User Avatar Image

Walking Dead Saving/Loading issues Steam

posted by Tom120Regan on - last edited - Viewed by 7.8K users

Hey guys.

First of all; forgive me if I'm blunt. I have been having this problem for 2 months now. I emailed TellTaleSupport and they put me onto someone named Evan, who has been literally no help, and takes up to 20 days to reply.
On top of that, i have wasted roughly 17 hours of my life trying to fix this bug. No; that's not an exaggeration.

Okay; so first of all: I have already beaten TWDG. But since then I got a new laptop, and for some reason my save file didn't carry on. Fair enough; I'd just play through again. From there I had been having some issues with choices carrying on, so I deleted all local content/everything in the walking dead folder, re-installed it, and it all worked again.
for a while.
Everything was working fine until I finished episode 2. I started episode 3, played up until the point where you return to the Motor Inn. I exit to the main menu, and it says "Episode 3" in the first save file. As it should. Plus, I can view my stats from Episodes 1 and 2.
Then I quit out of the game and start it up again. For some reason, my save file has reverted back to Episode 2. I also can no longer view my stats for Episode 2. If I click "Rewind" my only option is to play from "Chapter 1; The Woods", but if I click "continue" it says:

Rewinding will delete any progress made after this point, but retain progress made up to this point.
Do you want to rewind to this checkpoint?
[Yes] [No]

When I select "Yes" The game will pick up from the scene just before you are given the option to steal from the station wagon. The game will play as normal. However, when I try to play on from Episode 3, the problem repeats itself.

It may be worth mentioning that when I play Episode 3, save, exit and re-enter the game and the save file says "Episode 2" (as previously stated) the date will say: "08/14/13 22:24:42"
but in my "The Walking Dead" folder in "TellTale Games" in my "Documents" my latest save says: " - 8/14/2013 7:45 PM - SAVE File"

If you actually read all this; kudos. Anyone have any ideas? I seem to be the only one on the face of the earth who has this issue. Glad I won the lottery on that one.

46 Comments - Linear Discussion: Classic Style
  • Look, I feel like we're beating a dead horse here. How's this for an Idea: I will reset my computer, and wipe any trace of TWDG. Then, I'll play through it again, and send you a support link thing after each episode, so we can see exactly where the problem arises, and eradicate it?

  • User Avatar Image
    DjNDB Moderator

    You don't need to reset the computer to restart the game. It's enough to disable steam cloud and delete the savegame folder.

    I suggest you make a new copy of the savegame folder after each episode you finish. Then you can go back to that if anything should go wrong.

    Normally you don't need to run the support tool until you run into problems, but I can look at it if you upload it of course to check if there's anything unusual.
    You can also check for yourself if you don't want to wait till I can review your upload. After each episode just make sure there is no prefs.prop in any of these folders
    C:\Program Files (x86)\Steam\steamapps\common\The Walking Dead\Pack\default
    C:\Program Files (x86)\Steam\steamapps\common\The Walking Dead\Pack\WalkingDead102
    C:\Program Files (x86)\Steam\steamapps\common\The Walking Dead\Pack\WalkingDead103
    C:\Program Files (x86)\Steam\steamapps\common\The Walking Dead\Pack\WalkingDead104
    C:\Program Files (x86)\Steam\steamapps\common\The Walking Dead\Pack\WalkingDead105
    C:\Program Files (x86)\Steam\steamapps\common\The Walking Dead\Pack\WalkingDead106

    That's pretty much all I can do too. If there is, its best to run the support tool to decide further steps.

    I wish there was a real solution, but this way we should be able to get you through the game successfully again without major setbacks.

  • Okay: I just finished Episode 1. Here are the files:

    In C:\Program Files (x86)\Steam\steamapps\common\The Walking Dead\Pack\WalkingDead105 there is a PROP file, called "StatsItem_Chapter8.prop". I don't know if that's good or bad, but I figured it was worth a mention.

    Also: I had two minor hiccups during the episode. 1) In the scene where Clementine hurts her finger, and Lee must bandage it up, just after Lee fixes her finger, the game froze. Now, I just minimized it with Esc and Ctrl and when I clicked back into it; the game worked perfectly.

    2) In the scene where you must decide weather or not to let the infected girl shoot herself at the Motel, my computer crashed, and I got the following message:

    :( Your PC ran into a problem and needs to restart. We're just collecting some error info, and then we'll restart for you ( __% complete) If you'd like to know more, you can search online later for this error: DRIVER_IRQL_NOT_LESS_OR_EQUAL (igdkmd64.sys)

    I don't know if that's all just a coincidence, but with how fucked up my game is, I'd rather not take any chances.

    It may also be worth mentioning that in ThisPC/Documents/TelltaleGames/TheWalkingDead some of the "Date Modified" things are not in order. For example: 17/12/2013 9:56 ... 17/12/2013 9:23 ... 17/12/2013 10:48 ...

    But you'll see what I mean when you look at the support tool thing. Again; I don't know if that's normal, but I figured it was worth a mention.

    Thank you very much. I Emailed Telltale Support 8 days ago now, and they still haven't replied, so you're the only on actually helping me out. So again; Thank you.

  • User Avatar Image
    DjNDB Moderator

    I am glad i can help.
    Everything looks normal so far. The StatsItem_Chapter8.prop is supposed to be there.
    The crash was caused by the Intel graphics chip, and the freeze might have to do with it too. Please check in the nvidia control panel to make sure the game is forced to run on the nvidia chip.

    The dates of the savegames are not chronological. The order is stored in the prefs.prop.

    If you remember backing up the savegame folder you should be fine.

  • Perfect! Okay, but first, can you run me through how to back up my savegame folder. I know it's probably a stupid question, but I just want to make sure I have everything absolutely perfect.

  • User Avatar Image
    DjNDB Moderator

    All you need to do is make a copy of the entire "The Walking Dead" folder in
    %USERPROFILE%\Documents\Telltale Games\


    That's the latest update. No major hiccups. Although at one point I got a message saying:

    "Your computer is low on memory. Please save your files and close these programs: Steam Client Bootstrapper (buildbot_winslave04_steam_steam_rel_client_win32@... WalkingDead101"

    But there was no way my memory could have been low, (I have 592GB free of 698GB and my laptop is super powerful) so I sent it away to get fixed, and they worked their computer magic, sent it back, and all worked well! Lemme know if anything seems strange or startling. (I will also make a back up of my saves so far)

  • User Avatar Image
    DjNDB Moderator

    Everything looks fine :)

  • Phase two of our master plan is complete!

Add Comment