing to test again. "Could you try one of the episodes from Telltale's website and let us know if it works? Then we'll know if this problem is specific to Steam's version or not." I tried this (I happened to have the installer lying around) and it worked perfectly. The version on Steam still has the same problem. The error message now states that the problem lies in Steam.dll_unloaded, which i don't think it did before. I don't know if this changed when Direct X was installed or if installing the TT version changed it.

01/02/2008, 09:16 pm	#17
poluto Junior Member Join Date: Dec 2007 Posts: 10	i downloaded the game from the telltale link.It works fine. What does this mean why wont any of the steam downloads work .

01/02/2008, 09:40 pm	#18
DazS Junior Member Join Date: Jan 2008 Posts: 4	Mine works now. I changed nothing. I did nothing, save reboot my computer a few times. Steam might have had something change on it.

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