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PC/Mac Support If you have not found the answer to your question on the forums, please email Telltale Support for further assistance: support@telltalegames.com Thank You! ~Telltale Support Team

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Old 02/21/2013, 03:11 pm   #1
Artios
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Default Starting Issue! NEED HELP!

hello there,
I bought the Walking Dead Pack for 25$ here on telltalegames website two days ago. I installed it normaly and played already a couple of hours. Now when I want to start the game a message appears: "Your telltale account does not have license for this game. Would you like to go to telltale game and purchase this game now". So what should I do to launch the game? I dont want to spend 25$ for a game, that I am not able to play!

PS: I already read the other replies in this forum, but none of the solutions worked! Please help!

PPS: sorry for my english... its not my native language :P
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Old 02/21/2013, 07:58 pm   #2
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Please follow the instructions to run the Support Tool and attach the resulting "support_data.zip" to your next reply in this thread.
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Old 02/22/2013, 09:07 am   #3
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ok thanks...
here is the zip-data
Attached Files
File Type: zip support_data_pc.zip (7.4 KB, 2 views)
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Old 02/22/2013, 09:21 am   #4
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Your savegame folder is pretty empty.

Did you delete it recently?

Which solutions did you try already?

Is the computer connected to the internet while you try running the game?
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Old 02/22/2013, 09:41 am   #5
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yes I reinstalled the game twice, tried to hold spacebar during the startn to enter my accountdata again... but no reactions :-/
yes my computer is connected to the internet all the time!
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Old 02/22/2013, 09:48 am   #6
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I didn't get the Space thing working either, but here's an alternative way of deleting your Login data. You can enter the commands below in a command window.

You can delete the Login data by entering the commands below in a command window.

First, just as a backup, export the Login Data from the registry:


REG EXPORT "HKEY_CURRENT_USER\Software\Telltale Games\Launcher" TTG_Launcher.reg


Then, delete the Login Data from the registry:

REG DELETE "HKEY_CURRENT_USER\Software\Telltale Games\Launcher"
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Old 02/22/2013, 10:06 am   #7
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ok thanks I did this and now I am able to enter my accountdata... but everytime it shows my the message:" unable to establish a connection to the telltale servers to verify the ownership status of this account..." I dont get it... my internet connection is fine...
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Old 02/22/2013, 10:13 am   #8
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It doesn't seem to be a server issue. I just tried activating the game and it worked.
Please try opening these links in your browser and check if you get the expected response listed below.

http://meta.telltalegames.com/
Expected response: Missing header

http://api.telltalegames.com/
Expected response: {"telltale-api":"Welcome","version":1}
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Old 02/22/2013, 10:19 am   #9
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ok got the both responses by opening the links
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Old 02/22/2013, 10:27 am   #10
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It could be a timeout issue.
I noticed that you have a satellite internet connection, which have a rather high latency.

Please also post the results of these commands:

tracert meta.telltalegames.com

tracert api.telltalegames.com

Further, is there any way you can test it on a land line internet connection (e.g. DSL or Cable)?
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Old 02/22/2013, 10:50 am   #11
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I think you have found the problem...
by tracert meta.telltalegames.com I got very quick a timeout... so my internet connection is too lame :-/
I think I can fix that problem somehow
thank you very much for helping me
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Old 02/22/2013, 11:01 am   #12
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You're welcome. The timeout in tracert doesn't mean it can't connect, it just gives up to early.

I am curious now what your actual latency is. Could you please post the results of the pings below? The timeout is set to 5 seconds, i hope that's enough to get valid results.

ping -w 5000 meta.telltalegames.com

ping -w 5000 api.telltalegames.com
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