Telltale Games

TylerK · 07/07/2009, 05:53 pm

Several people including myself having display issues as shown in screenshot here:
http://www.telltalegames.com/forums/...0&postcount=16

UI elements such as the inventory are showing up all black, but still appear to operate normally. (I can take items out of inventory even if I can't see them.)

Updated DX, drivers, etc etc. I'm using fairly old hardware but I haven't had a problem with previous Telltale games.

Will · 07/07/2009, 06:07 pm

I'm not exactly sure why that might be. Changing graphics quality doesn't affect the darkness?

TylerK · 07/07/2009, 06:08 pm

Quote:

Originally Posted by Will

I'm not exactly sure why that might be. Changing graphics quality doesn't affect the darkness?

I don't have the option. I assume that's some UI option that's not being displayed?

Will · 07/07/2009, 06:41 pm

Oh, hmm, yes that would be a problem. In another thread I attached a prefs.prop file. That might fix your problem, but just to be safe you might want to copy out your current prefs.prop to the desktop.

MadMarley · 07/07/2009, 07:07 pm

I am also having this problem combined with character voices not matching movements and considerable slowness. I tried using the file referenced and was told it was corrupt or invalid.

joostp · 07/08/2009, 02:13 am

I have the exact same issue on XP with a GeForce Ti 4200 (latest drivers + DX). The menu is just text on a black background, and in-game the recipe and inventory is (near-) black too. The rest of the game (audio + visuals) seems fine.

Toggling full-screen or changing the resolution doesn't help, and the quality setting is locked to 1, so I can't change that. Any ideas? Thanks!

Ember · 07/08/2009, 07:58 am

Exact same issue for me. Same video card too, but I thought this met the specs!

Than1134 · 07/08/2009, 09:33 am

i also have an nvidia gforce card is the game not support nvidia cards?

Meowzy · 07/08/2009, 09:52 am

Same problem for me. Not only that, but the game lags. I'd give you guys proper statistics for my videocard, but it's all in Dutch so it's hard to figure out what means what.

It's a Via/S3G Unichrome Pro igp videocard. ... If that means anything.

Will · 07/08/2009, 10:39 am

Unfortunately, all of these cards listed are really pretty old, so there isn't a whole lot we can do about it. If the drivers and directx are up to date, then it may just not support a necessary lighting effect or something. If you can't get it to work, please write in to support@telltalegames.com for a refund

Meowzy · 07/08/2009, 11:21 am

Then... This means we won't be able to play the game at all? Rather than receiving a better (perhaps downgraded?) version, we get our money back? I suppose it's fair, but... Does this mean we won't get the DVD at the end of the series either?

nebel · 07/08/2009, 11:26 am

Same issue here, menus and inventory are all black.

Using NVIDIA Quadro 980 GXL graphic card, never had problems playing other games on this PC.

Update or I want my money back.

Will · 07/08/2009, 12:21 pm

Well the dvd would have all of the same problems as this version. They will be essentially the exact same game. We've got some people looking into it, but with video cards that old, we like just won't be able to support them.

Meowzy · 07/08/2009, 12:41 pm

Oh! I was under the assumption the DVD is as the name implies, just a DVD. A documentary about the Monkey Island series, or something similar. Some nice collector's item the Monkey Island fans would love to get their hands on.

And anyway, the 'DVD' could always be used a few years from now, when I get a new computer that DOES have the system requirements.

hamsandwitch · 07/08/2009, 12:50 pm

Quote:

Originally Posted by Will

Well the dvd would have all of the same problems as this version. They will be essentially the exact same game. We've got some people looking into it, but with video cards that old, we like just won't be able to support them.

Can't you tell or ask someone in the loop the exact pixel shader version needed?

On Steam page it says: "Graphics: 64MB DirectX 8.1-compliant video card (128MB rec.)"

Now, DirectX 8.1-compliant can mean either Pixel Shader 1.3 or 1.4

GeForce Ti 4200(as someone posted this card here) supports Pixel Shader 1.3 but not 1.4. As we can see from the pics that the version 1.3 isn't enough so is the minimum Pixel Shader needed 1.4 or maybe even 2.0?

And people can check their Pixel Shader version from here: http://www.gpureview.com/show_cards.php
Choose your card and look for the "PS/VS Version:" line, first number is Pixel Shader, 2nd number Vertex Shader.

Will · 07/08/2009, 02:08 pm

Theoretically, we should support both. But with different driver support and a thousand other factors sometimes the older stuff just doesn't quite work.

Ember · 07/09/2009, 05:46 pm

I'm just confused as to why the game has this problem on my computer that is supposed to have a better graphics card, but works (though a little choppy) on my laptop with just the standard intel chipset.
So is this to say that all future episodes will have the same issue?

Will · 07/10/2009, 09:27 am

I would say that it's likely to be true for future episodes as well.

07/07/2009, 05:53 pm	#1
TylerK Junior Member Join Date: Jul 2009 Posts: 4	Video issues displaying UI elements Several people including myself having display issues as shown in screenshot here: http://www.telltalegames.com/forums/...0&postcount=16 UI elements such as the inventory are showing up all black, but still appear to operate normally. (I can take items out of inventory even if I can't see them.) Updated DX, drivers, etc etc. I'm using fairly old hardware but I haven't had a problem with previous Telltale games.

07/08/2009, 02:13 am	#6
joostp Junior Member Join Date: Nov 2006 Posts: 1	I have the exact same issue on XP with a GeForce Ti 4200 (latest drivers + DX). The menu is just text on a black background, and in-game the recipe and inventory is (near-) black too. The rest of the game (audio + visuals) seems fine. Toggling full-screen or changing the resolution doesn't help, and the quality setting is locked to 1, so I can't change that. Any ideas? Thanks! Last edited by joostp; 07/08/2009 at 02:22 am. Reason: added screenshots

07/08/2009, 09:33 am	#8
Than1134 Junior Member Join Date: Jul 2009 Posts: 2	same problem i also have an nvidia gforce card is the game not support nvidia cards?

07/08/2009, 09:52 am	#9
Meowzy Mystic Catgirl Join Date: Nov 2006 Location: The Sacred Realm Posts: 43	Same problem for me. Not only that, but the game lags. I'd give you guys proper statistics for my videocard, but it's all in Dutch so it's hard to figure out what means what. It's a Via/S3G Unichrome Pro igp videocard. ... If that means anything. __________________ Do not be distraught. Always with the end, comes hope and rebirth. Last edited by Meowzy; 07/08/2009 at 09:59 am.

07/08/2009, 11:21 am	#11
Meowzy Mystic Catgirl Join Date: Nov 2006 Location: The Sacred Realm Posts: 43	Then... This means we won't be able to play the game at all? Rather than receiving a better (perhaps downgraded?) version, we get our money back? I suppose it's fair, but... Does this mean we won't get the DVD at the end of the series either? __________________ Do not be distraught. Always with the end, comes hope and rebirth.

07/07/2009, 06:07 pm	#2
Will Telltale Team Join Date: Sep 2007 Location: Sausalito, CA Posts: 2,331	I'm not exactly sure why that might be. Changing graphics quality doesn't affect the darkness?

07/07/2009, 06:41 pm	#4
Will Telltale Team Join Date: Sep 2007 Location: Sausalito, CA Posts: 2,331	Oh, hmm, yes that would be a problem. In another thread I attached a prefs.prop file. That might fix your problem, but just to be safe you might want to copy out your current prefs.prop to the desktop.

07/07/2009, 07:07 pm	#5
MadMarley Junior Member Join Date: Jul 2009 Location: Pennsylvania Posts: 4	I am also having this problem combined with character voices not matching movements and considerable slowness. I tried using the file referenced and was told it was corrupt or invalid.

07/08/2009, 07:58 am	#7
Ember Junior Member Join Date: Jul 2009 Posts: 3	Exact same issue for me. Same video card too, but I thought this met the specs!

07/08/2009, 10:39 am	#10
Will Telltale Team Join Date: Sep 2007 Location: Sausalito, CA Posts: 2,331	Unfortunately, all of these cards listed are really pretty old, so there isn't a whole lot we can do about it. If the drivers and directx are up to date, then it may just not support a necessary lighting effect or something. If you can't get it to work, please write in to support@telltalegames.com for a refund

07/08/2009, 11:26 am	#12
nebel Junior Member Join Date: Jul 2009 Posts: 1	Same issue here, menus and inventory are all black. Using NVIDIA Quadro 980 GXL graphic card, never had problems playing other games on this PC. Update or I want my money back.

07/08/2009, 12:21 pm	#13
Will Telltale Team Join Date: Sep 2007 Location: Sausalito, CA Posts: 2,331	Well the dvd would have all of the same problems as this version. They will be essentially the exact same game. We've got some people looking into it, but with video cards that old, we like just won't be able to support them.

07/08/2009, 12:41 pm	#14
Meowzy Mystic Catgirl Join Date: Nov 2006 Location: The Sacred Realm Posts: 43	Oh! I was under the assumption the DVD is as the name implies, just a DVD. A documentary about the Monkey Island series, or something similar. Some nice collector's item the Monkey Island fans would love to get their hands on. And anyway, the 'DVD' could always be used a few years from now, when I get a new computer that DOES have the system requirements. __________________ Do not be distraught. Always with the end, comes hope and rebirth.

07/08/2009, 02:08 pm	#16
Will Telltale Team Join Date: Sep 2007 Location: Sausalito, CA Posts: 2,331	Theoretically, we should support both. But with different driver support and a thousand other factors sometimes the older stuff just doesn't quite work.

07/09/2009, 05:46 pm	#17
Ember Junior Member Join Date: Jul 2009 Posts: 3	I'm just confused as to why the game has this problem on my computer that is supposed to have a better graphics card, but works (though a little choppy) on my laptop with just the standard intel chipset. So is this to say that all future episodes will have the same issue?

07/10/2009, 09:27 am	#18
Will Telltale Team Join Date: Sep 2007 Location: Sausalito, CA Posts: 2,331	I would say that it's likely to be true for future episodes as well.

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