Telltale Games

Sebastian · 05/06/2009, 01:22 pm

I've downloaded and installed The Last Resort, but there's a bit of a problem: No graphics appear! I've tried uninstalling and reinstalling the game, going out of full screen, updating my drivers, and turning the graphics down to the lowest quality, but none of those have made any difference. All other Telltale games still work fine, including Fright of the Bumblebees. I've attached a picture of the main menu. Any suggestions? I'm using Windows Vista, if that helps.

chrismcr · 05/07/2009, 11:08 am

I get exactly the same problem - Fright is still running fine

Will · 05/07/2009, 01:53 pm

We are currently looking into this problem. I'll let you know when I have more information. Sorry for the delay!

jmg03 · 05/08/2009, 08:19 pm

I've got almost the exact same problem,except when I play it I can see some of the menu options. Not all of the options,but some.

Will · 05/14/2009, 10:53 am

Ok guys, I'm pretty stumped here. Can you all tell me as much about your computers as humanly possible? Sebastian I already have your information. What operating system are you on. If you are on Vista, are you running UAC? What type of video card do you have? Have you updated your drivers recently? The more info the better. Thanks!

Farbeitfromme · 05/14/2009, 11:59 am

Hi, I'm going to join the club here. Exact same problem, and it's only on the Last Resort.

I'm running Windows XP Home Edition 2002 on a Dell Inspiron 1501 Laptop.
I've got ATI Radeon Xpress 1150 as my Video card.
AMD Athlon 64 X2 Processor...
1.87 GB of RAM...
I don't remember updating my drivers recently...

Anything else you want to know I'd be happy to search for. This is quite the mystery, really- everything else works fine.

Thanks!

Lemmingsmeister · 05/15/2009, 09:17 pm

Same problem - Last Resort launches, but there are no backgrounds, period. This same thing happened with Fright of the Bumblebees, but there, turning the graphics quality down (to 3) brought things back. No so with Last Resort.

System:
Acer Athlon 64 X 2, with Radeon X1250 graphics integrated.
1TB hard drive, 4G RAM
24" LCD display
Windows 7 beta (soon to be RC)

Hope you can find an answer soon - I wanna play!

Tor · 05/16/2009, 10:43 am

Quote:

Originally Posted by Farbeitfromme

I've got ATI Radeon Xpress 1150 as my Video card.

Quote:

Originally Posted by Lemmingsmeister

Radeon X1250 graphics integrated.

Not all of the posters have specified their system specs, but the integrated Radeon may be a common denominator. Could there be an ATI driver issue?

SuperBosco · 05/16/2009, 11:02 am

may I ask by the way what is the ideal computer specs if you want to set the setting to da max and don't suffer any kind of lagging or graphics injuries! I really want to know because I want to buy a new computer and I want to be sure!

Will · 05/18/2009, 10:26 am

I would say that most new computers should probably be able to handle it. The most important thing is that you have a non-integrated video card by one of the two big guys: Nvidia or ATI. Personally, I prefer Nvidia, as I feel like their drivers are more consistent.

SuperBosco · 05/23/2009, 12:09 am

Oh, I used Radeon all these years, so much time wasted to uninstall and reinstall again. But that nightmare is finally over. Thanks Will.

blue_mage · 05/23/2009, 10:17 am

just quoted my specs, having the same problem as every one else, I see Will give what's hopefully the way to resolve the issue in another thread. Thought I'd updated all my drivers before installing, but with Dell you have to go to their website

chrismcr · 05/31/2009, 01:08 pm

I'm on XP Pro SP3, Dual GeForce 7800GTs. Athlon 64. Just updated my nvidia drivers tonight, still the same problem.

Dijkie · 06/10/2009, 11:20 am

I have the exact same problem. I can't see any of the characters. This happened after I collected all the beach items. When I go to Wallace's bedroom, he appears again but anywhere else I go he and the other characters are invisible.

I'm running it on Vista Ultimate on my MacBook: 2.0Ghz Dual Core Intel, Nvidia GeForce 9400M, 2GB memory.

BTW, you really should release your games on Mac OS X. Your games are the only reason I'm running Windows.

Dijkie · 06/15/2009, 10:33 pm

Thought I'd bump this as no-one from the support team has replied to this thread for almost two weeks.

I want to play my W&G!

Will · 06/16/2009, 09:52 am

Hey Dijkie, have you tried changing your graphics settings? or updating your graphics card drivers?

Dijkie · 07/07/2009, 02:00 am

Hey Will,

Yes, all my drivers are up-to-date and changing the graphics settings has no effect at all. The first episode ran fine from start to finish.

I really, really hope this problem can be fixed somehow and that I don't get the same type of problems with the Tales of Monkey Island-games...

Will · 07/07/2009, 09:18 am

Hey Dijikie, I'm thinking you just hit a really rare bug. I'm really not sure what caused it to happen, but it sounds like your characters are actually being hidden by the game code. The bad news is that you probably won't be able to continue on from that save. If you play through again, I can 99.99% guarantee you that it won't happen again (and definitely not in Monkey). Small comfort I'm afraid, but at least it isn't your system.

chrismcr · 07/07/2009, 11:27 pm

How are you guys getting on with the driver problem? Are people still looking into it?

Royalist_Scum · 07/08/2009, 01:01 am

I'm also having problems on my hp notebook: No graphics or anything after launch... it just goes to a flickering blank screen and crashes. Can you help???
(DirectX 9.0C is all fine)

Intel(R) Graphics Media Accelerator Driver for Mobile Report

Report Date: 07/08/2009
Report Time[hr:mm:ss]: 18:57:46
Driver Version: 6.14.10.4831
Operating System: Windows XP* Professional, Service Pack 3 (5.1.2600)
Default Language: English
DirectX* Version: 9.0
Physical Memory: 2039 MB
Minimum Graphics Memory: 8 MB
Maximum Graphics Memory: 384 MB
Graphics Memory in Use: 10 MB
Processor: x86 family 6 Model 23 Stepping 6
Processor Speed: 2493 MHZ
Vendor ID: 8086
Device ID: 2A02
Device Revision: 0C

* Accelerator Information *

Accelerator in Use: Mobile Intel(R) 965 Express Chipset Family
Video BIOS: 1478
Current Graphics Mode: 1280 by 800 True Color (60 Hz)

05/16/2009, 11:02 am	#9
SuperBosco First in the country Join Date: Jan 2009 Location: Boulogne-Billancourt, it's in France. Posts: 119	may I ask by the way what is the ideal computer specs if you want to set the setting to da max and don't suffer any kind of lagging or graphics injuries! I really want to know because I want to buy a new computer and I want to be sure! __________________ and now my favorite repartee: Sam: Is this rat suposed to be in my cobb salad Stinky: Um... That's our new promotion: collect all six and get a free meal.

05/23/2009, 12:09 am	#11
SuperBosco First in the country Join Date: Jan 2009 Location: Boulogne-Billancourt, it's in France. Posts: 119	Oh, I used Radeon all these years, so much time wasted to uninstall and reinstall again. But that nightmare is finally over. Thanks Will. __________________ and now my favorite repartee: Sam: Is this rat suposed to be in my cobb salad Stinky: Um... That's our new promotion: collect all six and get a free meal.

05/23/2009, 10:17 am	#12
blue_mage Junior Member Join Date: May 2009 Posts: 2	just quoted my specs, having the same problem as every one else, I see Will give what's hopefully the way to resolve the issue in another thread. Thought I'd updated all my drivers before installing, but with Dell you have to go to their website Last edited by blue_mage; 05/23/2009 at 10:40 am. Reason: superflous entry

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05/07/2009, 11:08 am	#2
chrismcr Junior Member Join Date: May 2009 Posts: 3	I get exactly the same problem - Fright is still running fine

05/07/2009, 01:53 pm	#3
Will Telltale Team Join Date: Sep 2007 Location: Sausalito, CA Posts: 2,331	We are currently looking into this problem. I'll let you know when I have more information. Sorry for the delay!

05/08/2009, 08:19 pm	#4
jmg03 Junior Member Join Date: Nov 2008 Posts: 2	I've got almost the exact same problem,except when I play it I can see some of the menu options. Not all of the options,but some.

05/14/2009, 10:53 am	#5
Will Telltale Team Join Date: Sep 2007 Location: Sausalito, CA Posts: 2,331	Ok guys, I'm pretty stumped here. Can you all tell me as much about your computers as humanly possible? Sebastian I already have your information. What operating system are you on. If you are on Vista, are you running UAC? What type of video card do you have? Have you updated your drivers recently? The more info the better. Thanks!

05/14/2009, 11:59 am	#6
Farbeitfromme Junior Member Join Date: May 2009 Posts: 1	Hi, I'm going to join the club here. Exact same problem, and it's only on the Last Resort. I'm running Windows XP Home Edition 2002 on a Dell Inspiron 1501 Laptop. I've got ATI Radeon Xpress 1150 as my Video card. AMD Athlon 64 X2 Processor... 1.87 GB of RAM... I don't remember updating my drivers recently... Anything else you want to know I'd be happy to search for. This is quite the mystery, really- everything else works fine. Thanks!

05/15/2009, 09:17 pm	#7
Lemmingsmeister Junior Member Join Date: Apr 2008 Posts: 3	Same problem - Last Resort launches, but there are no backgrounds, period. This same thing happened with Fright of the Bumblebees, but there, turning the graphics quality down (to 3) brought things back. No so with Last Resort. System: Acer Athlon 64 X 2, with Radeon X1250 graphics integrated. 1TB hard drive, 4G RAM 24" LCD display Windows 7 beta (soon to be RC) Hope you can find an answer soon - I wanna play!

05/18/2009, 10:26 am	#10
Will Telltale Team Join Date: Sep 2007 Location: Sausalito, CA Posts: 2,331	I would say that most new computers should probably be able to handle it. The most important thing is that you have a non-integrated video card by one of the two big guys: Nvidia or ATI. Personally, I prefer Nvidia, as I feel like their drivers are more consistent.

05/31/2009, 01:08 pm	#13
chrismcr Junior Member Join Date: May 2009 Posts: 3	I'm on XP Pro SP3, Dual GeForce 7800GTs. Athlon 64. Just updated my nvidia drivers tonight, still the same problem.

06/10/2009, 11:20 am	#14
Dijkie Junior Member Join Date: Jun 2009 Posts: 4	I have the exact same problem. I can't see any of the characters. This happened after I collected all the beach items. When I go to Wallace's bedroom, he appears again but anywhere else I go he and the other characters are invisible. I'm running it on Vista Ultimate on my MacBook: 2.0Ghz Dual Core Intel, Nvidia GeForce 9400M, 2GB memory. BTW, you really should release your games on Mac OS X. Your games are the only reason I'm running Windows.

06/15/2009, 10:33 pm	#15
Dijkie Junior Member Join Date: Jun 2009 Posts: 4	Thought I'd bump this as no-one from the support team has replied to this thread for almost two weeks. I want to play my W&G!

06/16/2009, 09:52 am	#16
Will Telltale Team Join Date: Sep 2007 Location: Sausalito, CA Posts: 2,331	Hey Dijkie, have you tried changing your graphics settings? or updating your graphics card drivers?

07/07/2009, 02:00 am	#17
Dijkie Junior Member Join Date: Jun 2009 Posts: 4	Hey Will, Yes, all my drivers are up-to-date and changing the graphics settings has no effect at all. The first episode ran fine from start to finish. I really, really hope this problem can be fixed somehow and that I don't get the same type of problems with the Tales of Monkey Island-games...

07/07/2009, 09:18 am	#18
Will Telltale Team Join Date: Sep 2007 Location: Sausalito, CA Posts: 2,331	Hey Dijikie, I'm thinking you just hit a really rare bug. I'm really not sure what caused it to happen, but it sounds like your characters are actually being hidden by the game code. The bad news is that you probably won't be able to continue on from that save. If you play through again, I can 99.99% guarantee you that it won't happen again (and definitely not in Monkey). Small comfort I'm afraid, but at least it isn't your system.

07/07/2009, 11:27 pm	#19
chrismcr Junior Member Join Date: May 2009 Posts: 3	How are you guys getting on with the driver problem? Are people still looking into it?

07/08/2009, 01:01 am	#20
Royalist_Scum Peon Join Date: Feb 2007 Location: Canberra, Australia Posts: 7	I'm also having problems on my hp notebook: No graphics or anything after launch... it just goes to a flickering blank screen and crashes. Can you help??? (DirectX 9.0C is all fine) Intel(R) Graphics Media Accelerator Driver for Mobile Report Report Date: 07/08/2009 Report Time[hr:mm:ss]: 18:57:46 Driver Version: 6.14.10.4831 Operating System: Windows XP* Professional, Service Pack 3 (5.1.2600) Default Language: English DirectX* Version: 9.0 Physical Memory: 2039 MB Minimum Graphics Memory: 8 MB Maximum Graphics Memory: 384 MB Graphics Memory in Use: 10 MB Processor: x86 family 6 Model 23 Stepping 6 Processor Speed: 2493 MHZ Vendor ID: 8086 Device ID: 2A02 Device Revision: 0C * Accelerator Information * Accelerator in Use: Mobile Intel(R) 965 Express Chipset Family Video BIOS: 1478 Current Graphics Mode: 1280 by 800 True Color (60 Hz)