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the walking dead doesnt even run...

posted by wormwood14 on - last edited - Viewed by 1.2K users

hey guys. i just bought the walking dead at steam. iam running win7 32bit; t4300; radeon hd4570; its a little older notebook, but I was able to run new xcom quite smoothly etc.; so as far as the hardware is concerned TWD shouldnt be a problem...but i dont even get to the actual game. everytime when I hit play...I get message that says - "Sorry this account is not authorized to acces this game." I have tried everything, I have googled everywhere. I have stumbled upon people having same problem like me, but no solution whatsover. I have tried running it as admin (which is ridiculous, because iam the only user on the system with only once account); I have tried different compatibility settings, nothing - at 98/me, it runs... but I get a white screen and when I press any button its just puts me into windows again....

any ideas? i really want to play it...

4 Comments - Linear Discussion: Classic Style
  • my dxdiag file...if it helps

    ------------------
    System Information
    ------------------
    Time of this report: 4/12/2013, 00:33:25
    Machine name: RAIDEN
    Operating System: Windows 7 Ultimate 32-bit (6.1, Build 7600) (7600.win7_rtm.090713-1255)
    Language: Slovak (Regional Setting: Slovak)
    System Manufacturer: Acer
    System Model: Aspire 5738
    BIOS: Ver 1.00PARTTBL
    Processor: Pentium(R) Dual-Core CPU T4300 @ 2.10GHz (2 CPUs), ~2.1GHz
    Memory: 4096MB RAM
    Available OS Memory: 3066MB RAM
    Page File: 1100MB used, 5029MB available
    Windows Dir: C:\Windows
    DirectX Version: DirectX 11
    DX Setup Parameters: Not found
    User DPI Setting: Using System DPI
    System DPI Setting: 96 DPI (100 percent)
    DWM DPI Scaling: Disabled
    DxDiag Version: 6.01.7600.16385 32bit Unicode

    ------------
    DxDiag Notes
    ------------
    Display Tab 1: No problems found.
    Sound Tab 1: No problems found.
    Sound Tab 2: No problems found.
    Input Tab: No problems found.

    --------------------
    DirectX Debug Levels
    --------------------
    Direct3D: 0/4 (retail)
    DirectDraw: 0/4 (retail)
    DirectInput: 0/5 (retail)
    DirectMusic: 0/5 (retail)
    DirectPlay: 0/9 (retail)
    DirectSound: 0/5 (retail)
    DirectShow: 0/6 (retail)

    ---------------
    Display Devices
    ---------------
    Card name: ATI Mobility Radeon HD 4500/5100 Series
    Manufacturer: Advanced Micro Devices, Inc.
    Chip type: ATI display adapter (0x9553)
    DAC type: Internal DAC(400MHz)
    Device Key: Enum\PCI\VEN_1002&DEV_9553&SUBSYS_02051025&REV_00
    Display Memory: 1783 MB
    Dedicated Memory: 506 MB
    Shared Memory: 1277 MB
    Current Mode: 1366 x 768 (32 bit) (60Hz)
    Monitor Name: Generic PnP Monitor
    Monitor Model: unknown
    Monitor Id: SEC3046
    Native Mode: 1366 x 768(p) (59.998Hz)
    Output Type: Internal
    Driver Name: aticfx32.dll,aticfx32.dll,atiumdag.dll,atidxx32.dll,atiumdva.cap
    Driver File Version: 8.17.0010.1129 (English)
    Driver Version: 8.970.100.7000
    DDI Version: 10.1
    Driver Model: WDDM 1.1
    Driver Attributes: Final Retail
    Driver Date/Size: 11/16/2012 22:50:54, 918528 bytes
    WHQL Logo'd: n/a
    WHQL Date Stamp: n/a
    Device Identifier: {D7B71EE2-D613-11CF-FC77-0F22BEC2C535}
    Vendor ID: 0x1002
    Device ID: 0x9553
    SubSys ID: 0x02051025
    Revision ID: 0x0000
    Driver Strong Name: oem18.inf:ATI.Mfg.NTx86.6.1:ati2mtag_M9x:8.970.100.7000:pci\ven_1002&dev_9553
    Rank Of Driver: 00E62001
    Video Accel: ModeMPEG2_A ModeMPEG2_C
    Deinterlace Caps: {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
    {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
    {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
    {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
    {3C5323C1-6FB7-44F5-9081-056BF2EE449D}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
    {552C0DAD-CCBC-420B-83C8-74943CF9F1A6}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
    {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
    {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
    D3D9 Overlay: Not Supported
    DXVA-HD: Not Supported
    DDraw Status: Enabled
    D3D Status: Enabled
    AGP Status: Enabled

    -------------
    Sound Devices
    -------------
    Description: Speakers (High Definition Audio Device)
    Default Sound Playback: Yes
    Default Voice Playback: Yes
    Hardware ID: HDAUDIO\FUNC_01&VEN_10EC&DEV_0888&SUBSYS_10250205&REV_1002
    Manufacturer ID: 1
    Product ID: 65535
    Type: WDM
    Driver Name: HdAudio.sys
    Driver Version: 6.01.7600.16385 (English)
    Driver Attributes: Final Retail
    WHQL Logo'd: n/a
    Date and Size: 7/14/2009 01:51:47, 304128 bytes
    Other Files:
    Driver Provider: Microsoft
    HW Accel Level: Basic
    Cap Flags: 0x0
    Min/Max Sample Rate: 0, 0
    Static/Strm HW Mix Bufs: 0, 0
    Static/Strm HW 3D Bufs: 0, 0
    HW Memory: 0
    Voice Management: No
    EAX(tm) 2.0 Listen/Src: No, No
    I3DL2(tm) Listen/Src: No, No
    Sensaura(tm) ZoomFX(tm): No

    Description: Digital Audio (S/PDIF) (High Definition Audio Device)
    Default Sound Playback: No
    Default Voice Playback: No
    Hardware ID: HDAUDIO\FUNC_01&VEN_10EC&DEV_0888&SUBSYS_10250205&REV_1002
    Manufacturer ID: 1
    Product ID: 65535
    Type: WDM
    Driver Name: HdAudio.sys
    Driver Version: 6.01.7600.16385 (English)
    Driver Attributes: Final Retail
    WHQL Logo'd: n/a
    Date and Size: 7/14/2009 01:51:47, 304128 bytes
    Other Files:
    Driver Provider: Microsoft
    HW Accel Level: Basic
    Cap Flags: 0x0
    Min/Max Sample Rate: 0, 0
    Static/Strm HW Mix Bufs: 0, 0
    Static/Strm HW 3D Bufs: 0, 0
    HW Memory: 0
    Voice Management: No
    EAX(tm) 2.0 Listen/Src: No, No
    I3DL2(tm) Listen/Src: No, No
    Sensaura(tm) ZoomFX(tm): No

    ---------------------
    Sound Capture Devices
    ---------------------
    Description: Microphone (High Definition Audio Device)
    Default Sound Capture: Yes
    Default Voice Capture: Yes
    Driver Name: HdAudio.sys
    Driver Version: 6.01.7600.16385 (English)
    Driver Attributes: Final Retail
    Date and Size: 7/14/2009 01:51:47, 304128 bytes
    Cap Flags: 0x0
    Format Flags: 0x0

    Description: Line In (High Definition Audio Device)
    Default Sound Capture: No
    Default Voice Capture: No
    Driver Name: HdAudio.sys
    Driver Version: 6.01.7600.16385 (English)
    Driver Attributes: Final Retail
    Date and Size: 7/14/2009 01:51:47, 304128 bytes
    Cap Flags: 0x0
    Format Flags: 0x0

    Description: Microphone (High Definition Audio Device)
    Default Sound Capture: No
    Default Voice Capture: No
    Driver Name: HdAudio.sys
    Driver Version: 6.01.7600.16385 (English)
    Driver Attributes: Final Retail
    Date and Size: 7/14/2009 01:51:47, 304128 bytes
    Cap Flags: 0x0
    Format Flags: 0x0

    -------------------
    DirectInput Devices
    -------------------
    Device Name: Mouse
    Attached: 1
    Controller ID: n/a
    Vendor/Product ID: n/a
    FF Driver: n/a

    Device Name: Keyboard
    Attached: 1
    Controller ID: n/a
    Vendor/Product ID: n/a
    FF Driver: n/a

    Device Name: 2.4G Wireless Mouse
    Attached: 1
    Controller ID: 0x0
    Vendor/Product ID: 0x04D9, 0x2517
    FF Driver: n/a

    Device Name: 2.4G Wireless Mouse
    Attached: 1
    Controller ID: 0x0
    Vendor/Product ID: 0x04D9, 0x2517
    FF Driver: n/a

    Device Name: 2.4G Wireless Mouse
    Attached: 1
    Controller ID: 0x0
    Vendor/Product ID: 0x04D9, 0x2517
    FF Driver: n/a

    Poll w/ Interrupt: No

    -----------
    USB Devices
    -----------
    + USB Root Hub
    | Vendor/Product ID: 0x8086, 0x2935
    | Matching Device ID: usb\root_hub
    | Service: usbhub
    | Driver: usbhub.sys, 7/14/2009 01:52:09, 258560 bytes
    | Driver: usbd.sys, 7/14/2009 01:51:05, 5888 bytes

    ----------------
    Gameport Devices
    ----------------

    ------------
    PS/2 Devices
    ------------
    + Standard PS/2 Keyboard
    | Matching Device ID: *pnp0303
    | Service: i8042prt
    | Driver: i8042prt.sys, 7/14/2009 01:11:24, 80896 bytes
    | Driver: kbdclass.sys, 7/14/2009 03:20:36, 42576 bytes
    |
    + HID Keyboard Device
    | Vendor/Product ID: 0x04D9, 0x2517
    | Matching Device ID: hid_device_system_keyboard
    | Service: kbdhid
    | Driver: kbdhid.sys, 7/14/2009 01:45:09, 28160 bytes
    | Driver: kbdclass.sys, 7/14/2009 03:20:36, 42576 bytes
    |
    + Terminal Server Keyboard Driver
    | Matching Device ID: root\rdp_kbd
    | Upper Filters: kbdclass
    | Service: TermDD
    | Driver: i8042prt.sys, 7/14/2009 01:11:24, 80896 bytes
    | Driver: kbdclass.sys, 7/14/2009 03:20:36, 42576 bytes
    |
    + PS/2 Compatible Mouse
    | Matching Device ID: *pnp0f13
    | Service: i8042prt
    | Driver: i8042prt.sys, 7/14/2009 01:11:24, 80896 bytes
    | Driver: mouclass.sys, 7/14/2009 03:20:44, 41552 bytes
    |
    + HID-compliant mouse
    | Vendor/Product ID: 0x04D9, 0x2517
    | Matching Device ID: hid_device_system_mouse
    | Service: mouhid
    | Driver: mouhid.sys, 7/14/2009 01:45:08, 26112 bytes
    | Driver: mouclass.sys, 7/14/2009 03:20:44, 41552 bytes
    |
    + Terminal Server Mouse Driver
    | Matching Device ID: root\rdp_mou
    | Upper Filters: mouclass
    | Service: TermDD
    | Driver: termdd.sys, 7/14/2009 03:19:10, 51776 bytes
    | Driver: sermouse.sys, 7/14/2009 01:45:08, 19968 bytes
    | Driver: mouclass.sys, 7/14/2009 03:20:44, 41552 bytes

    ------------------------
    Disk & DVD/CD-ROM Drives
    ------------------------
    Drive: C:
    Free Space: 8.1 GB
    Total Space: 476.8 GB
    File System: NTFS
    Model: WDC WD5000BEVT-22ZAT0 ATA Device

    Drive: F:
    Model: GNIVQXM ERWHA7O5U SCSI CdRom Device
    Driver: c:\windows\system32\drivers\cdrom.sys, 6.01.7600.16385 (Slovak), 7/14/2009 01:11:26, 108544 bytes

    Drive: D:
    Model: HL-DT-ST DVDRAM GT20N ATA Device
    Driver: c:\windows\system32\drivers\cdrom.sys, 6.01.7600.16385 (Slovak), 7/14/2009 01:11:26, 108544 bytes

    Drive: E:
    Model: JUDGRA 9QB0PQFCXARC SCSI CdRom Device
    Driver: c:\windows\system32\drivers\cdrom.sys, 6.01.7600.16385 (Slovak), 7/14/2009 01:11:26, 108544 bytes

    --------------
    System Devices
    --------------
    Name: Intel(R) ICH9 Family USB2 Enhanced Host Controller - 293A
    Device ID: PCI\VEN_8086&DEV_293A&SUBSYS_02051025&REV_03\3&11583659&0&EF
    Driver: C:\Windows\system32\drivers\usbehci.sys, 6.01.7600.16385 (English), 7/14/2009 01:51:14, 41472 bytes
    Driver: C:\Windows\system32\drivers\usbport.sys, 6.01.7600.16385 (English), 7/14/2009 01:51:15, 284160 bytes
    Driver: C:\Windows\system32\drivers\usbhub.sys, 6.01.7600.16385 (English), 7/14/2009 01:52:09, 258560 bytes

    Name: Standard AHCI 1.0 Serial ATA Controller
    Device ID: PCI\VEN_8086&DEV_2929&SUBSYS_02051025&REV_03\3&11583659&0&FA
    Driver: C:\Windows\system32\DRIVERS\msahci.sys, 6.01.7600.16385 (English), 7/14/2009 03:20:44, 27712 bytes
    Driver: C:\Windows\system32\DRIVERS\pciidex.sys, 6.01.7600.16385 (Slovak), 7/14/2009 03:19:03, 42560 bytes
    Driver: C:\Windows\system32\DRIVERS\atapi.sys, 6.01.7600.16385 (English), 7/14/2009 03:26:15, 21584 bytes
    Driver: C:\Windows\system32\DRIVERS\ataport.sys, 6.01.7600.16385 (Slovak), 7/14/2009 03:26:15, 133200 bytes

    Name: Mobile Intel(R) 4 Series Chipset PCI Express Root Port - 2A41
    Device ID: PCI\VEN_8086&DEV_2A41&SUBSYS_02051025&REV_07\3&11583659&0&08
    Driver: C:\Windows\system32\DRIVERS\pci.sys, 6.01.7600.16385 (English), 7/14/2009 03:20:45, 153680 bytes

    Name: Intel(R) ICH9 Family USB Universal Host Controller - 2939
    Device ID: PCI\VEN_8086&DEV_2939&SUBSYS_02051025&REV_03\3&11583659&0&EB
    Driver: C:\Windows\system32\drivers\usbuhci.sys, 6.01.7600.16385 (English), 7/14/2009 01:51:10, 24064 bytes
    Driver: C:\Windows\system32\drivers\usbport.sys, 6.01.7600.16385 (English), 7/14/2009 01:51:15, 284160 bytes
    Driver: C:\Windows\system32\drivers\usbhub.sys, 6.01.7600.16385 (English), 7/14/2009 01:52:09, 258560 bytes

    Name: Intel(R) ICH9M LPC Interface Controller - 2919
    Device ID: PCI\VEN_8086&DEV_2919&SUBSYS_02051025&REV_03\3&11583659&0&F8
    Driver: C:\Windows\system32\DRIVERS\msisadrv.sys, 6.01.7600.16385 (English), 7/14/2009 03:20:43, 13888 bytes

    Name: Mobile Intel(R) 4 Series Chipset Processor to DRAM Controller - 2A40
    Device ID: PCI\VEN_8086&DEV_2A40&SUBSYS_02051025&REV_07\3&11583659&0&00
    Driver: n/a

    Name: Intel(R) ICH9 Family USB Universal Host Controller - 2938
    Device ID: PCI\VEN_8086&DEV_2938&SUBSYS_02051025&REV_03\3&11583659&0&D1
    Driver: C:\Windows\system32\drivers\usbuhci.sys, 6.01.7600.16385 (English), 7/14/2009 01:51:10, 24064 bytes
    Driver: C:\Windows\system32\drivers\usbport.sys, 6.01.7600.16385 (English), 7/14/2009 01:51:15, 284160 bytes
    Driver: C:\Windows\system32\drivers\usbhub.sys, 6.01.7600.16385 (English), 7/14/2009 01:52:09, 258560 bytes

    Name: Intel(R) 82801 PCI Bridge - 2448
    Device ID: PCI\VEN_8086&DEV_2448&SUBSYS_02051025&REV_93\3&11583659&0&F0
    Driver: C:\Windows\system32\DRIVERS\pci.sys, 6.01.7600.16385 (English), 7/14/2009 03:20:45, 153680 bytes

    Name: Intel(R) ICH9 Family PCI Express Root Port 5 - 2948
    Device ID: PCI\VEN_8086&DEV_2948&SUBSYS_02051025&REV_03\3&11583659&0&E4
    Driver: C:\Windows\system32\DRIVERS\pci.sys, 6.01.7600.16385 (English), 7/14/2009 03:20:45, 153680 bytes

    Name: Intel(R) ICH9 Family USB Universal Host Controller - 2937
    Device ID: PCI\VEN_8086&DEV_2937&SUBSYS_02051025&REV_03\3&11583659&0&D0
    Driver: C:\Windows\system32\drivers\usbuhci.sys, 6.01.7600.16385 (English), 7/14/2009 01:51:10, 24064 bytes
    Driver: C:\Windows\system32\drivers\usbport.sys, 6.01.7600.16385 (English), 7/14/2009 01:51:15, 284160 bytes
    Driver: C:\Windows\system32\drivers\usbhub.sys, 6.01.7600.16385 (English), 7/14/2009 01:52:09, 258560 bytes

    Name: Atheros AR5B93 Wireless Network Adapter
    Device ID: PCI\VEN_168C&DEV_002A&SUBSYS_E01F105B&REV_01\4&3AD05CEB&0&00E1
    Driver: C:\Windows\system32\DRIVERS\athr.sys, 7.07.0000.0449 (English), 12/18/2009 00:02:20, 1203712 bytes

    Name: Intel(R) ICH9 Family PCI Express Root Port 2 - 2942
    Device ID: PCI\VEN_8086&DEV_2942&SUBSYS_02051025&REV_03\3&11583659&0&E1
    Driver: C:\Windows\system32\DRIVERS\pci.sys, 6.01.7600.16385 (English), 7/14/2009 03:20:45, 153680 bytes

    Name: Intel(R) ICH9 Family USB Universal Host Controller - 2936
    Device ID: PCI\VEN_8086&DEV_2936&SUBSYS_02051025&REV_03\3&11583659&0&EA
    Driver: C:\Windows\system32\drivers\usbuhci.sys, 6.01.7600.16385 (English), 7/14/2009 01:51:10, 24064 bytes
    Driver: C:\Windows\system32\drivers\usbport.sys, 6.01.7600.16385 (English), 7/14/2009 01:51:15, 284160 bytes
    Driver: C:\Windows\system32\drivers\usbhub.sys, 6.01.7600.16385 (English), 7/14/2009 01:52:09, 258560 bytes

    Name: Broadcom NetLink (TM) Gigabit Ethernet
    Device ID: PCI\VEN_14E4&DEV_1698&SUBSYS_02071025&REV_10\4&2B38FC8B&0&00E0
    Driver: C:\Windows\system32\DRIVERS\k57nd60x.sys, 11.22.0000.0002 (English), 7/14/2009 00:02:49, 229888 bytes

    Name: Intel(R) ICH9 Family PCI Express Root Port 1 - 2940
    Device ID: PCI\VEN_8086&DEV_2940&SUBSYS_02051025&REV_03\3&11583659&0&E0
    Driver: C:\Windows\system32\DRIVERS\pci.sys, 6.01.7600.16385 (English), 7/14/2009 03:20:45, 153680 bytes

    Name: Intel(R) ICH9 Family USB Universal Host Controller - 2935
    Device ID: PCI\VEN_8086&DEV_2935&SUBSYS_02051025&REV_03\3&11583659&0&E9
    Driver: C:\Windows\system32\drivers\usbuhci.sys, 6.01.7600.16385 (English), 7/14/2009 01:51:10, 24064 bytes
    Driver: C:\Windows\system32\drivers\usbport.sys, 6.01.7600.16385 (English), 7/14/2009 01:51:15, 284160 bytes
    Driver: C:\Windows\system32\drivers\usbhub.sys, 6.01.7600.16385 (English), 7/14/2009 01:52:09, 258560 bytes

    Name: High Definition Audio Controller
    Device ID: PCI\VEN_1002&DEV_AA38&SUBSYS_AA381002&REV_00\4&17E57923&0&0108
    Driver: C:\Windows\system32\DRIVERS\hdaudbus.sys, 6.01.7600.16385 (English), 7/14/2009 01:50:56, 108544 bytes

    Name: High Definition Audio Controller
    Device ID: PCI\VEN_8086&DEV_293E&SUBSYS_02051025&REV_03\3&11583659&0&D8
    Driver: C:\Windows\system32\DRIVERS\hdaudbus.sys, 6.01.7600.16385 (English), 7/14/2009 01:50:56, 108544 bytes

    Name: Intel(R) ICH9 Family USB Universal Host Controller - 2934
    Device ID: PCI\VEN_8086&DEV_2934&SUBSYS_02051025&REV_03\3&11583659&0&E8
    Driver: C:\Windows\system32\drivers\usbuhci.sys, 6.01.7600.16385 (English), 7/14/2009 01:51:10, 24064 bytes
    Driver: C:\Windows\system32\drivers\usbport.sys, 6.01.7600.16385 (English), 7/14/2009 01:51:15, 284160 bytes
    Driver: C:\Windows\system32\drivers\usbhub.sys, 6.01.7600.16385 (English), 7/14/2009 01:52:09, 258560 bytes

    Name: ATI Mobility Radeon HD 4500/5100 Series
    Device ID: PCI\VEN_1002&DEV_9553&SUBSYS_02051025&REV_00\4&17E57923&0&0008
    Driver: C:\Windows\system32\DRIVERS\atikmdag.sys, 8.01.0001.1248 (English), 11/16/2012 23:07:06, 10070016 bytes
    Driver: C:\Windows\system32\DRIVERS\ati2erec.dll, 1.00.0000.0024 (English), 11/16/2012 21:37:22, 53248 bytes
    Driver: C:\Windows\system32\DRIVERS\atikmpag.sys, 8.14.0001.6264 (English), 11/16/2012 21:38:48, 290304 bytes
    Driver: C:\Windows\system32\atiumdag.dll, 7.14.0010.0911 (English), 11/16/2012 23:11:06, 6253224 bytes
    Driver: C:\Windows\system32\atiumdva.dll, 8.14.0010.0359 (English), 11/16/2012 21:54:50, 4749312 bytes
    Driver: C:\Windows\system32\atitmmxx.dll, 6.14.0011.0023 (English), 11/16/2012 22:43:32, 163840 bytes
    Driver: C:\Windows\system32\atiicdxx.dat, 3/6/2012 19:59:32, 618823 bytes
    Driver: C:\Windows\system32\amdpcom32.dll, 8.14.0010.0023 (English), 11/16/2012 21:35:18, 56832 bytes
    Driver: C:\Windows\system32\atimpc32.dll, 8.14.0010.0023 (English), 11/16/2012 21:35:18, 56832 bytes
    Driver: C:\Windows\system32\atiadlxx.dll, 6.14.0010.1104 (English), 11/16/2012 21:39:50, 364544 bytes
    Driver: C:\Windows\system32\atiumdva.cap, 11/16/2012 21:53:26, 2852480 bytes
    Driver: C:\Windows\system32\atimuix

  • no reply from steam, no reply from telltale, no reply here. well iam fucked. other games works fine. and only solution that i was able to google to the problem similar to my was solved by reinstalling win7...which I have no intention of doing.

  • Hi! That's too bad hearing you are in trouble. I have same issue, I bought the game from STEAM. And so many other friends have same issue. They finally found a few solutions. Here is Community Discussion URL. http://steamcommunity.com/app/207610/discussions/

    Hope to solve your problem.

  • User Avatar Image
    TelltaleMike Telltale Staff

    I apologize for the issue you are experiencing. We have implemented a fix that will help most affected customers login. Please try logging in again alternating between your username and your email address. If you still encounter a Login Error, this may indicate an issue with your login information in your registry. To correct this, please open a command window (Below are instructions on how to open a command window).

    Windows XP: Go to your start menu and click on run. Type in "cmd" and press enter

    Windows Vista / 7: Press the Windows key. Type in "cmd" and press enter

    Windows 8: At the start screen, type in "cmd" and press enter

    Then copy the command line below and paste it into the command window, press enter, and confirm the question (to confirm the question, type “y” and press enter):

    REG DELETE "HKEY_CURRENT_USER\Software\Telltale Games\Launcher”

    (Please make sure when you copy the above text that you do not copy a space before or after the text, as that will produce an error message. If you still receive an error after inputting the command line, please try typing in the command line one letter/symbol at a time into the Command prompt)

    Also please make sure your password ONLY contains a-z, A-Z, and 0-9 and no other characters. If you have an " or \ or any non-ASCII characters in your password, please login to your account on our website and change your password.

    Also, please make sure you are using the correct username/email and password. You can verify this information by logging into your account on our website. Please also note that your login credentials are case sensitive.

    If you are still seeing the same error message after attempting the above suggestions, it may be an account issue that you are experiencing. If this is the case, please contact/email our Support Staff at Support@Telltalegames.com, and they will be able to assist you further to resolve your issue.

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