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| Shopping or Activation Support A beacon of hope in the muggy fug of e-commerce. Post any shopping or activation related questions here or email support at support@telltalegames.com |
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06/03/2008, 04:03 am
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#1 |
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Life on Mars
Join Date: Mar 2008
Posts: 10
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Status of my order
Hi,
the 31/5 i made an order for the Sam & Max Season 1 + Bonus CD and i've not received any email confirming shipment żit is normal? Thanks 
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06/03/2008, 08:44 am
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#2 |
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Formerly of the Telltale Team
Join Date: Oct 2006
Location: San Francisco
Posts: 4,549
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The disc hasn't shipped yet. You'll get an email confirmation when it ships out, I think it'll probably be today. (International packages don't go out every day, and nothing ships out on the weekend.)
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06/03/2008, 09:29 am
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#3 |
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Life on Mars
Join Date: Mar 2008
Posts: 10
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Infinite Thanks, Emily
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06/05/2008, 06:04 pm
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#4 |
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Life on Mars
Join Date: Mar 2008
Posts: 10
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excuse me for insisting, but i have still not received any e-mail confirmation of my shipment
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06/06/2008, 08:32 am
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#5 |
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Formerly of the Telltale Team
Join Date: Oct 2006
Location: San Francisco
Posts: 4,549
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Strange. I will email our ecommerce provider to find out what the hold-up is.
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06/08/2008, 03:27 pm
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#6 |
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Life on Mars
Join Date: Mar 2008
Posts: 10
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Still not received confirmation mail shipping .. a week later .. I do not understand what is happening ..
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06/08/2008, 04:51 pm
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#7 |
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Formerly of the Telltale Team
Join Date: Oct 2006
Location: San Francisco
Posts: 4,549
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I have an email in to the warehouse to find out what's going on.
If they haven't gotten back to me by tomorrow, we'll just stick a Season One DVD in the mail for you. (And you'll probably get it faster than you would if they'd sent it, anyway!) |
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06/08/2008, 05:02 pm
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#8 |
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Life on Mars
Join Date: Mar 2008
Posts: 10
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is nice see you take interest, thanks
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06/09/2008, 06:17 am
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#9 |
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Formerly of the Telltale Team
Join Date: Oct 2006
Location: San Francisco
Posts: 4,549
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The warehouse claims it shipped on June 2 and that some bug in the system prevented their notification that it shipped from updating in the customer service system (which sets the status to "complete" and prompts the shipping notification email to go out).
I'm going to put another one in the mail for you just in case, but please post here and let us know if you receive the one they sent. The return address will be in Minnesota (the one I send will come from California). |
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06/09/2008, 07:25 am
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#10 |
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Life on Mars
Join Date: Mar 2008
Posts: 10
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Ok, many thanks, i will be alert for both of them and will keep you informed of the results. Thanks and cheers!
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06/13/2008, 06:56 pm
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#11 |
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Life on Mars
Join Date: Mar 2008
Posts: 10
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Hi Emily, the shipping from Minnesota has come today, the dvd case it is a little damaged, i hope the second come safely. I will keep you informed.
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06/15/2008, 01:57 pm
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#12 |
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Formerly of the Telltale Team
Join Date: Oct 2006
Location: San Francisco
Posts: 4,549
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Thanks for letting me know. We sent a replacement on the 12th, I think.
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06/24/2008, 12:19 am
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#13 |
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Life on Mars
Join Date: Mar 2008
Posts: 10
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Hi Emily, the second one from California come today, better than the
first one. Thanks for your care
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10/17/2008, 06:17 am
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#14 |
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SBA air force general
Join Date: Jan 2008
Location: Sam and Max's office, drawer no. 2
Posts: 107
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that was... kind of like a chat room... why is Emily's avatar a Sim from the sims 2?
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10/17/2008, 09:46 am
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#15 |
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Formerly of the Telltale Team
Join Date: Oct 2006
Location: San Francisco
Posts: 4,549
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Because I like the Sims 2...
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