Telltale Games

Bubbamel · 08/09/2008, 11:09 pm

Hi!

I emailed this issue to support, but I have been having issues with my email account recently and was not sure if it reached its destination. ( The emails have been coming back to me ) I am hoping one of the wonderful telltale folks can give me a hand with my situation.

I recently ordered season 1 & 2 DVD of Sam and Max from the store. I received confirmation that my season one disc was shipped and that the season 2 disc was on backorder. When I received my package on Friday, the packing slip stated that it was season one..when in reality, I received the season 2 disc. I wanted to make sure that I will not be sent season 2 twice, and was hoping someone would be so kind and send out my season 1 disc. Thanks so much!

Regards,
Mel

**Jake** · 08/10/2008, 08:43 am

Hey Mel -- I just checked the support database and we definitely got your message! The warehouse is closed over the weekend, so we can't check into it just yet, but I saw that someone in our office has picked up your support ticket, so someone will for sure be taking a look once it's no longer the weekend.

Bubbamel · 08/10/2008, 03:05 pm

Thanks Jake! I guess they were coming back to me but still got through to your office. I appreciate you checking for me.

Bubbamel · 08/11/2008, 05:17 pm

Would anyone know the turn-around time for a response from support? I am just wondering. I still have not heard anything yet regarding my issue but I can imagine with the launch of Strong Bad today, everyone was pretty busy! Thanks in advance!

-Mel

xtrmntr · 08/11/2008, 06:04 pm

Mel--

I just responded to your support ticket with info about how we're resolving the issue. You were correct in assuming that we were pretty busy today! =) At any rate, you should be getting the Season One disc by the end of this week or early next & I'll update you via the Customer Support system with any further info as it becomes available. Thanks for bringing this to our attention!

Bubbamel · 08/11/2008, 06:56 pm

Thanks so much xtrmntr. I just really wanted to know the support turnaround time. I know how busy you all are. I was not going to be home tomorrow and just wanted to know if I should bother checking my email. Thank you so much for your help.

-Mel

Edit:I just noticed the announcment at the top of the forum in regards to support turnaround...if I would have noticed that earlier...I would have never bothered...hehe. Thanks again.

08/09/2008, 11:09 pm	#1
Bubbamel Junior Member Join Date: Jul 2008 Posts: 15	Order Help Hi! I emailed this issue to support, but I have been having issues with my email account recently and was not sure if it reached its destination. ( The emails have been coming back to me ) I am hoping one of the wonderful telltale folks can give me a hand with my situation. I recently ordered season 1 & 2 DVD of Sam and Max from the store. I received confirmation that my season one disc was shipped and that the season 2 disc was on backorder. When I received my package on Friday, the packing slip stated that it was season one..when in reality, I received the season 2 disc. I wanted to make sure that I will not be sent season 2 twice, and was hoping someone would be so kind and send out my season 1 disc. Thanks so much! Regards, Mel Last edited by Bubbamel; 08/09/2008 at 11:12 pm.

08/10/2008, 03:05 pm	#3
Bubbamel Junior Member Join Date: Jul 2008 Posts: 15	Thanks Jake! I guess they were coming back to me but still got through to your office. I appreciate you checking for me. Last edited by Bubbamel; 08/10/2008 at 06:56 pm.

08/11/2008, 06:56 pm	#6
Bubbamel Junior Member Join Date: Jul 2008 Posts: 15	Thanks so much xtrmntr. I just really wanted to know the support turnaround time. I know how busy you all are. I was not going to be home tomorrow and just wanted to know if I should bother checking my email. Thank you so much for your help. -Mel Edit:I just noticed the announcment at the top of the forum in regards to support turnaround...if I would have noticed that earlier...I would have never bothered...hehe. Thanks again. Last edited by Bubbamel; 08/11/2008 at 07:27 pm.

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08/10/2008, 08:43 am	#2
Jake Telltale Team Join Date: Mar 2005 Location: San Francisco, CA Posts: 5,841	Hey Mel -- I just checked the support database and we definitely got your message! The warehouse is closed over the weekend, so we can't check into it just yet, but I saw that someone in our office has picked up your support ticket, so someone will for sure be taking a look once it's no longer the weekend.

08/11/2008, 05:17 pm	#4
Bubbamel Junior Member Join Date: Jul 2008 Posts: 15	Would anyone know the turn-around time for a response from support? I am just wondering. I still have not heard anything yet regarding my issue but I can imagine with the launch of Strong Bad today, everyone was pretty busy! Thanks in advance! -Mel

08/11/2008, 06:04 pm	#5
xtrmntr Telltale Team Join Date: Oct 2007 Location: Oakland, CA Posts: 51	Mel-- I just responded to your support ticket with info about how we're resolving the issue. You were correct in assuming that we were pretty busy today! =) At any rate, you should be getting the Season One disc by the end of this week or early next & I'll update you via the Customer Support system with any further info as it becomes available. Thanks for bringing this to our attention!