Telltale Games

tooterfish · 12/24/2012, 02:01 am

I have waited several months for a fix for the save game issue in The Walking Dead. I've followed how-to's from the community that haven't worked, and have patiently awaited a fix that never came. The forums seem to indicate that it isn't necessarily an issue on my end. Would it be possible to have my money refunded? I purchased through Steam, is there a particular procedure for getting my money back?

Thanks!

JordyLicht · 12/24/2012, 04:33 am

Except for contacting your credit card supplier and trying to get your money back, I don't think there is any other way.

tooterfish · 12/24/2012, 11:41 pm

I just called my bank, explained that the product I purchased was known to be defective and that there was no available support for the problem. They mentioned that I would need to contact Steam and that they would put the purchase "under review". It doesn't look good though. Does Telltale Games have people to read these forums? I'd really like their help here.

Wolfer · 12/25/2012, 03:25 pm

You can get a one time refund from Steam if you contact their support and ask for it. Do not get your bank or credit card company to withdraw the money or this will lead Valve to disabling your account along with all the games on it.

tooterfish · 12/27/2012, 04:13 am

Good looking out Wolfer, thanks. I just emailed Steam.

12/24/2012, 02:01 am	#1
tooterfish Junior Member Join Date: Dec 2012 Posts: 3	May I Have a Refund, Please? I have waited several months for a fix for the save game issue in The Walking Dead. I've followed how-to's from the community that haven't worked, and have patiently awaited a fix that never came. The forums seem to indicate that it isn't necessarily an issue on my end. Would it be possible to have my money refunded? I purchased through Steam, is there a particular procedure for getting my money back? Thanks! Last edited by tooterfish; 12/24/2012 at 02:04 am.

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12/24/2012, 04:33 am	#2
JordyLicht You said member... Join Date: Dec 2010 Location: Amsterdam, The Netherlands Posts: 430	Except for contacting your credit card supplier and trying to get your money back, I don't think there is any other way.

12/24/2012, 11:41 pm	#3
tooterfish Junior Member Join Date: Dec 2012 Posts: 3	I just called my bank, explained that the product I purchased was known to be defective and that there was no available support for the problem. They mentioned that I would need to contact Steam and that they would put the purchase "under review". It doesn't look good though. Does Telltale Games have people to read these forums? I'd really like their help here.

12/25/2012, 03:25 pm	#4
Wolfer Junior Member Join Date: Dec 2012 Posts: 1	You can get a one time refund from Steam if you contact their support and ask for it. Do not get your bank or credit card company to withdraw the money or this will lead Valve to disabling your account along with all the games on it.

12/27/2012, 04:13 am	#5
tooterfish Junior Member Join Date: Dec 2012 Posts: 3	Good looking out Wolfer, thanks. I just emailed Steam.