Issues with Walking Dead disc glitches

[jtshiel]

i figured out what the problem was for those of you who cant play episode two after completing the first one. I have an xbox elite 120 gb and when I would start ep two the game would start back to the beginning. I had even dl'd the patch and it still wouldnt work. Well I tried again last night and it finally went to eoisode two. The only thing I did differently was keeping the xbox connected to Live. Maybe this will help a few of you with the same troubles I had. Just make sure you stay connected and episode two should fire right up.

[Undeadwolf17]

Like other people, this retail version was also a Christmas gift to me. After hearing so much praise, especially it winning the GOTY award, I became more interested into really playing the game. But when the time came to play the game in excitement and anxiety, I soon realized that it was suffering from the lag everyone else complained about

The framerate shuttering and audio delay in some bits was really agitating, making the game I so wanted to play purely unenjoyable as well. I couldn't even make it past the part with the zombified policeman without having to die.

I understand fully when a PC game lags and shutters, but that comes from the inability to meet graphical/hardware standards. This, on the other hand, is really unacceptable. A console game shouldn't have to suffer the same fate an old computer would with a recent game.

I'm contemplating whether or not I should refund for the game, but I think I'll keep it by waiting and see if Telltale would release a patch that would fix this mess...

[Reload161]

I've had "The Walking Dead" on Xbox 360 for a couple of weeks now, and despite the glitches, I've been able to trudge through to get to the final episode. I will say that, if it wasn't for the glitches, I could see why this was voted game of year, it has been an awesome experience. However, the unthinkable happened: the game froze towards the last chapter of the final episode, basically leaving me hanging at a critical (always the same) moment in the story!! I've been able to live with the game taking 2-3 tries to boot up everytime, occasional slowdown, and sputtering... but to crash towards the climax, it's such a shame. From I have been able to play, this is a great game, but something really needs to be done about the XBox 360 version; gamers deserve to experience just how great it is.

[Cerk]

Filing a complaint with the BBB in 3...2...

[AlexCross]

Originally Posted by MattP

We are collecting data to attempt to properly replicate the issue and determine the userbase that appears to be affectd by this issue. Once we have determined the cause and/or a workaround for this issue, I will relay that to you. i do apologize for the delay.

What do you need to replicate? Take one of your games, pop it into any xbox and have a look.

Still no fix, you've ruined the possibility of any further purchases for a lot of people.

Oh and grats on the game of the year award.

[c0ncept]

Originally Posted by jtshiel

Just make sure you stay connected and episode two should fire right up.

That is true. When connected, you will see "Refreshing status" or something to that effect. It always worked for me and played each Episode so far. Clear the 360's cache twice, If you have an HDD and the 4 GB, on board. Clear each of those cache's. Reboot the 360. Connect to XBL and try it again.

[Uinuqe Uesrmane]

I don't have any new insights; I just wanted to add to the pile of complaints, hoping TellTale will fix this issue.

Like many others, I received The Walking Dead disc as a Christmas present, and it's completely unplayable. I don't know what type of Xbox360 I have (I honestly didn't even know there were different kinds). I don't usually connect it to Live, since I don't have Gold and my router is in a different room.

But that shouldn't matter, anyway. Undeadwolf17 is exactly right--

Originally Posted by Undeadwolf17

I understand fully when a PC game lags and shutters, but that comes from the inability to meet graphical/hardware standards. This, on the other hand, is really unacceptable. A console game shouldn't have to suffer the same fate an old computer would with a recent game.

[ShinnFlowen]

I have the xbox 360 4 gb slim with 1 8gb and one 16 gb usb attached to the xbox. This game is unplayable with all the freezing and extreme drops in the frame rate. I have played 4 games on the xbox 360 and the Walking Dead (Disc version) is the only game with these sorts of issues.

The game sometimes cannot read the disc as a error message appears. I managed to beat episode one with the constant problems, but it is really disappointing that such a great game took less than 30 seconds for flaws to start showing up and ruining the experience.

[DeadpoolFTW]

I'm playing the downloaded version (that I impulse bought for 10 dollars in whole during the sale), and have had a mixed experience. On one hand, the story and art are some of the best I've ever experienced in any sort of media. On the other hand, I've encountered pretty large slowdown issues and the little blips like messed up subtitles. I can forgive that. But, on the final hand (I may or may not be from Chernobyl), MY GAME JUST GLITCHED AND KILLED MY SAVE AFTER 3 EPISODES AND DAMNIT I'M ABOUT TO SEND MY F****** XBOX THROUGH A WALL.

*ahem* Overall, a mixed experience.

Also, an edit for clarification: I have never dashboarded or shut off the Xbox or anything like that whilst playing. If my save committed suicide, it was the game and nothing but the game's fault.

[holeydonut]

Make sure to vote... telltale needs to realize there are many gamers affected by this.
http://www.telltalegames.com/forums/...t=40240&page=4

[Ground Beef]

I just bought this game today based on some positive reviews on Kotaku and it is so choppy and laggy that I thought it was a hardware issue - lol! I unplugged everything and blew air into the box thinking that the box was over heating due to dust or something like that. It's been nearly a month since this issue has been reported and no fixes in sight.

Is there a timeline for a fix? Is there a project plan? I think we, as consumers, deserve to have these details communicated to us. Please, someone say something. Thanks.

GB

[ZympleKlown]

I should have looked this game up first before purchasing it but I love THE WALKING DEAD. If I would have known this game would be lagging/glitching, I would have never bought it. What am I suppose to do with this game? I can't return it if I purchased it tried playing it for an hour then tried to return it only to get 11 bucks back or return it for the same game. It's a lose lose situation. If anyone is reading this please do not purchase this game. I will make sure to let everyone know not to purchase this "wonderful" glitchy game.

Why release an untested game?

Telltalegames has tainted their reputation!

[TroyUAL]

I don't even know where to start - I'm the kind of person that has always been able to do some level of troubleshooting over the last 40 years of gaming. I am more disappointed that it was even POSSIBLE, that these retail disks where released. This may have been the worst console release in history going back to pong and atari.

I think most people are more crazy over the fact that your response to these issues is very lacking and we can all only take so much. Especially with a Christmas release that people get so excited about.

This is not a total issue with a certain version of xbox, I spent the day trying different things on 4 different machines. It's obvious it would be in your best interest to biting the bullet and just admit you screwed up and stop the bleeding your reputation is taking right now.

I would suggest for starters that you offer a online digital download code possibly with the entering of a serial number from the disk. as in this case - the disk is worthless to most people that are having these problems.

Also, a letter to your retailers to immediately offer refunds due to a defective or not fully tested product. I would also offer a 20% discount on a future Telltale game, if nothing else to cover shipping of those that pre-ordered.

By the way, it would be a plus if you had even a temp to answer the phones at your office, especially when something like this happens.

UP YOUR GAME - and you can take that anyway you like at this particular point -

[what4]

The framerate on this game is terrible. It constantly has moments of freezing as if it's having tiny digital seizures.
Honestly, it was annoying, but I was ok with it. That is until my game reset to the begining. Now I'm not cutting it any slack.
Also, I saw a false claim that this only happens on 4 gig systems. Bull$h*+. Mine's a 250.

[HeyZeus]

Absolutely unplayable.

[T_Doc]

Also bought the disc for XBOX 360 for my teenagers. It is an unplayable and frustrating experience. Been lurking on forum for a few weeks to give them a chance to patch the problem. So far, extremely disappointed in TellTale's lack of a meaningful response and overall marginalizing of the problem! Returning disc to Amazon for refund (Thank-you Amazon!) Note: Those that have purchased the game through Amazon only have 30 days from date of purchase to return. Left a pretty frank review there as well to warn others, noted others have done the same. As to reporting to Better Business Bureau, I don't think they care. TellTale is not BBB accredited. They've been around since 2004, and haven't bothered to seek accreditation. They currently have an 'F' rating with open complaints dating back to Feb 2011 that they have yet to respond to. Certainly leaving a complaint there is not a bad idea. May discourage future/current investors, but I don't know how often the average consumer researches video game companies before making a purchase. For that reason, I don't think they really care about the BBB rating. I, for one, do not plan to be a return customer. Good luck to those of you who choose or are forced to hang around with the hopes they will fix their product. I hope it works out. At the end of the day, this is a business concerned about their bottom line. Applying pressure through the investors that help fund their business (look at their corp info link) or through Microsoft who granted them "offical developer" status may stimulate some momentum. Mentioning their current BBB rating couldn't hurt. Right now, I'm thankful that I can still vote with my wallet.

[FullBlast]

I too have this issue. I returned one disc to exchange with another, then brought the new one home only to have the exact same thing happen. So hard to play the game when it freezes and shutters like it does! TellTaleGames are you listening to whats going on with your game? Something should be done about this!

[WolfWeed SF]

Same issue for me with the hitching so bad I can barely play. Been trying to kill single zombie at Motel for 30 minutes...ugh.

[Evwest]

This sucks, nothing we can do I'm sure

[DjNDB]

There's an official statement now for users with stuttering issues playing from the disc.