Telltale Games

PDClores · 01/29/2013, 11:28 am

I have tried several times to email my request code to unlock Back to the Future but I have gotten no email in return.

*DjNDB* · 01/29/2013, 11:48 am

Have you bought the game here in the Store?
Which address have you tried to write to?
Have you tried writing through a different E-Mail Provider?

PDClores · 01/29/2013, 11:50 am

I did buy the game at this store and I emailed support@telltalegames.com.

I use outlook. I do have an aol account too. Maybe, I'll try that.

*DjNDB* · 01/29/2013, 11:58 am

Which E-Mail provider have you tried initially through outlook?

Also, why the unlock code? No way to connect the gaming computer to the internet shortly?

PDClores · 01/29/2013, 12:06 pm

Its a college email address.

And this is what comes up when I click to play on the game:

"You are currently in offline mode. Go online to take full advantage of all Back to the Future: The Game's features, or unlock your game in offline mode here.

To unlock your game while offline, please copy the request code in the box to the right and send it to our customer service department at support@telltalegames.com."

I wasn't really sure what to do. So I did what the second paragraph told me to do.

*DjNDB* · 01/30/2013, 12:18 pm

Is the computer you play on connected to the internet?
Do you have any firewall or security software that could block the game from accessing the internet?

What platform are you playing on (Mac, PC, ...)?

PDClores · 01/30/2013, 12:22 pm

I'm on a Mac and yes it is connected to the internet and I just have an antivirus program

*DjNDB* · 01/30/2013, 12:26 pm

I have a suspicion what's going on. You are connected through an educational network. It is possible that it blocks some traffic. I've seen Pings being blocked, causing this problem.

You can ask your admin to allow pings, or you can just work around it by using a free VPN while you activate the game. I suggest trying Hotspot Shield for that.

PDClores · 01/30/2013, 12:28 pm

Okay I'll give it a try. thanks.

PDClores · 01/30/2013, 12:32 pm

After I download that, the game should work?

*DjNDB* · 01/30/2013, 12:43 pm

You have to start a connection to the VPN service. Then start the game and activate it.

PDClores · 01/30/2013, 01:05 pm

so i started a connection. started the game but the same message popped up:

Unlock Your GameYou are currently in offline mode. Go online to take full advantage of all Back to the Future: The Game's features, or unlock your game in offline mode here.

To unlock your game while offline, please copy the request code in the box to the right and send it to our customer service department at support@telltalegames.com.

alipakar · 01/30/2013, 01:20 pm

hello. why i cant register ?

alipakar · 01/30/2013, 01:22 pm

wenn i start game i have a Error that say your connection is disable but my VPN is online . please help me

*DjNDB* · 01/30/2013, 02:00 pm

I moved this thread to shopping/activation support and changed the title a bit.

I suggest you send a PM concerning the activation code to Matt.

PDClores · 01/30/2013, 02:06 pm

Okay thanks for your help.

*DjNDB* · 01/30/2013, 02:22 pm

About the connection issue itself, please try pinging TTGs servers as described below.

Copy and paste the command below into a Terminal as one long line and run it. It will automatically ping the relevant TTG servers and copy the results into the clipboard. Post the clipboard into a reply to this post.

ping -c3 www.telltalegames.com | tee TTG_ping_results.txt && ping -c3 api.telltalegames.com | tee -a TTG_ping_results.txt && ping -c3 meta.telltalegames.com | tee -a TTG_ping_results.txt && cat TTG_ping_results.txt | pbcopy && rm TTG_ping_results.txt

01/29/2013, 11:28 am	#1
PDClores Junior Member Join Date: Jan 2013 Posts: 8	Activation code Email not going through - BTTF can't connect. I have tried several times to email my request code to unlock Back to the Future but I have gotten no email in return.

01/29/2013, 11:48 am	#2
DjNDB Community Moderator Join Date: Jan 2007 Location: Germany Posts: 4,740	Have you bought the game here in the Store? Which address have you tried to write to? Have you tried writing through a different E-Mail Provider? __________________ I am a Community Moderator, and I am here to keep the Forum a fun place for everyone. My posts represent my personal opinion. I am a volunteer, not a TTG employee.

01/29/2013, 11:58 am	#4
DjNDB Community Moderator Join Date: Jan 2007 Location: Germany Posts: 4,740	Which E-Mail provider have you tried initially through outlook? Also, why the unlock code? No way to connect the gaming computer to the internet shortly? __________________ I am a Community Moderator, and I am here to keep the Forum a fun place for everyone. My posts represent my personal opinion. I am a volunteer, not a TTG employee.

01/30/2013, 12:18 pm	#6
DjNDB Community Moderator Join Date: Jan 2007 Location: Germany Posts: 4,740	Is the computer you play on connected to the internet? Do you have any firewall or security software that could block the game from accessing the internet? What platform are you playing on (Mac, PC, ...)? __________________ I am a Community Moderator, and I am here to keep the Forum a fun place for everyone. My posts represent my personal opinion. I am a volunteer, not a TTG employee.

01/30/2013, 12:26 pm	#8
DjNDB Community Moderator Join Date: Jan 2007 Location: Germany Posts: 4,740	I have a suspicion what's going on. You are connected through an educational network. It is possible that it blocks some traffic. I've seen Pings being blocked, causing this problem. You can ask your admin to allow pings, or you can just work around it by using a free VPN while you activate the game. I suggest trying Hotspot Shield for that. __________________ I am a Community Moderator, and I am here to keep the Forum a fun place for everyone. My posts represent my personal opinion. I am a volunteer, not a TTG employee.

01/29/2013, 11:50 am	#3
PDClores Junior Member Join Date: Jan 2013 Posts: 8	I did buy the game at this store and I emailed support@telltalegames.com. I use outlook. I do have an aol account too. Maybe, I'll try that.

01/29/2013, 12:06 pm	#5
PDClores Junior Member Join Date: Jan 2013 Posts: 8	Its a college email address. And this is what comes up when I click to play on the game: "You are currently in offline mode. Go online to take full advantage of all Back to the Future: The Game's features, or unlock your game in offline mode here. To unlock your game while offline, please copy the request code in the box to the right and send it to our customer service department at support@telltalegames.com." I wasn't really sure what to do. So I did what the second paragraph told me to do.

01/30/2013, 12:22 pm	#7
PDClores Junior Member Join Date: Jan 2013 Posts: 8	I'm on a Mac and yes it is connected to the internet and I just have an antivirus program

01/30/2013, 12:28 pm	#9
PDClores Junior Member Join Date: Jan 2013 Posts: 8	Okay I'll give it a try. thanks.

01/30/2013, 12:32 pm	#10
PDClores Junior Member Join Date: Jan 2013 Posts: 8	After I download that, the game should work?

01/30/2013, 12:43 pm	#11
DjNDB Community Moderator Join Date: Jan 2007 Location: Germany Posts: 4,740	You have to start a connection to the VPN service. Then start the game and activate it. __________________ I am a Community Moderator, and I am here to keep the Forum a fun place for everyone. My posts represent my personal opinion. I am a volunteer, not a TTG employee.

01/30/2013, 01:05 pm	#12
PDClores Junior Member Join Date: Jan 2013 Posts: 8	so i started a connection. started the game but the same message popped up: Unlock Your GameYou are currently in offline mode. Go online to take full advantage of all Back to the Future: The Game's features, or unlock your game in offline mode here. To unlock your game while offline, please copy the request code in the box to the right and send it to our customer service department at support@telltalegames.com.

01/30/2013, 01:20 pm	#13
alipakar Junior Member Join Date: Jan 2013 Posts: 2	hello. why i cant register ?

01/30/2013, 01:22 pm	#14
alipakar Junior Member Join Date: Jan 2013 Posts: 2	wenn i start game i have a Error that say your connection is disable but my VPN is online . please help me

01/30/2013, 02:00 pm	#15
DjNDB Community Moderator Join Date: Jan 2007 Location: Germany Posts: 4,740	I moved this thread to shopping/activation support and changed the title a bit. I suggest you send a PM concerning the activation code to Matt. __________________ I am a Community Moderator, and I am here to keep the Forum a fun place for everyone. My posts represent my personal opinion. I am a volunteer, not a TTG employee.

01/30/2013, 02:06 pm	#16
PDClores Junior Member Join Date: Jan 2013 Posts: 8	Okay thanks for your help.

01/30/2013, 02:22 pm	#17
DjNDB Community Moderator Join Date: Jan 2007 Location: Germany Posts: 4,740	About the connection issue itself, please try pinging TTGs servers as described below. Copy and paste the command below into a Terminal as one long line and run it. It will automatically ping the relevant TTG servers and copy the results into the clipboard. Post the clipboard into a reply to this post. ping -c3 www.telltalegames.com \| tee TTG_ping_results.txt && ping -c3 api.telltalegames.com \| tee -a TTG_ping_results.txt && ping -c3 meta.telltalegames.com \| tee -a TTG_ping_results.txt && cat TTG_ping_results.txt \| pbcopy && rm TTG_ping_results.txt __________________ I am a Community Moderator, and I am here to keep the Forum a fun place for everyone. My posts represent my personal opinion. I am a volunteer, not a TTG employee. Last edited by DjNDB; 01/30/2013 at 02:26 pm.

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