What information do we collect and how is it used?
Electronic Newsletter and Subscription to other Updates about Telltale
Telltale offers users the opportunity to sign up to receive the Telltale monthly newsletter as well as news, web, game and press updates related to Telltale (collectively, “Updates”). Telltale does not guarantee or promise the frequency in which Updates may be sent and reserves the right to discontinue sending Updates at any time. To sign up for Updates, you must be eligible to register with Telltale and provide your e-mail address, first name, create a password and, at your option, a screen name.
Information collected for Telltale Updates may be transferred, disclosed, or shared with third parties who may be engaged by us specifically to handle the preparation and delivery of the Updates and perform other related technical and processing functions. These third parties may not use it for other purposes and have agreed to maintain the confidentiality of such information.
Sign-up for Updates is always optional, and users who no longer wish to receive our Updates and communications may opt-out of receiving these communications by clicking on the "unsubscribe" link in the email or email us at firstname.lastname@example.org. or you may contact us by post at Telltale, Inc., Attn: Customer Service, PO Box 9737, San Rafael, CA 94912-9737 or by telephone at (415) 258-1648 ext. 200 to opt-out. You can also change your preferences in the “My Telltale” section of our Site:
Personal Information from Third Parties/Social Networking Sites
Policy Against Unsolicited Submissions
Referring a Friend
If you choose to use our referral service to tell a friend about our Site, we will ask you for your friend's name and email address. We may automatically send your friend a one-time email inviting him or her to visit the Site. Telltale stores this information for the sole purpose of sending this one-time email and tracking the success of our referral program. Your friend may contact us at email@example.com to request that we remove this information from our database.
Special Promotions, Online Contests and Sweepstakes
Telltale and its advertisers and/or other business partners may have special online promotions, contests or sweepstakes (collectively, “Promotions”) which feature products or services related to Telltale’s business activities. For most Promotions, you must be 13 years or older to participate (unless otherwise specified by the promotions’ rules and regulations). Also, if you are under 18 years of age or otherwise considered a minor, and if you are eligible to participate in a Promotion (including, eligibility for registration with Telltale), you will need your parent’s or guardian’s written consent to collect your prize or receive any benefit to which you may be entitled. If you have won a prize, we may also collect your physical address and phone number. For other Promotions, we may request your name and home address in order to send you products or information by regular mail. The specific rules and regulations governing the particular Promotions will vary and your participation constitutes your agreement to abide by those rules and regulations.
Third Party Links
To provide relevant information not found on our Sites, Telltale may provide links from our Sites to third party websites. We encourage our users to read third party websites' privacy policies before submitting personal information.
Correspondence With Telltale
If you send us personal correspondence, such as emails or letters, or if other users or third parties send us correspondence about your activities or postings on our Sites, we may collect such information into a file which is only accessed by authorized personnel. We may also collect other users' comments about you in our complaints department.
Tracking Information of our Users
Information we collect through cookies and other information from our log files about your activity on the Sites is used to help resolve technical problems or issues and may also assist in making your visit more enjoyable (for example, using a cookie will allow you to use certain features on our Sites without having to log in each time you visit).
If we are going to use your personally identifiable information in a manner different from that stated at the time of collection, we will post a notice prominently on our Sites. You will have a choice as to whether or not we use your information in this different manner. In some cases where we post the notice we will also email users, who have opted to receive communications from us, notifying them of the changes in our privacy practices.
Your use of Other Users' Information
Control of Your Password
You may not disclose your password to any third parties or share it with any third parties. If, despite the foregoing, you lose control of your password, you may lose substantial control over your personally identifiable information and may be subject to legally binding actions taken on your behalf. Therefore, if your password has been compromised for any reason, you should immediately change your password.
Reviewing, Changing or Deleting Your Personally Identifiable Information
Once you register, you will be able to review and change much of your personally identifiable information at Telltale including:
Your email address, password and subscription settings.
If you or your child has submitted personal information to us, and you would like to change it or remove it from our records, you have any of the following choices to modify or delete such information from our database:
Our Sites may contain links to other websites. Please be aware that Telltale is not responsible for the privacy practices of such other websites. We encourage our users to be aware when they leave our Site(s) to read the privacy statements of each and every website that collects personally identifiable information.
Special Note to Parents and Guardians
Anyone using the Internet should ensure that their privacy is being protected. This is especially true for kids under the age of 13 (defined herein as a “child” or, if the reference is to more than on child, then we will refer to “children”). Telltale is committed to complying fully with the Children's Online Privacy Protection Act of 1998. We ask parents and guardians of children to discuss what information should be released on the Internet, especially personal information. Telltale does not condition a child's participation in any of the activities available on our Sites on the disclosure of more information than is reasonably necessary to participate in the activity.
In accordance with applicable rules and regulations, or at Telltale’s discretion, some areas of our Sites may not be accessible to anyone under the age of 18, regardless of whether a parent or guardian has provided consent.
Telltale has security measures in place to protect and prevent the loss, misuse, and alteration of the information under our control. Telltale uses industry standard efforts to safeguard the confidentiality of your personal identifiable information such as firewalls. While "perfect security" does not exist on the Internet, our technical experts at Telltale work hard to ensure your secure use of our services.
Merger or Acquisition
Your California Privacy Rights
California Civil Code Section 1798.83 permits California residents to request from companies conducting business in California a list of third parties to which the company may have disclosed personally identifiable information for direct marketing purposes. Telltale does not share your personal information with third parties for their direct marketing purposes; however, if you believe Telltale may have shared such information, please feel free to contact Telltale at firstname.lastname@example.org or contact us at the physical address noted above (and provide contact information so that we may respond to you). Telltale will promptly respond to any requests in accordance with applicable law.
SAFE HARBOR PROGRAM
Telltale complies with the U.S.-EU Safe Harbor Framework and the U.S.-Swiss Safe Harbor Framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal information from European Union member countries and Switzerland. Telltale has certified that it adheres to the Safe Harbor Privacy Principles of notice, choice, onward transfer, security, data integrity, access, and enforcement. To learn more about the Safe Harbor program, and to view Telltale’s certification, please visit http://www.export.gov/safeharbor/
(Revised September 21, 2012)