Telltale Games

billyhtchcoc · 11/21/2012, 01:15 pm

Today I decided to install TWD (I don't really like playing games until all their episodes are released) but when I went to play the game and entered my username/password, it closed the 'log in' window and kept the title screen up. I waited nearly 15 minutes for something to happen, but nothing did.

No error message, no anything. Just sitting there.

*Macfly77* · 11/21/2012, 01:33 pm

What system are you playing on?
If you're playing the Mac version, I'll quote another post of mine:

Quote:

Originally Posted by Macfly77

A patch was released for the Mac version of the game on July 25. If your version hasn't been updated yet, after you click on "click to continue", the patch will download and install, but it will look like nothing's happening (unless you monitor your internet activity). The download takes a little time (it took me about half an hour), but you can keep using your computer by switching to non-full screen mode (by pressing command-f) while the update downloads.

billyhtchcoc · 11/21/2012, 02:44 pm

Sorry, I'm on PC.

This is a fresh install/download that I just got from the TTG site, so... yeah.

ethancv · 11/21/2012, 07:42 pm

Same thing happened to me (also on PC).

Here's the problem (at least for me) -

They want your "username," not your email. Awkward distinction, right?

So, log in here on the site, click your name on the top right, and create a forum username (well, actually, you've already done that).

Log in with that, and your regular password.

billyhtchcoc · 11/22/2012, 01:37 am

I did enter my username instead of my email.

Maybe I should try the email and see if it makes a difference.

**MattP** · 11/23/2012, 03:09 pm

Please login with your email address and password. Usernames should work, but special characters and spaces can cause problems.

Also, if you enter your information incorrectly, your login will fail, but the window may 'hide' behind the game window, so you may try Alt-tabbing to make sure you entered this information correctly.

billyhtchcoc · 11/23/2012, 04:27 pm

alright. I've tried it both with my username and email. No dice.

No error message either, just... screen that is in the background of the 'login' with the banner message cycling.

**MattP** · 11/26/2012, 12:02 pm

Have you tried pressing Alt-tab to ensure the login prompt is hiding behind the game window?

Also, please make sure you type your login and password correctly (including capitalization). If you still encounter this issue, try moving your prefs.prop file from your save directory to a new location and then logging in again. If this works, then your prefs file may be corrupted. If this is the case, then it cannot be used, which will also prevent the use of your current save games.

billyhtchcoc · 11/28/2012, 11:53 am

Alright, I've checked all that. Alt-Tab shows nothing.

Checked, double-checked, triple checked the username/pw combination.

I am not sure if I even HAVE a prefs.prop file, as I haven't actually played the game at all as yet since it won't let me get past the verification step to play the game in the first place.

**MattP** · 11/28/2012, 12:30 pm

Have you changed your password since you purchased the game?

11/21/2012, 01:15 pm	#1
billyhtchcoc Junior Member Join Date: Jul 2009 Posts: 9	TWD Not Validating Today I decided to install TWD (I don't really like playing games until all their episodes are released) but when I went to play the game and entered my username/password, it closed the 'log in' window and kept the title screen up. I waited nearly 15 minutes for something to happen, but nothing did. No error message, no anything. Just sitting there.

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11/21/2012, 02:44 pm	#3
billyhtchcoc Junior Member Join Date: Jul 2009 Posts: 9	Sorry, I'm on PC. This is a fresh install/download that I just got from the TTG site, so... yeah.

11/21/2012, 07:42 pm	#4
ethancv Junior Member Join Date: Nov 2012 Posts: 1	Same thing happened to me (also on PC). Here's the problem (at least for me) - They want your "username," not your email. Awkward distinction, right? So, log in here on the site, click your name on the top right, and create a forum username (well, actually, you've already done that). Log in with that, and your regular password.

11/22/2012, 01:37 am	#5
billyhtchcoc Junior Member Join Date: Jul 2009 Posts: 9	I did enter my username instead of my email. Maybe I should try the email and see if it makes a difference.

11/23/2012, 03:09 pm	#6
MattP Telltale Team Join Date: Jun 2011 Location: Bay Area, CA Posts: 908	Please login with your email address and password. Usernames should work, but special characters and spaces can cause problems. Also, if you enter your information incorrectly, your login will fail, but the window may 'hide' behind the game window, so you may try Alt-tabbing to make sure you entered this information correctly.

11/23/2012, 04:27 pm	#7
billyhtchcoc Junior Member Join Date: Jul 2009 Posts: 9	alright. I've tried it both with my username and email. No dice. No error message either, just... screen that is in the background of the 'login' with the banner message cycling.

11/26/2012, 12:02 pm	#8
MattP Telltale Team Join Date: Jun 2011 Location: Bay Area, CA Posts: 908	Have you tried pressing Alt-tab to ensure the login prompt is hiding behind the game window? Also, please make sure you type your login and password correctly (including capitalization). If you still encounter this issue, try moving your prefs.prop file from your save directory to a new location and then logging in again. If this works, then your prefs file may be corrupted. If this is the case, then it cannot be used, which will also prevent the use of your current save games.

11/28/2012, 11:53 am	#9
billyhtchcoc Junior Member Join Date: Jul 2009 Posts: 9	Alright, I've checked all that. Alt-Tab shows nothing. Checked, double-checked, triple checked the username/pw combination. I am not sure if I even HAVE a prefs.prop file, as I haven't actually played the game at all as yet since it won't let me get past the verification step to play the game in the first place.

11/28/2012, 12:30 pm	#10
MattP Telltale Team Join Date: Jun 2011 Location: Bay Area, CA Posts: 908	Have you changed your password since you purchased the game?