Telltale Games

Armakuni · 09/03/2008, 12:29 am

I got my order today (Strong Bad audio CD, Strong Bad mails DVDs, both CSI games, Strong Bad figures, both Bone games) but the package was severely water-damaged. I'm not sure how this has affected the DVDs or the Bone games since they're sealed, but the CD cover was bulgy from the humidity.
Also, I'd prefer to not take any chances with the other stuff either, I don't like the thought of the DVDs having been in there for so long.. who knows, they might have taken damage too. I don't feel like opening everything to find out.

So I was wondering - is there any insurance from your side when it comes to stuff like this? I already filed a complaint with the postal service here, I'll see how that goes.. but I just thought I'd ask here as well.

*Tester Scott* · 09/03/2008, 09:27 am

Sorry to hear about your moist package. If you send in a support ticket to support@telltalegames.com we can look into sending out a replacement.

Armakuni · 09/03/2008, 12:01 pm

Thanks for the reply. Sent an email with pretty much the same stuff I wrote here, only including my order number as well.

Emily · 09/05/2008, 10:17 am

I replied to your support email right after you sent it... waiting for a response before I can reship anything. If you didn't receive it, could you please check your spam folder?

Armakuni · 09/08/2008, 12:10 pm

Hmmm.. that's odd. I haven't received any messages, maybe it went to my spam folder and is deleted now? All I have in my inbox is that automated message saying the message has been received.

Emily · 09/08/2008, 08:08 pm

That happens sometimes.

I'll send you a PM with my email in it.

09/03/2008, 12:29 am	#1
Armakuni Senior Member Join Date: Mar 2007 Location: Amigastan Posts: 966	Package severely water-damaged I got my order today (Strong Bad audio CD, Strong Bad mails DVDs, both CSI games, Strong Bad figures, both Bone games) but the package was severely water-damaged. I'm not sure how this has affected the DVDs or the Bone games since they're sealed, but the CD cover was bulgy from the humidity. Also, I'd prefer to not take any chances with the other stuff either, I don't like the thought of the DVDs having been in there for so long.. who knows, they might have taken damage too. I don't feel like opening everything to find out. So I was wondering - is there any insurance from your side when it comes to stuff like this? I already filed a complaint with the postal service here, I'll see how that goes.. but I just thought I'd ask here as well.

09/03/2008, 09:27 am	#2
Tester Scott Mayonnaise Afficionado Join Date: Nov 2007 Location: San Rafael, CA Posts: 595	Sorry to hear about your moist package. If you send in a support ticket to support@telltalegames.com we can look into sending out a replacement. __________________ "No man can be a pure specialist, without being in a strict sense, an idiot." - George Bernard Shaw "Remember, every time a April Fools joke is played, a point-n-click adventure game concept is killed." -Ron Gilbert

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09/03/2008, 12:01 pm	#3
Armakuni Senior Member Join Date: Mar 2007 Location: Amigastan Posts: 966	Thanks for the reply. Sent an email with pretty much the same stuff I wrote here, only including my order number as well.

09/05/2008, 10:17 am	#4
Emily Formerly of the Telltale Team Join Date: Oct 2006 Location: San Francisco Posts: 4,549	I replied to your support email right after you sent it... waiting for a response before I can reship anything. If you didn't receive it, could you please check your spam folder?

09/08/2008, 12:10 pm	#5
Armakuni Senior Member Join Date: Mar 2007 Location: Amigastan Posts: 966	Hmmm.. that's odd. I haven't received any messages, maybe it went to my spam folder and is deleted now? All I have in my inbox is that automated message saying the message has been received.

09/08/2008, 08:08 pm	#6
Emily Formerly of the Telltale Team Join Date: Oct 2006 Location: San Francisco Posts: 4,549	That happens sometimes. I'll send you a PM with my email in it.