Telltale Games

ZiglioNZ · 03/20/2009, 01:25 pm

Hi,

the demo crashes for me whenever I try to enter the Esc menu during gameplay and during the animation after the first room.

Windows reports this Error signature:
AppName: wallacegromitdemo.exe
AppVer: 2009.3.12.21508
ModName: d3d9.dll
ModVer: 5.3.2600.5512
Offset: 000f7e7a

Now, I think this problem might be related to the graphics driver I currently use: the Intel Embedded Device Drivers. I think their support for D3D is not fully functional.

Also, in the first room the salt jar is invisible, I wonder if it's due to a mishandling of 3D objects.
Anyway, has anyone experienced the same problems?
Do you know if I can disable hardware acceleration for D3D?

Thanks,
ZiglioNZ

Here's a file that goes with it
<?xml version="1.0" encoding="UTF-16"?>
<DATABASE>
<EXE NAME="WallaceGromitDemo.exe" FILTER="GRABMI_FILTER_PRIVACY">
<MATCHING_FILE NAME="fmodex.dll" SIZE="335360" CHECKSUM="0x527DBB91" BIN_FILE_VERSION="0.4.14.4" BIN_PRODUCT_VERSION="0.4.14.4" PRODUCT_VERSION="4.14.4" FILE_DESCRIPTION="FMOD Ex SoundSystem" COMPANY_NAME="Firelight Technologies" PRODUCT_NAME="FMOD Ex" FILE_VERSION="4.14.4" ORIGINAL_FILENAME="fmodex.dll" INTERNAL_NAME="FMOD Ex" LEGAL_COPYRIGHT="Copyright © Firelight Technologies 2007" VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0x0" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="0.4.14.4" UPTO_BIN_PRODUCT_VERSION="0.4.14.4" LINK_DATE="05/02/2008 07:02:58" UPTO_LINK_DATE="05/02/2008 07:02:58" VER_LANGUAGE="English (Australia) [0xc09]" />
<MATCHING_FILE NAME="WallaceGromitDemo.exe" SIZE="8077312" CHECKSUM="0xA65716F3" BIN_FILE_VERSION="2009.3.12.21508" BIN_PRODUCT_VERSION="1.0.0.1" PRODUCT_VERSION="1, 0, 0, 1" COMPANY_NAME="Telltale Games" FILE_VERSION="009,3,12,21508" INTERNAL_NAME="DLL" LEGAL_COPYRIGHT="Copyright (C) 2007" VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x4" VERFILETYPE="0x7" MODULE_TYPE="WIN32" PE_CHECKSUM="0x0" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="2009.3.12.21508" UPTO_BIN_PRODUCT_VERSION="1.0.0.1" LINK_DATE="03/13/2009 01:24:53" UPTO_LINK_DATE="03/13/2009 01:24:53" VER_LANGUAGE="English (United States) [0x409]" />
</EXE>
<EXE NAME="d3d9.dll" FILTER="GRABMI_FILTER_THISFILEONLY">
<MATCHING_FILE NAME="d3d9.dll" SIZE="1689088" CHECKSUM="0xAEDEA4F" BIN_FILE_VERSION="5.3.2600.5512" BIN_PRODUCT_VERSION="5.3.2600.5512" PRODUCT_VERSION="5.03.2600.5512" FILE_DESCRIPTION="Microsoft Direct3D" COMPANY_NAME="Microsoft Corporation" PRODUCT_NAME="Microsoft® Windows® Operating System" FILE_VERSION="5.03.2600.5512 (xpsp.080413-0845)" ORIGINAL_FILENAME="D3D9.dll" INTERNAL_NAME="D3D9.dll" LEGAL_COPYRIGHT="© Microsoft Corporation. All rights reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0x1A4F71" LINKER_VERSION="0x50001" UPTO_BIN_FILE_VERSION="5.3.2600.5512" UPTO_BIN_PRODUCT_VERSION="5.3.2600.5512" LINK_DATE="04/14/2008 00:09:13" UPTO_LINK_DATE="04/14/2008 00:09:13" VER_LANGUAGE="English (United States) [0x409]" />
</EXE>
<EXE NAME="kernel32.dll" FILTER="GRABMI_FILTER_THISFILEONLY">
<MATCHING_FILE NAME="kernel32.dll" SIZE="989696" CHECKSUM="0x7D737C09" BIN_FILE_VERSION="5.1.2600.5512" BIN_PRODUCT_VERSION="5.1.2600.5512" PRODUCT_VERSION="5.1.2600.5512" FILE_DESCRIPTION="Windows NT BASE API Client DLL" COMPANY_NAME="Microsoft Corporation" PRODUCT_NAME="Microsoft® Windows® Operating System" FILE_VERSION="5.1.2600.5512 (xpsp.080413-2111)" ORIGINAL_FILENAME="kernel32" INTERNAL_NAME="kernel32" LEGAL_COPYRIGHT="© Microsoft Corporation. All rights reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0xF44A2" LINKER_VERSION="0x50001" UPTO_BIN_FILE_VERSION="5.1.2600.5512" UPTO_BIN_PRODUCT_VERSION="5.1.2600.5512" LINK_DATE="04/14/2008 00:11:24" UPTO_LINK_DATE="04/14/2008 00:11:24" VER_LANGUAGE="English (United States) [0x409]" />
</EXE>
</DATABASE>

Will · 03/20/2009, 04:01 pm

Hey Zig, it's almost certainly related to your graphics card and drivers. If you can find new drivers, I would highly suggest updating. Besides that, try lowering your graphics quality to 1.

ZiglioNZ · 03/21/2009, 02:26 am

Hi Will,

now that I had an excuse, I've upgraded to the latest version of the Intel Embedded Device Drivers that still support my old Centrino 855 (ver 8.0).

I've noticed an improvement in performance, animations run much smoother than with the other drivers (version 6).
But Wallace&Gromit Demo still crashes with the exact same error at the same point: during the animation following the first room, while the sky changes colour.

I've run the Direct 3D tests provided by Dxdiag and these drivers pass all the D3D and DirectDraw tests for DirectX API 7, 8 and 9.

I hope if that's a bug, it gets fixed before the first episode of the season I've ordered is published.
Otherwise I'll have to buy a new laptop... but who wants Vista?!

Will · 03/23/2009, 08:43 am

Well another thing you can try is completely redownloading the game from scratch, in case you have a damaged file. You can also try updating your soundcard drivers.

ZiglioNZ · 03/25/2009, 01:50 am

Update. I've installed the first episode.
Initially it just crashed, just after the beautiful introduction.
But then I started the tutorial and it didn't crash! I managed to play all the way to after serving breakfast.
Am not too sure why that worked. I've lowered the resolution to 800x600.
Maybe that saves a bit of memory that was required.
I hope I've solved my problems, anyway, I love this game!!
It makes me feel like it's 1990 again (in a good lucas-fan sense)

ZiglioNZ · 03/27/2009, 02:11 am

Hi everyone,

the game crashes before letting me do anything unless I play this sequence:
preview - tutorial - first scene.
Just then it lets me load saved games.

Very strange.

jello · 03/27/2009, 10:08 am

Quote:

Originally Posted by ZiglioNZ

Do you know if I can disable hardware acceleration for D3D?

That should be possible via DxDiag.
Start | Run | dxdiag | OK
On the third register [should be “Screen” or something similar; I don’t have an English Windows/DX] you can click a button, that says exactly that. [Not sure with Vista, anyway.]

Did you upgrade DX to the latest version, i.e. November 2008?

Will · 03/27/2009, 11:13 am

Technically, the latest version is March 2009. They just don't make the updates obvious.

jello · 03/27/2009, 12:10 pm

MS managed to release a new version? Good to know.
[Though it’s ridiculous that the DX installer gets a new version number with each release, but DX itself not... -_-]

Cal · 03/27/2009, 04:36 pm

I was getting a DLL crash on launch. After setting the desktop resolution down too 800x600 it now works, hurrah! (hope that helps any others with probs)

ZiglioNZ · 03/28/2009, 12:22 am

Hi guys,

seriously there must been some bugs in the sw because I've so far managed to play the game up to past making the fertilizer.
I should be able to complete it even on my legacy centrino gme855, with 720megs of Ram, win XP and 1.8ghz only of cpu speed.

But occasionally the game crashes and, when I load it, it doesn't let me start or load any saved games unless I play all the time preview - tutorial.

ZiglioNZ · 03/29/2009, 01:34 am

First episode completed!
Wow, what a work of art, well done guys!!

Update on the DX9 DLL crash. I've discovered that when at startup, if I play the preview, I can load the current game (the one that is automatically saved).
So, at least I have a work around to avoid the crash that has allowed me to enjoy the first episode.
I hope they discover what the issue is before the release of the second episode.
Quite a number of people here in the forum seem to be affected, under various hardware configurations.

03/20/2009, 01:25 pm	#1
ZiglioNZ Junior Member Join Date: Jul 2008 Location: Italy first, then New Zealand Posts: 27	DLL crash Hi, the demo crashes for me whenever I try to enter the Esc menu during gameplay and during the animation after the first room. Windows reports this Error signature: AppName: wallacegromitdemo.exe AppVer: 2009.3.12.21508 ModName: d3d9.dll ModVer: 5.3.2600.5512 Offset: 000f7e7a Now, I think this problem might be related to the graphics driver I currently use: the Intel Embedded Device Drivers. I think their support for D3D is not fully functional. Also, in the first room the salt jar is invisible, I wonder if it's due to a mishandling of 3D objects. Anyway, has anyone experienced the same problems? Do you know if I can disable hardware acceleration for D3D? Thanks, ZiglioNZ Here's a file that goes with it <?xml version="1.0" encoding="UTF-16"?> <DATABASE> <EXE NAME="WallaceGromitDemo.exe" FILTER="GRABMI_FILTER_PRIVACY"> <MATCHING_FILE NAME="fmodex.dll" SIZE="335360" CHECKSUM="0x527DBB91" BIN_FILE_VERSION="0.4.14.4" BIN_PRODUCT_VERSION="0.4.14.4" PRODUCT_VERSION="4.14.4" FILE_DESCRIPTION="FMOD Ex SoundSystem" COMPANY_NAME="Firelight Technologies" PRODUCT_NAME="FMOD Ex" FILE_VERSION="4.14.4" ORIGINAL_FILENAME="fmodex.dll" INTERNAL_NAME="FMOD Ex" LEGAL_COPYRIGHT="Copyright © Firelight Technologies 2007" VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0x0" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="0.4.14.4" UPTO_BIN_PRODUCT_VERSION="0.4.14.4" LINK_DATE="05/02/2008 07:02:58" UPTO_LINK_DATE="05/02/2008 07:02:58" VER_LANGUAGE="English (Australia) [0xc09]" /> <MATCHING_FILE NAME="WallaceGromitDemo.exe" SIZE="8077312" CHECKSUM="0xA65716F3" BIN_FILE_VERSION="2009.3.12.21508" BIN_PRODUCT_VERSION="1.0.0.1" PRODUCT_VERSION="1, 0, 0, 1" COMPANY_NAME="Telltale Games" FILE_VERSION="009,3,12,21508" INTERNAL_NAME="DLL" LEGAL_COPYRIGHT="Copyright (C) 2007" VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x4" VERFILETYPE="0x7" MODULE_TYPE="WIN32" PE_CHECKSUM="0x0" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="2009.3.12.21508" UPTO_BIN_PRODUCT_VERSION="1.0.0.1" LINK_DATE="03/13/2009 01:24:53" UPTO_LINK_DATE="03/13/2009 01:24:53" VER_LANGUAGE="English (United States) [0x409]" /> </EXE> <EXE NAME="d3d9.dll" FILTER="GRABMI_FILTER_THISFILEONLY"> <MATCHING_FILE NAME="d3d9.dll" SIZE="1689088" CHECKSUM="0xAEDEA4F" BIN_FILE_VERSION="5.3.2600.5512" BIN_PRODUCT_VERSION="5.3.2600.5512" PRODUCT_VERSION="5.03.2600.5512" FILE_DESCRIPTION="Microsoft Direct3D" COMPANY_NAME="Microsoft Corporation" PRODUCT_NAME="Microsoft® Windows® Operating System" FILE_VERSION="5.03.2600.5512 (xpsp.080413-0845)" ORIGINAL_FILENAME="D3D9.dll" INTERNAL_NAME="D3D9.dll" LEGAL_COPYRIGHT="© Microsoft Corporation. All rights reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0x1A4F71" LINKER_VERSION="0x50001" UPTO_BIN_FILE_VERSION="5.3.2600.5512" UPTO_BIN_PRODUCT_VERSION="5.3.2600.5512" LINK_DATE="04/14/2008 00:09:13" UPTO_LINK_DATE="04/14/2008 00:09:13" VER_LANGUAGE="English (United States) [0x409]" /> </EXE> <EXE NAME="kernel32.dll" FILTER="GRABMI_FILTER_THISFILEONLY"> <MATCHING_FILE NAME="kernel32.dll" SIZE="989696" CHECKSUM="0x7D737C09" BIN_FILE_VERSION="5.1.2600.5512" BIN_PRODUCT_VERSION="5.1.2600.5512" PRODUCT_VERSION="5.1.2600.5512" FILE_DESCRIPTION="Windows NT BASE API Client DLL" COMPANY_NAME="Microsoft Corporation" PRODUCT_NAME="Microsoft® Windows® Operating System" FILE_VERSION="5.1.2600.5512 (xpsp.080413-2111)" ORIGINAL_FILENAME="kernel32" INTERNAL_NAME="kernel32" LEGAL_COPYRIGHT="© Microsoft Corporation. All rights reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0xF44A2" LINKER_VERSION="0x50001" UPTO_BIN_FILE_VERSION="5.1.2600.5512" UPTO_BIN_PRODUCT_VERSION="5.1.2600.5512" LINK_DATE="04/14/2008 00:11:24" UPTO_LINK_DATE="04/14/2008 00:11:24" VER_LANGUAGE="English (United States) [0x409]" /> </EXE> </DATABASE> Last edited by ZiglioNZ; 03/20/2009 at 01:29 pm. Reason: attaching crash debug info

03/27/2009, 04:36 pm	#10
Cal Junior Member Join Date: Mar 2009 Posts: 1	Crash... I was getting a DLL crash on launch. After setting the desktop resolution down too 800x600 it now works, hurrah! (hope that helps any others with probs)

03/28/2009, 12:22 am	#11
ZiglioNZ Junior Member Join Date: Jul 2008 Location: Italy first, then New Zealand Posts: 27	Stop blaming legacy hardware Hi guys, seriously there must been some bugs in the sw because I've so far managed to play the game up to past making the fertilizer. I should be able to complete it even on my legacy centrino gme855, with 720megs of Ram, win XP and 1.8ghz only of cpu speed. But occasionally the game crashes and, when I load it, it doesn't let me start or load any saved games unless I play all the time preview - tutorial.

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03/20/2009, 04:01 pm	#2
Will Telltale Team Join Date: Sep 2007 Location: Sausalito, CA Posts: 2,331	Hey Zig, it's almost certainly related to your graphics card and drivers. If you can find new drivers, I would highly suggest updating. Besides that, try lowering your graphics quality to 1.

03/21/2009, 02:26 am	#3
ZiglioNZ Junior Member Join Date: Jul 2008 Location: Italy first, then New Zealand Posts: 27	Hi Will, now that I had an excuse, I've upgraded to the latest version of the Intel Embedded Device Drivers that still support my old Centrino 855 (ver 8.0). I've noticed an improvement in performance, animations run much smoother than with the other drivers (version 6). But Wallace&Gromit Demo still crashes with the exact same error at the same point: during the animation following the first room, while the sky changes colour. I've run the Direct 3D tests provided by Dxdiag and these drivers pass all the D3D and DirectDraw tests for DirectX API 7, 8 and 9. I hope if that's a bug, it gets fixed before the first episode of the season I've ordered is published. Otherwise I'll have to buy a new laptop... but who wants Vista?!

03/23/2009, 08:43 am	#4
Will Telltale Team Join Date: Sep 2007 Location: Sausalito, CA Posts: 2,331	Well another thing you can try is completely redownloading the game from scratch, in case you have a damaged file. You can also try updating your soundcard drivers.

03/25/2009, 01:50 am	#5
ZiglioNZ Junior Member Join Date: Jul 2008 Location: Italy first, then New Zealand Posts: 27	Update. I've installed the first episode. Initially it just crashed, just after the beautiful introduction. But then I started the tutorial and it didn't crash! I managed to play all the way to after serving breakfast. Am not too sure why that worked. I've lowered the resolution to 800x600. Maybe that saves a bit of memory that was required. I hope I've solved my problems, anyway, I love this game!! It makes me feel like it's 1990 again (in a good lucas-fan sense)

03/27/2009, 02:11 am	#6
ZiglioNZ Junior Member Join Date: Jul 2008 Location: Italy first, then New Zealand Posts: 27	Hi everyone, the game crashes before letting me do anything unless I play this sequence: preview - tutorial - first scene. Just then it lets me load saved games. Very strange.

03/27/2009, 11:13 am	#8
Will Telltale Team Join Date: Sep 2007 Location: Sausalito, CA Posts: 2,331	Technically, the latest version is March 2009. They just don't make the updates obvious.

03/27/2009, 12:10 pm	#9
jello mies und fies und frech Join Date: Mar 2009 Location: Saxony, germany Posts: 36	MS managed to release a new version? Good to know. [Though it’s ridiculous that the DX installer gets a new version number with each release, but DX itself not... -_-]

03/29/2009, 01:34 am	#12
ZiglioNZ Junior Member Join Date: Jul 2008 Location: Italy first, then New Zealand Posts: 27	First episode completed! Wow, what a work of art, well done guys!! Update on the DX9 DLL crash. I've discovered that when at startup, if I play the preview, I can load the current game (the one that is automatically saved). So, at least I have a work around to avoid the crash that has allowed me to enjoy the first episode. I hope they discover what the issue is before the release of the second episode. Quite a number of people here in the forum seem to be affected, under various hardware configurations.