Telltale Games

Midnight Tea · 05/16/2009, 11:14 am

I'm having the exact same problem, but I'm not using Steam. If it helps, I have the same video card the original poster has -- a Radeon Xpress 200.

This card has given me grief with other games too, it never loads textures right in Team Fortress 2 for instance.

I had no problems running episode 1 of Wallace and Gromit though, nor the entirety of Season 2 of Sam and Max, so I thought I'd be fine just getting all the W&G episodes at once.

Midnight Tea · 05/18/2009, 08:31 pm

Card name: ATI RADEON XPRESS 200 Series
Manufacturer: ATI Technologies Inc.
Chip type: ATI Radeon Xpress Series (0x5954)
DAC type: Internal DAC(400MHz)
Device Key: Enum\PCI\VEN_1002&DEV_5954&SUBSYS_2A26103C&REV_00
Display Memory: 256.0 MB
Current Mode: 1024 x 768 (32 bit) (60Hz)
Monitor: Plug and Play Monitor
Monitor Max Res: 1600,1200
Driver Name: ati2dvag.dll
Driver Version: 6.14.0010.6925 (English)
DDI Version: 9 (or higher)
Driver Attributes: Final Retail
Driver Date/Size: 2/25/2009 17:41:10, 325120 bytes

Misc. information on my video card. I'm posting in this topic because I'm having the exact same problem rather than making a second one (further, nothing in this topic worked for me). Only difference is that I'm using the official launcher, not Steam.

Like the original poster, I have no problems with other Telltale games, including Fright of the Bumblebees. I do want to note that there were graphical anomalies the first time I ran FotBB, and the preview images had lots of torn images and blackspace, but the problem permanently resolved itself after I changed the graphical quality (literally, had nothing to do with the quality setting itself, just the act of doing so).

Will · 05/19/2009, 10:26 am

Hey Midnight, would you try copying the prefs.prop from C:\Documents and Settings\Will Armstrong\My Documents\Telltale Games\Fright of the Bumblebees to The Last Resort?

Midnight Tea · 05/19/2009, 08:00 pm

It still gives me a white screen, unfortunately. Shame, I thought that might work too.

Will · 05/20/2009, 10:52 am

Man, these Radeon xpress cards have been causing a lot of trouble recently. Have you tried updating your graphics card drivers? If you have and it still doesn't work, you can send an email to support@telltalegames.com and ask for a refund. Tell them I sent you.

Midnight Tea · 05/21/2009, 07:17 pm

Quote:

Originally Posted by Will

Man, these Radeon xpress cards have been causing a lot of trouble recently. Have you tried updating your graphics card drivers? If you have and it still doesn't work, you can send an email to support@telltalegames.com and ask for a refund. Tell them I sent you.

Luckily, I found the game works fine on my laptop. I get some graphical glitches during cinematics (harmless texture blinking) if I run it in fullscreen instead of a window.

I'm also a big fan/supporter of Telltale Games, have been since Culture Shock, so I don't need a refund.

blue_mage · 05/23/2009, 12:22 pm

Still not working, even with the newly updated driver, the fact that Fright worked fine makes it even more annoying in a way

beeficus · 05/25/2009, 09:27 pm

I've been battling with the same Steam error code for a few days. After a fair bit of fiddling, the problem in my case was a clash with the browser security component of Zone Alarm (ForceField). Frustratingly, turning ForceField off in the Zone Alarm user interface did nothing. To stop the programs clashing, I had to go to Start > Run, then "services.msc", stopping the service named "ForceField IswSvc". Hope this helps.....

beatlefreak9 · 06/07/2009, 06:12 am

I have the same problem (same card,) and I fixed it by uninstalling ATI Catalyst and all the updated drivers. Unfortunately, the Xpress doesn't support my monitor's wide screen resolution without the updated drivers.

05/16/2009, 11:14 am	#21
Midnight Tea Junior Member Join Date: May 2009 Posts: 24	I'm having the exact same problem, but I'm not using Steam. If it helps, I have the same video card the original poster has -- a Radeon Xpress 200. This card has given me grief with other games too, it never loads textures right in Team Fortress 2 for instance. I had no problems running episode 1 of Wallace and Gromit though, nor the entirety of Season 2 of Sam and Max, so I thought I'd be fine just getting all the W&G episodes at once. Last edited by Midnight Tea; 05/16/2009 at 11:21 am.

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05/18/2009, 08:31 pm	#22
Midnight Tea Junior Member Join Date: May 2009 Posts: 24	Card name: ATI RADEON XPRESS 200 Series Manufacturer: ATI Technologies Inc. Chip type: ATI Radeon Xpress Series (0x5954) DAC type: Internal DAC(400MHz) Device Key: Enum\PCI\VEN_1002&DEV_5954&SUBSYS_2A26103C&REV_00 Display Memory: 256.0 MB Current Mode: 1024 x 768 (32 bit) (60Hz) Monitor: Plug and Play Monitor Monitor Max Res: 1600,1200 Driver Name: ati2dvag.dll Driver Version: 6.14.0010.6925 (English) DDI Version: 9 (or higher) Driver Attributes: Final Retail Driver Date/Size: 2/25/2009 17:41:10, 325120 bytes Misc. information on my video card. I'm posting in this topic because I'm having the exact same problem rather than making a second one (further, nothing in this topic worked for me). Only difference is that I'm using the official launcher, not Steam. Like the original poster, I have no problems with other Telltale games, including Fright of the Bumblebees. I do want to note that there were graphical anomalies the first time I ran FotBB, and the preview images had lots of torn images and blackspace, but the problem permanently resolved itself after I changed the graphical quality (literally, had nothing to do with the quality setting itself, just the act of doing so).

05/19/2009, 10:26 am	#23
Will Telltale Team Join Date: Sep 2007 Location: Sausalito, CA Posts: 2,331	Hey Midnight, would you try copying the prefs.prop from C:\Documents and Settings\Will Armstrong\My Documents\Telltale Games\Fright of the Bumblebees to The Last Resort?

05/19/2009, 08:00 pm	#24
Midnight Tea Junior Member Join Date: May 2009 Posts: 24	It still gives me a white screen, unfortunately. Shame, I thought that might work too.

05/20/2009, 10:52 am	#25
Will Telltale Team Join Date: Sep 2007 Location: Sausalito, CA Posts: 2,331	Man, these Radeon xpress cards have been causing a lot of trouble recently. Have you tried updating your graphics card drivers? If you have and it still doesn't work, you can send an email to support@telltalegames.com and ask for a refund. Tell them I sent you.

05/23/2009, 12:22 pm	#27
blue_mage Junior Member Join Date: May 2009 Posts: 2	Still not working, even with the newly updated driver, the fact that Fright worked fine makes it even more annoying in a way

05/25/2009, 09:27 pm	#28
beeficus Junior Member Join Date: May 2009 Posts: 1	I've been battling with the same Steam error code for a few days. After a fair bit of fiddling, the problem in my case was a clash with the browser security component of Zone Alarm (ForceField). Frustratingly, turning ForceField off in the Zone Alarm user interface did nothing. To stop the programs clashing, I had to go to Start > Run, then "services.msc", stopping the service named "ForceField IswSvc". Hope this helps.....

06/07/2009, 06:12 am	#29
beatlefreak9 Junior Member Join Date: Jul 2008 Posts: 8	I have the same problem (same card,) and I fixed it by uninstalling ATI Catalyst and all the updated drivers. Unfortunately, the Xpress doesn't support my monitor's wide screen resolution without the updated drivers.