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| Shopping or Activation Support A beacon of hope in the muggy fug of e-commerce. Post any shopping or activation related questions here or email support at support@telltalegames.com |
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09/04/2008, 12:17 pm
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#1 |
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Adventure Fan
Join Date: Nov 2006
Posts: 221
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Am i right to be afraid?
Hi guys. I live in Canada, and my package got shipped August 27, 2008, without a tracking number for some reasons...
I'm still waiting. It seems like an awful long time for delivery of my Season 2 DVD + couple of Extra's... I'm just wondering if any of you guys had experiences where it takes as long to get stuff. When i usually order stuff online, it is never that long. Am i paranoid? :P |
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09/04/2008, 12:24 pm
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#2 |
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Mayonnaise Afficionado
Join Date: Nov 2007
Location: San Rafael, CA
Posts: 595
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There actually are no tracking options for international orders which is why you didn't receive a tracking number. As for the time it takes it can be a couple of weeks sometimes. If you haven't received it by next Friday send in an email to support@telltalegames.com and we can look into replacement options.
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"No man can be a pure specialist, without being in a strict sense, an idiot." - George Bernard Shaw "Remember, every time a April Fools joke is played, a point-n-click adventure game concept is killed." -Ron Gilbert |
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09/04/2008, 12:46 pm
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#3 |
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I Feel Fantastic
Join Date: Sep 2006
Location: Marin County, CA
Posts: 2,129
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Well... USPS packages don't have tracking numbers internationally anyway. FedEx does, but the prices are pretty serious.
That said, it's only been 5 business days since your order shipped, so it definitely might take another couple of days to arrive, depending on the whims of customs.. |
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09/04/2008, 01:21 pm
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#4 |
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Adventure Fan
Join Date: Nov 2006
Posts: 221
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Thx for the reply's...
It is seriously paranoia inducing to have my beloved merchandise in the hands of some complete strangers. I'll wait a couple more days as suggested. Thx. |
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09/04/2008, 02:38 pm
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#5 |
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Formerly of the Telltale Team
Join Date: Oct 2006
Location: San Francisco
Posts: 4,549
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Please give it a few more weeks.
 It usually takes about two weeks to Canada, but can sometimes take 4-5. We'll make sure you get your merchandise if it doesn't show up but we can't really do anything until it's been that long.
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09/10/2008, 05:42 pm
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#6 |
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Adventure Fan
Join Date: Nov 2006
Posts: 221
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It's alive, it arrived! Sorry for the post :P
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