Starting Issue! NEED HELP!

[Artios]

hello there,
I bought the Walking Dead Pack for 25$ here on telltalegames website two days ago. I installed it normaly and played already a couple of hours. Now when I want to start the game a message appears: "Your telltale account does not have license for this game. Would you like to go to telltale game and purchase this game now". So what should I do to launch the game? I dont want to spend 25$ for a game, that I am not able to play!

PS: I already read the other replies in this forum, but none of the solutions worked! Please help!

PPS: sorry for my english... its not my native language :P

[DjNDB]

Please follow the instructions to run the Support Tool and attach the resulting "support_data.zip" to your next reply in this thread.

[Artios]

ok thanks...
here is the zip-data

[DjNDB]

Your savegame folder is pretty empty.

Did you delete it recently?

Which solutions did you try already?

Is the computer connected to the internet while you try running the game?

[Artios]

yes I reinstalled the game twice, tried to hold spacebar during the startn to enter my accountdata again... but no reactions :-/
yes my computer is connected to the internet all the time!

[DjNDB]

I didn't get the Space thing working either, but here's an alternative way of deleting your Login data. You can enter the commands below in a command window.

You can delete the Login data by entering the commands below in a command window.

First, just as a backup, export the Login Data from the registry:


REG EXPORT "HKEY_CURRENT_USER\Software\Telltale Games\Launcher" TTG_Launcher.reg

Then, delete the Login Data from the registry:

REG DELETE "HKEY_CURRENT_USER\Software\Telltale Games\Launcher"

[Artios]

ok thanks I did this and now I am able to enter my accountdata... but everytime it shows my the message:" unable to establish a connection to the telltale servers to verify the ownership status of this account..." I dont get it... my internet connection is fine...

[DjNDB]

It doesn't seem to be a server issue. I just tried activating the game and it worked.
Please try opening these links in your browser and check if you get the expected response listed below.

http://meta.telltalegames.com/
Expected response: Missing header

http://api.telltalegames.com/
Expected response: {"telltale-api":"Welcome","version":1}

[Artios]

ok got the both responses by opening the links

[DjNDB]

It could be a timeout issue.
I noticed that you have a satellite internet connection, which have a rather high latency.

Please also post the results of these commands:

tracert meta.telltalegames.com

tracert api.telltalegames.com

Further, is there any way you can test it on a land line internet connection (e.g. DSL or Cable)?

[Artios]

I think you have found the problem...
by tracert meta.telltalegames.com I got very quick a timeout... so my internet connection is too lame :-/
I think I can fix that problem somehow
thank you very much for helping me

[DjNDB]

You're welcome. The timeout in tracert doesn't mean it can't connect, it just gives up to early.

I am curious now what your actual latency is. Could you please post the results of the pings below? The timeout is set to 5 seconds, i hope that's enough to get valid results.

ping -w 5000 meta.telltalegames.com

ping -w 5000 api.telltalegames.com