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am being told I don't have a walking dead license on my account :O

posted by Makroskizhar on - last edited - Viewed by 2.7K users

So, late late on Wednesday night, I paid for the almost everything bundle.

I immediately downloaded and installed The Walking Dead, and played through the entire episode.

However, now, whenever I try to load up the game, I am being told that I do not have a license for this game attached to my account... I am sorry if something like this has been posted about elsewhere, I couldn't find anything relating to this issue.

Any help would be greatly appreciated.

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  • Update to my Issue... almost 2 years later this is still happening... I made a post on the Telltale games Facebook page a few days ago and there has been no response.

    So here is a cut and paste of that post.


    So guys... I am a bit annoyed, to be perfectly truthful... I am still having issues with my saved games disappearing and being told that I don't have a license for The Walking Dead when I purchased the full Season pass back when Episode 1 of Season 1 was released.

    As a result, I have not been able, to this day, to even play Episode 5 as there really is no point in even bothering if all my decisions are just going to disappear. I have had to play through each and every damn episode, each time a new one was released just to get all my decisions back, because the same thing has been happening since Episode 2.

    Which means I have played through some episodes 4 times already, and I really don't have the patience to go through that all again if I have to start over once more because I decide I want to take a break from content I have already seen.

    Is there EVER going to be a fix to this?

    Or am I going to have to spend the money to purchase the game AGAIN, only for xbox now? Because I really don't want to have to pay for the game twice just to be able to complete it and have the choices I have made count.

  • I should point out that, as frustrating as this issue is, and as annoyed as it is making me, the game in and of itself is absolutely brilliant and I am extremely happy with the play experience when I have actually been able to play it. This goes for the other games I have, that have been created by this company.

    My frustration extends, not from an annoyance at Telltale Games, but at the fact that I STILL have yet to even be able to begin Season 1, Episode 5 with my decisions intact, and now Season 2 has started.

    I really would like to be able to begin on the 2nd Season, but it's not worth me paying for, if I can't even complete Season 1.

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    TelltaleMike Telltale Staff
    I apologize for the inconvenience, please read this Sticky on how to run our Support Tool, and follow the steps to run the tool, and reply to this email with the download link copied and pasted into this reply. You can find the Sticky here:

    EDIT: My apologies, links do not seem to be working at the moment. If you can, please go to our Support Forum at the top of the page, then click on The Walking Dead: Season One. Then click on The Walking Dead PC/Mac Support on the right, and then click on the Sticky Thread called 'TWD: Support tool for information gathering'

    After receiving the information from your support tool, we will be able to assist you further.
  • Ok, thank you very much for getting back to me. I am downloading the support tool right now and will run it a bit later today when I have a chance. I will get back to you ASAP with the results. :)
  • Ok, done and done, this should be the download link for the support data file.

    Thanks again!

    www.sendspace.com/file/sc8xyn
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    TelltaleMike Telltale Staff
    My apologies for the delayed response. After looking over your support tool, your prefs.prop file, and save files don't seem to be large enough to be a full playthrough through Episode 4. Can you please clarify if you ever skipped episodes, or moved or altered any save files in the past?
  • This is exactly my issue. I have never changed any files, moved any files or altered anything. But every single time a new episode came out and I installed it, it would... I can only assume, wipe my saved files. I have, in fact, played through Episodes 1 - 4, and each time one came out, I have had to start over from Episode 1 so as to not skip anything, and to not loose my choices.

    Upon this issue having happened AGAIN when I installed Episode 5, I have not even bothered... which I can only assume is why it currently doesn't look like I have played a full playthrough.

    I am also STILL having the "You don't appear to have a valid key" message I mentioned in my original post back in 2012 (although that issue had been fixed for a while)

    Thanks again for looking into this Mike, I really do appreciate it... I really am eager to get onto Season 2! :D
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    TelltaleMike Telltale Staff
    After looking over your support tool information again, there doesn't seem to be any file structure issues, or uneeded files installed. Unfortunately what I would recommend is uninstalling the game, and clearing your computer of all The Walking Dead files from your computer. After uninstalling the game, please also make sure to delete any files inside your /Documents/Telltale Games/The Walking Dead/ folder, along with the folder itself.

    Then after that, reinstall a fresh version of the game, and make sure to disable any anti-virus or internet firewall programs you may have open and running, the first time you start the game. This will ensure you receive all of the necessary patches and updates necessary to run the game successfully. I hope this suggestion helps you in playing the game.
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    TelltaleMike Telltale Staff
    My apologies. If you are seeing a choice that you didn't make, I recommend rewinding to the previous chapter/checkpoint before that choice was made, and then replay through the end of the episode. Then make sure to wait until the credits are finished before starting Episode 3, to make sure your choices are saved, and your choice should then be correct.
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