Telltale Games

Roberta · 01/09/2009, 02:55 am

Hello, I wonder when the Order # 600013938226315 will be sent? Made such a request on January 4 and still is not as posted. Thank you for your attention.

Emily · 01/09/2009, 07:32 am

The order was placed on the 4th and we submitted it to our warehouse on the 5th. They haven't alerted us that it has been sent yet, but it might have been (it usually takes a day or so for us to get this notification).

Roberta · 01/09/2009, 07:51 am

As if knowing I will be sent? I must wait and continue checking the status of the application on the site?

Emily · 01/09/2009, 01:25 pm

As soon as we get the notification that it's been sent, we'll send you an email.

If you haven't received one by Monday afternoon, let us know and I can check on the status. (They don't ship on the weekends so the next time we'll be getting shipping notifications will be Monday morning, Pacific time.)

Roberta · 01/12/2009, 04:31 am

Emily, the status of my application remains the same, could please check for me? Thanks.

Emily · 01/12/2009, 08:26 am

The warehouse says it shipped on Friday. They haven't sent us their records from Friday yet, which is why it hasn't updated on our site.

01/09/2009, 02:55 am	#1
Roberta Member Join Date: Mar 2008 Location: Brazil Posts: 38	Questions on request Hello, I wonder when the Order # 600013938226315 will be sent? Made such a request on January 4 and still is not as posted. Thank you for your attention.

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01/09/2009, 07:32 am	#2
Emily Formerly of the Telltale Team Join Date: Oct 2006 Location: San Francisco Posts: 4,549	The order was placed on the 4th and we submitted it to our warehouse on the 5th. They haven't alerted us that it has been sent yet, but it might have been (it usually takes a day or so for us to get this notification).

01/09/2009, 07:51 am	#3
Roberta Member Join Date: Mar 2008 Location: Brazil Posts: 38	As if knowing I will be sent? I must wait and continue checking the status of the application on the site?

01/09/2009, 01:25 pm	#4
Emily Formerly of the Telltale Team Join Date: Oct 2006 Location: San Francisco Posts: 4,549	As soon as we get the notification that it's been sent, we'll send you an email. If you haven't received one by Monday afternoon, let us know and I can check on the status. (They don't ship on the weekends so the next time we'll be getting shipping notifications will be Monday morning, Pacific time.)

01/12/2009, 04:31 am	#5
Roberta Member Join Date: Mar 2008 Location: Brazil Posts: 38	Emily, the status of my application remains the same, could please check for me? Thanks.

01/12/2009, 08:26 am	#6
Emily Formerly of the Telltale Team Join Date: Oct 2006 Location: San Francisco Posts: 4,549	The warehouse says it shipped on Friday. They haven't sent us their records from Friday yet, which is why it hasn't updated on our site.