Telltale Games

ITPROCOMP · 01/13/2013, 01:11 pm

I LOVE THIS GAME

i know there are bugs in the game... Got all the wat to chapter 3 and save currupt ..

Bit my toung and started over ..

SAME THING just on episode 2 .. this is disgusting

Are the coming up with a resoultion or what

tgong · 01/13/2013, 02:54 pm

I agree with the money back title of this post. First it didn't save my decision to take Carley into Episode 2 which in my opinion was the biggest choice aspect... after all I bought the game on steam because the choice aspect sounded interesting. I did all of the things the support forum said and even resorted to reinstalling the game from steam. Now I dont know if it carried my decision over because I get a blackscreen with the Axe symbol on the left hand side, I can hear music but I cant do much else, even hitting esc wont take me to a menu like before the only way out is to force quit the game. This is basically stealing my money at this point.

Does TellTale even read their forums? At this point it seems there are too many bugs to make the game playable on a Mac. I would really appreciate getting my money back.

ITPROCOMP · 01/13/2013, 03:00 pm

Stinks because i wana play bad now im not a huge gamer anymore but this one game i fell in love with .. THIS SUCKS ..

Baalthazaar · 01/13/2013, 05:05 pm

Quote:

Originally Posted by tgong

Does TellTale even read their forums? At this point it seems there are too many bugs to make the game playable on a Mac. I would really appreciate getting my money back.

All Telltale support is done by one guy who doesn't work for their company. That should tell you something, lol.

JordyLicht · 01/14/2013, 12:18 am

Refunds are not gonna happen ever, period. Telltale has delivered a game which has been tested successfully, which made them think they could present it to the public.
It's a whole group of people WITH problems vs. a whole group of people WITHOUT problems. As long as there are users without any trouble being able to play and finish the game, Telltale doesn't have to refund anything, because it is proven that the game is not broken.
I'm not saying it isn't broken though, because I had my share of problems as well, but it's just peculiar the game will run on certain systems without any trouble, like it's specifically developed for certain hardware.

The game has been patched multiple times already. I've bought the game in pre-order and begun downloading it somewhere around July 2012. The first draft of episode 1 was perfect, but I wasn't able to download episode 2, at all. Even when my internet connection was flawless. Multiple users began having the same shit, and an update application was put on the Telltale website for download.
Afterwards, multiple updates were downloaded when starting the game in the Fall of 2012. Telltale is trying and patching their game, but the problems just keep on returning. It's getting to a point that I don't know if they even know how to fix all the bugs. How can you find and fix something which is not even broken with some users?

BUT ... I know I sound like a Telltale asskisser and even though I am still rooting for them, I am just as disappointed in them as some of you as well.
The main problem being the absolute silence from Telltale developers and support. I know DjNDB helps us a lot and we all thank him for that, but I've sent multiple mails to support@telltalegames.com and I haven't had any support at all. They only read that they knew there were problems with multiple Mac users and that were working on it. I'm sorry, but that's not supporting your audience, that's just waving them away. Again, I thank DjNDB for his time and effort he has put into supporting anyone with problems, but after 9 months you'd think there was an official fix from Telltale.

My second problem, which has nothing to do with me fortunately, but made me frown is the completely broken Xbox retail version. I'm seeing multiple people who got this game for christmas or even parents who bought the game for their children and aren't able to play the game, or it crashes on them. This is a retail disc version and should be completely bug-free. Sometimes people paid 60 bucks for this disc...
I don't play the Xbox version of the game, but if I did, I'd be right there with these guys protesting.

*Jennifer* · 01/14/2013, 06:25 am

Quote:

Originally Posted by JordyLicht

I haven't had any support at all. They only read that they knew there were problems with multiple Mac users and that were working on it. I'm sorry, but that's not supporting your audience, that's just waving them away. Again, I thank DjNDB for his time and effort he has put into supporting anyone with problems, but after 9 months you'd think there was an official fix from Telltale.

As you said, there are many different system configurations and the bugs affect only a small percentage of Mac users. They aren't waving you away, the Telltale staff is working on the problem. It's just hard for them to pin the problem down as the staff can't replicate the problem on their own Macs in the office and have to rely on user submitted data to try to find a solution (which is very difficult and time-consuming, but in this case, it's a necessity).

Quote:

Originally Posted by JordyLicht

My second problem, which has nothing to do with me fortunately, but made me frown is the completely broken Xbox retail version. I'm seeing multiple people who got this game for christmas or even parents who bought the game for their children and aren't able to play the game, or it crashes on them. This is a retail disc version and should be completely bug-free. Sometimes people paid 60 bucks for this disc...
I don't play the Xbox version of the game, but if I did, I'd be right there with these guys protesting.

The latter problem has already been resolved. There has already been a solution posted for the Xbox problem (and an alternate solution for people who don't want or can't afford the required hardware for the aforementioned solution).

JordyLicht · 01/14/2013, 06:30 am

Ah, that's good to know. Thanks for the update.
I'm not really up to date with the Xbox version, but this is good news.
This should relax a couple of Xbox gamers.

And I saw your edited part later

I was pretty sure TTG was working on fixes and patches and the lot, but you have to understand frustration can lead to anger. My life is busy enough to have the patience to wait on updates and bug-fixes, but I can also understand that there are people around who game everyday and just wanted to finish or even start the game. Waiting for a month is pretty hard, but waiting longer than that can cause people to lose hope. It's very easy pointing fingers towards the developers of a game which will not run well, especially when people pay money for something.
But then again, my game got fixed, somehow, so I went from being disappointed to being a Telltale fan again with Walking Dead being my favorite TT game.

01/13/2013, 01:11 pm	#1
ITPROCOMP Junior Member Join Date: Jan 2013 Posts: 4	OK WTF I want my money back I LOVE THIS GAME i know there are bugs in the game... Got all the wat to chapter 3 and save currupt .. Bit my toung and started over .. SAME THING just on episode 2 .. this is disgusting Are the coming up with a resoultion or what

01/13/2013, 02:54 pm	#2
tgong Junior Member Join Date: Jan 2013 Posts: 3	I agree with the money back title of this post. First it didn't save my decision to take Carley into Episode 2 which in my opinion was the biggest choice aspect... after all I bought the game on steam because the choice aspect sounded interesting. I did all of the things the support forum said and even resorted to reinstalling the game from steam. Now I dont know if it carried my decision over because I get a blackscreen with the Axe symbol on the left hand side, I can hear music but I cant do much else, even hitting esc wont take me to a menu like before the only way out is to force quit the game. This is basically stealing my money at this point. Does TellTale even read their forums? At this point it seems there are too many bugs to make the game playable on a Mac. I would really appreciate getting my money back. Last edited by tgong; 01/13/2013 at 02:56 pm. Reason: Forgot to include something

01/14/2013, 06:30 am	#7
JordyLicht You said member... Join Date: Dec 2010 Location: Amsterdam, The Netherlands Posts: 429	Ah, that's good to know. Thanks for the update. I'm not really up to date with the Xbox version, but this is good news. This should relax a couple of Xbox gamers. And I saw your edited part later I was pretty sure TTG was working on fixes and patches and the lot, but you have to understand frustration can lead to anger. My life is busy enough to have the patience to wait on updates and bug-fixes, but I can also understand that there are people around who game everyday and just wanted to finish or even start the game. Waiting for a month is pretty hard, but waiting longer than that can cause people to lose hope. It's very easy pointing fingers towards the developers of a game which will not run well, especially when people pay money for something. But then again, my game got fixed, somehow, so I went from being disappointed to being a Telltale fan again with Walking Dead being my favorite TT game. Last edited by JordyLicht; 01/14/2013 at 06:43 am.

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01/13/2013, 03:00 pm	#3
ITPROCOMP Junior Member Join Date: Jan 2013 Posts: 4	Stinks because i wana play bad now im not a huge gamer anymore but this one game i fell in love with .. THIS SUCKS ..

01/14/2013, 12:18 am	#5
JordyLicht You said member... Join Date: Dec 2010 Location: Amsterdam, The Netherlands Posts: 429	Refunds are not gonna happen ever, period. Telltale has delivered a game which has been tested successfully, which made them think they could present it to the public. It's a whole group of people WITH problems vs. a whole group of people WITHOUT problems. As long as there are users without any trouble being able to play and finish the game, Telltale doesn't have to refund anything, because it is proven that the game is not broken. I'm not saying it isn't broken though, because I had my share of problems as well, but it's just peculiar the game will run on certain systems without any trouble, like it's specifically developed for certain hardware. The game has been patched multiple times already. I've bought the game in pre-order and begun downloading it somewhere around July 2012. The first draft of episode 1 was perfect, but I wasn't able to download episode 2, at all. Even when my internet connection was flawless. Multiple users began having the same shit, and an update application was put on the Telltale website for download. Afterwards, multiple updates were downloaded when starting the game in the Fall of 2012. Telltale is trying and patching their game, but the problems just keep on returning. It's getting to a point that I don't know if they even know how to fix all the bugs. How can you find and fix something which is not even broken with some users? BUT ... I know I sound like a Telltale asskisser and even though I am still rooting for them, I am just as disappointed in them as some of you as well. The main problem being the absolute silence from Telltale developers and support. I know DjNDB helps us a lot and we all thank him for that, but I've sent multiple mails to support@telltalegames.com and I haven't had any support at all. They only read that they knew there were problems with multiple Mac users and that were working on it. I'm sorry, but that's not supporting your audience, that's just waving them away. Again, I thank DjNDB for his time and effort he has put into supporting anyone with problems, but after 9 months you'd think there was an official fix from Telltale. My second problem, which has nothing to do with me fortunately, but made me frown is the completely broken Xbox retail version. I'm seeing multiple people who got this game for christmas or even parents who bought the game for their children and aren't able to play the game, or it crashes on them. This is a retail disc version and should be completely bug-free. Sometimes people paid 60 bucks for this disc... I don't play the Xbox version of the game, but if I did, I'd be right there with these guys protesting.