Telltale Games

fedfierce · 07/08/2009, 12:37 pm

I downloaded the Tales of Monkey Island installer from my account management page at least 4 different times, and every time an error message appears whenever I try to run it. I'm pretty sure it has something to do with Vista 32 bit, but I don't really have any other options of downloading the game. The error message is: C\Users\User\Downloads\LaunchOfTheScreamingNarhwal _Setup.exe is not a valid Win32 application.

Is anyone getting a similar error? And if you have any methods of solving it, I'd love to know.

Thanks

Edit: I'm running on Vista 32 bit.

*Seg* · 07/08/2009, 02:08 pm

Could be a number of things, but it leads to the setup application getting either incomplete or modified between you and the downloaded file. A few questions:

* Who's providing your Internet access?
* Do you have any anti-virus or other security software running? If so, what's the name and version of the software?

fedfierce · 07/08/2009, 05:50 pm

My service provider is Optimum Online. The only Anti-Virus software I have running at the moment in AVG Free.

I just recently upgraded to Windows 7 using the Release Candidate like an hour ago so I'm going to try re-downloading.

fedfierce · 07/08/2009, 05:53 pm

Yep, I just downloaded the game with no issues, I guess Windows 7 is the greatest

jmm · 07/08/2009, 08:59 pm

Just a little hint to anyone that runs into a similar problem:
Clear your temporary internet files/web cache/whatever.

Sometimes browsers "download" the file, but instead are just copying the originally downloaded file (and if that is corrupt, all the "downloaded" files are just as corrupt)

Do note that download managers, download utilities or download "speeders" can do the same thing.

Similarly, if you have a proxy it may have cached the corrupted copy.

So barring an OS (re)installation, disable all the utilities, clean your cache and disable (temporarily) your proxy.

*Seg* · 07/09/2009, 10:44 am

Quote:

Originally Posted by jmm

So barring an OS (re)installation, disable all the utilities, clean your cache and disable (temporarily) your proxy.

This.

I also should have thrown the NSIS installer failure page. Epically since I wrote it. It's been a long week...

07/08/2009, 12:37 pm	#1
fedfierce Junior Member Join Date: Jul 2009 Posts: 3	Installer Error: Not a Win32 application. I downloaded the Tales of Monkey Island installer from my account management page at least 4 different times, and every time an error message appears whenever I try to run it. I'm pretty sure it has something to do with Vista 32 bit, but I don't really have any other options of downloading the game. The error message is: C\Users\User\Downloads\LaunchOfTheScreamingNarhwal _Setup.exe is not a valid Win32 application. Is anyone getting a similar error? And if you have any methods of solving it, I'd love to know. Thanks Edit: I'm running on Vista 32 bit. Last edited by fedfierce; 07/08/2009 at 01:30 pm.

07/08/2009, 02:08 pm	#2
Seg Telltale Team Join Date: Oct 2006 Location: San Rafael, CA Posts: 383	Could be a number of things, but it leads to the setup application getting either incomplete or modified between you and the downloaded file. A few questions: * Who's providing your Internet access? * Do you have any anti-virus or other security software running? If so, what's the name and version of the software? __________________ Seg Special Projects Producer Telltale Games (Formerly a Content Programmer, 2010-2011) (Formerly the Build & Distribution Engineer, 2007-2010)

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07/08/2009, 05:50 pm	#3
fedfierce Junior Member Join Date: Jul 2009 Posts: 3	My service provider is Optimum Online. The only Anti-Virus software I have running at the moment in AVG Free. I just recently upgraded to Windows 7 using the Release Candidate like an hour ago so I'm going to try re-downloading.

07/08/2009, 05:53 pm	#4
fedfierce Junior Member Join Date: Jul 2009 Posts: 3	Yep, I just downloaded the game with no issues, I guess Windows 7 is the greatest

07/08/2009, 08:59 pm	#5
jmm Fremen Fedaykin Join Date: Apr 2007 Location: Arrakis (also known as Dune) Posts: 1,177	Just a little hint to anyone that runs into a similar problem: Clear your temporary internet files/web cache/whatever. Sometimes browsers "download" the file, but instead are just copying the originally downloaded file (and if that is corrupt, all the "downloaded" files are just as corrupt) Do note that download managers, download utilities or download "speeders" can do the same thing. Similarly, if you have a proxy it may have cached the corrupted copy. So barring an OS (re)installation, disable all the utilities, clean your cache and disable (temporarily) your proxy.