Telltale Games

phozee · 01/05/2013, 08:37 am

Some background: a couple months ago I experienced the all-too-common game save corruption bug on my PC version of TWD game about 20 hours into it. My save files are still there, but the game does not recognize them, and no amount of fiddling with timestamps / prefs.prop files / restore points has restored them. I have reached out to TTG support in hopes of a bug fix, including this post (http://www.telltalegames.com/forums/...ad.php?t=41801) requesting some sort of game save generation tool for those of us that have been affected by this bug, assuming it couldn't actually be fixed. I received a copy-pasted response on the thread (verified it was copy pasted by searching the forums with the text from his response) that gave no insight into the bug and offered no solution or timeframe for a fix.

Since TTG seems to take no interest in responding seriously to these bugs or fixing them in any way, I too have filed a complaint with the BBB. I suggest anyone who has had these issues, or others that have gone unanswered, file a complaint as well. It took a few minutes, just give some personal information and a couple paragraphs detailing what's up.

https://goldengate.app.bbb.org/complaint/new/277990

stinkyPinky · 01/06/2013, 08:17 am

Quote:

Originally Posted by phozee

Since TTG seems to take no interest in responding seriously to these bugs or fixing them in any way, I too have filed a complaint with the BBB. I suggest anyone who has had these issues, or others that have gone unanswered, file a complaint as well. It took a few minutes, just give some personal information and a couple paragraphs detailing what's up.

https://goldengate.app.bbb.org/complaint/new/277990

Kudos to you. I have done the same. I suggest everybody should take a few minutes to file a complaint if they are unsatisfied with TTG's customer support. (I have received one message in about 2 months of trying to contact their support. I don't think my unhappiness is unreasonable.)

dubesor · 01/06/2013, 09:54 am

even tho I have never had any bugs nor glitches I can understand anyone who does. their support is pretty much nonexistend (the few I saw don't know what they are talking about) and I never saw anything get patched either. Support is bad indeed.

HSuke · 01/09/2013, 07:39 pm

I still haven't been able to launch the game. And with Steam's no-refund policy, I'm stuck. Support here is horrible.

FingerLickinGood · 01/10/2013, 04:03 am

Quote:

Originally Posted by HSuke

I still haven't been able to launch the game. And with Steam's no-refund policy, I'm stuck. Support here is horrible.

I was able to get a Steam refund after two months of haggling!

I also filed BBB reports with Valve (now closed) and TTG. Tell Valve that TTG has literally not returned a single email or a single phone call.

So I'm happy. I get my $25 back and I will never buy a TTG game ever again! And I will talk shit about them to anybody who will listen!

JordyLicht · 01/10/2013, 04:12 am

Quote:

Originally Posted by FingerLickinGood

I was able to get a Steam refund after two months of haggling!

So it IS possible to get a refund for The Walking Dead via Steam?
That makes buying the game from Steam a lot more attractive.
This is some information which a lot of users will find very interesting. Steam can expect a LOT of refund requests.
I'm glad I didn't go for the refund, because when the game finally worked, after 6 months, I enjoyed it very much.

invadernny · 01/10/2013, 05:11 pm

Done, I had the save game problem last year so I stopped playing. My girlfriend and I decided to give it another go yesterday figuring surely they had fixed this issue by now. Today we go to start up episode 2....and it loads a save game I deleted nearly 3 months ago. I guess it must've loaded it from the cloud. I love this game, but Telltale is now the first company I have ever filed a BBB complaint against.

SpleenballPro · 01/10/2013, 08:38 pm

I filed a complaint as well. http://www.telltalegames.com/forums/...ad.php?t=42876

thriftweedsnake · 01/11/2013, 03:40 pm

as much as i like their games, the bugs and lack of support or patches is shocking , maybe this will change things

Trickybuz93 · 01/14/2013, 03:52 pm

Well done!

Does anyone know if this (BBB) applies to Canada as well ?
I know Canada has our own version but I'm just wondering.

Randall365 · 01/15/2013, 01:56 pm

I bought this game on the back of the great reviews - I wouldn't usually buy a "telltale game".

The game itself is really good - it's annoying you cannot skip cutscenes, but I can see why they would take this away in a game that autosaves choices.

However, it took me trawling on the internet to get it to run (not unusual on PC). I have a really standard setup though - Windows 8, i2500k etc. Apparently I had to download a new file and put it in the TWD directory - which I did and it worked.

Then, I found that at the end of the (really good) episode 1, my choices on the episode did not carry over to 2. Again, more trawling and I had to copy a file from one directory to another. Simple enough and it worked.

I played through episode 2 for an hour. Then went to re-load after auto-saving and no progress had been saved. V. Frustrating - more trawling and now I realise I need to disable Steam cloud syncing. I have done this and it seems to be saving again - I have played through the hour again and am back to where I got to an hour and a half ago.

The thing that baffles me is that usually you just google a problem and see it's been patched. However, here it just seems that no-one cares!

It's a great game, but once I'm through I don't think I'll ever be buying a "telltale game" again - I haven't come across a buggy piece of shit like this since the nineties!

occono · 01/15/2013, 04:57 pm

I still don't know how the VGA Game of the Year's big unfixed bug never made the gaming press rounds.....although I suppose maybe the game sold more on consoles?

phozee · 01/17/2013, 03:30 pm

Quote:

Originally Posted by Trickybuz93

Well done!

Does anyone know if this (BBB) applies to Canada as well ?
I know Canada has our own version but I'm just wondering.

I don't think so but TTG is an American company so I'm sure you can still file a complaint.

phozee · 01/17/2013, 03:39 pm

Looks like Kotaku saw my forum post and has reached out to TTG in hopes of getting an official response from them.

http://kotaku.com/5975321/sick-of-ga...eir-money-back

JordyLicht · 01/17/2013, 11:29 pm

Good to see some media coverage on this subject. I hope it can fix the game for all the people with problems. I highly doubt it will change anything though. Telltale has to collect all the data from all the systems that have problems starting and playing TWD.
Their testing systems obviously could run the game smoothly, otherwise it wouldn't be released yet. Then there are people with the exact same system where the first person is able to run the game perfectly and without bugs, and the other person isn't even able to start the game.
I'm sure TTG is working on the problem, but I think they just can't locate the bugs causing the problems. What may be a gamebreaking bug on one computer, may not even be visible on the other. Seems like a impossible job of fixing.

phozee · 01/18/2013, 08:14 am

That's totally understandable, but I can't imagine it would be difficult at all to make a program or web app to generate game save files (see my other thread). Fact is they haven't indicated any interest in ANY sort of possible solution, or even let us know that they are looking into possible solutions.

I would be happy if they replied saying "yeah we know about this bug. It sucks and is really hard to reproduce, but we're looking into fixing it somehow." But instead, they reply with copy-paste responses.

oldyellerdeservedit · 01/19/2013, 05:15 pm

I submitted my formal complaint to the BBB. Thank you for providing the link!

im angry · 01/21/2013, 08:31 am

when i first played the game i went through 2 of the seasons once the the 3 one came out i can't even play the game!!!!! i want my money back this s*** is borken!!!! my steam neame is raven2244 transfer the money back in that account.

JordyLicht · 01/21/2013, 11:33 pm

Telltale doesn't refund anything. You can try Steam themselves, otherwise you are S.O.L & J.W.F, shit outta luck & jolly well fucked.

QMOW · 01/22/2013, 03:53 pm

Hey thanks for starting this thread! I just filed a complaint too and I urge anyone who hasn't done it yet to do so. If you've ever complained about a game or bad business practices by publishers, THIS IS HOW YOU CHANGE IT!

01/05/2013, 08:37 am	#1
phozee Junior Member Join Date: Dec 2012 Posts: 19	Better Business Bureau complaint filed regarding game save corruption bugs Some background: a couple months ago I experienced the all-too-common game save corruption bug on my PC version of TWD game about 20 hours into it. My save files are still there, but the game does not recognize them, and no amount of fiddling with timestamps / prefs.prop files / restore points has restored them. I have reached out to TTG support in hopes of a bug fix, including this post (http://www.telltalegames.com/forums/...ad.php?t=41801) requesting some sort of game save generation tool for those of us that have been affected by this bug, assuming it couldn't actually be fixed. I received a copy-pasted response on the thread (verified it was copy pasted by searching the forums with the text from his response) that gave no insight into the bug and offered no solution or timeframe for a fix. Since TTG seems to take no interest in responding seriously to these bugs or fixing them in any way, I too have filed a complaint with the BBB. I suggest anyone who has had these issues, or others that have gone unanswered, file a complaint as well. It took a few minutes, just give some personal information and a couple paragraphs detailing what's up. https://goldengate.app.bbb.org/complaint/new/277990 Last edited by phozee; 01/17/2013 at 03:58 pm.

01/21/2013, 08:31 am	#18
im angry Junior Member Join Date: Jan 2013 Posts: 1	the walking dead crash I WANT MY MONEY BACK when i first played the game i went through 2 of the seasons once the the 3 one came out i can't even play the game!!!!! i want my money back this s*** is borken!!!! my steam neame is raven2244 transfer the money back in that account.

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01/06/2013, 09:54 am	#3
dubesor Senior Member Join Date: May 2012 Location: Europe Posts: 718	even tho I have never had any bugs nor glitches I can understand anyone who does. their support is pretty much nonexistend (the few I saw don't know what they are talking about) and I never saw anything get patched either. Support is bad indeed.

01/09/2013, 07:39 pm	#4
HSuke Junior Member Join Date: Dec 2012 Posts: 4	I still haven't been able to launch the game. And with Steam's no-refund policy, I'm stuck. Support here is horrible.

01/10/2013, 05:11 pm	#7
invadernny Junior Member Join Date: Jun 2012 Posts: 4	Done, I had the save game problem last year so I stopped playing. My girlfriend and I decided to give it another go yesterday figuring surely they had fixed this issue by now. Today we go to start up episode 2....and it loads a save game I deleted nearly 3 months ago. I guess it must've loaded it from the cloud. I love this game, but Telltale is now the first company I have ever filed a BBB complaint against.

01/10/2013, 08:38 pm	#8
SpleenballPro Junior Member Join Date: Nov 2012 Posts: 28	I filed a complaint as well. http://www.telltalegames.com/forums/...ad.php?t=42876

01/11/2013, 03:40 pm	#9
thriftweedsnake Junior Member Join Date: Feb 2011 Posts: 1	as much as i like their games, the bugs and lack of support or patches is shocking , maybe this will change things

01/14/2013, 03:52 pm	#10
Trickybuz93 Junior Member Join Date: Jul 2012 Posts: 22	Well done! Does anyone know if this (BBB) applies to Canada as well ? I know Canada has our own version but I'm just wondering.

01/15/2013, 01:56 pm	#11
Randall365 Junior Member Join Date: Jan 2013 Posts: 1	I bought this game on the back of the great reviews - I wouldn't usually buy a "telltale game". The game itself is really good - it's annoying you cannot skip cutscenes, but I can see why they would take this away in a game that autosaves choices. However, it took me trawling on the internet to get it to run (not unusual on PC). I have a really standard setup though - Windows 8, i2500k etc. Apparently I had to download a new file and put it in the TWD directory - which I did and it worked. Then, I found that at the end of the (really good) episode 1, my choices on the episode did not carry over to 2. Again, more trawling and I had to copy a file from one directory to another. Simple enough and it worked. I played through episode 2 for an hour. Then went to re-load after auto-saving and no progress had been saved. V. Frustrating - more trawling and now I realise I need to disable Steam cloud syncing. I have done this and it seems to be saving again - I have played through the hour again and am back to where I got to an hour and a half ago. The thing that baffles me is that usually you just google a problem and see it's been patched. However, here it just seems that no-one cares! It's a great game, but once I'm through I don't think I'll ever be buying a "telltale game" again - I haven't come across a buggy piece of shit like this since the nineties!

01/15/2013, 04:57 pm	#12
occono Member Join Date: Nov 2010 Posts: 46	I still don't know how the VGA Game of the Year's big unfixed bug never made the gaming press rounds.....although I suppose maybe the game sold more on consoles?

01/17/2013, 03:39 pm	#14
phozee Junior Member Join Date: Dec 2012 Posts: 19	Looks like Kotaku saw my forum post and has reached out to TTG in hopes of getting an official response from them. http://kotaku.com/5975321/sick-of-ga...eir-money-back

01/17/2013, 11:29 pm	#15
JordyLicht You said member... Join Date: Dec 2010 Location: Amsterdam, The Netherlands Posts: 429	Good to see some media coverage on this subject. I hope it can fix the game for all the people with problems. I highly doubt it will change anything though. Telltale has to collect all the data from all the systems that have problems starting and playing TWD. Their testing systems obviously could run the game smoothly, otherwise it wouldn't be released yet. Then there are people with the exact same system where the first person is able to run the game perfectly and without bugs, and the other person isn't even able to start the game. I'm sure TTG is working on the problem, but I think they just can't locate the bugs causing the problems. What may be a gamebreaking bug on one computer, may not even be visible on the other. Seems like a impossible job of fixing.

01/18/2013, 08:14 am	#16
phozee Junior Member Join Date: Dec 2012 Posts: 19	That's totally understandable, but I can't imagine it would be difficult at all to make a program or web app to generate game save files (see my other thread). Fact is they haven't indicated any interest in ANY sort of possible solution, or even let us know that they are looking into possible solutions. I would be happy if they replied saying "yeah we know about this bug. It sucks and is really hard to reproduce, but we're looking into fixing it somehow." But instead, they reply with copy-paste responses.

01/19/2013, 05:15 pm	#17
oldyellerdeservedit Junior Member Join Date: Jan 2013 Location: Pittsburgh, PA, USA Posts: 21	I submitted my formal complaint to the BBB. Thank you for providing the link!

01/21/2013, 11:33 pm	#19
JordyLicht You said member... Join Date: Dec 2010 Location: Amsterdam, The Netherlands Posts: 429	Telltale doesn't refund anything. You can try Steam themselves, otherwise you are S.O.L & J.W.F, shit outta luck & jolly well fucked.

01/22/2013, 03:53 pm	#20
QMOW Junior Member Join Date: Dec 2012 Posts: 14	Hey thanks for starting this thread! I just filed a complaint too and I urge anyone who hasn't done it yet to do so. If you've ever complained about a game or bad business practices by publishers, THIS IS HOW YOU CHANGE IT!