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error

posted by c.hamooda on - Viewed by 262 users

i can't play the game because this error "can't communicate with telltale server !!!!" what should i do ?

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    TelltaleMike Telltale Staff

    Please try logging in again alternating between your username and your email address. If you still encounter a Login Error, this may indicate an issue with your login information in your registry. To correct this, please open a command window (Below are instructions on how to open a command window).

    Windows XP: Go to your start menu and click on run. Type in "cmd" and press enter

    Windows Vista / 7: Press the Windows key. Type in "cmd" and press enter

    Windows 8: At the start screen, type in "cmd" and press enter

    Then copy the command line below and paste it into the command window, press enter, and confirm the question (to confirm the question, type “y” and press enter):

    REG DELETE "HKEY_CURRENT_USER\Software\Telltale Games\Launcher”

    (Please make sure when you copy the above text that you do not copy a space before or after the text, as that will produce an error message)

    Also please make sure your password ONLY contains a-z, A-Z, and 0-9 and no other characters. If you have an " or \ or any non-ASCII characters in your password, please login to your account on our website and change your password.

    Also, please make sure you are using the correct username/email and password. You can verify this information by logging into your account on our website. Please also note that your login credentials are case sensitive.

    If you are still encountering an error message after trying these suggestions, please reply and specify the exact error message you see.

  • C:\Windows\system32>REG DELETE "HKEY_CURRENT_USER\Software\Telltale Games\Launch er" Voulez-vous définitivement supprimer la clé de Registre HKEY_CURRENT_USER\Softwa re\Telltale Games\Launcher" (Oui/Non) ? y Voulez-vous définitivement supprimer la clé de Registre HKEY_CURRENT_USER\Softwa re\Telltale Games\Launcher" (Oui/Non) ? y Voulez-vous définitivement supprimer la clé de Registre HKEY_CURRENT_USER\Softwa re\Telltale Games\Launcher" (Oui/Non) ? O Erreur : Erreur : le système n'a pas trouvé la clé ou la valeur de Registre spéc ifiée.

    probleme not resolved help me plzzzz

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      TelltaleMike Telltale Staff

      After inputting the command line you should get the message 'Do you want to permanently delete the registry key? (Yes/No)' Then hit the Y key to say yes. After this you should receive a 'successfully deleted' message. Then try logging into the game again.

      If you are still unable to connect to our servers after trying the above solution, please take a screenshot of your registry and attach it to an email to our Support Staff at Support@Telltalegames.com, and we will be able to assist you further. To find your registry, click on Start at the lower left of your screen, in the search field type "regedit" and press enter. On the left-hand pane of the registry select the arrow next to HKEY_CURRENT_USER, now select the arrow next to Software, and then select the arrow next to Telltale Games. Click once on the Launcher folder and on the right hand pane you should now see a couple entries, one will be titled 'login' the other will be titled 'pwd.' Please take a screenshot of this screen and attach it to your email as a .jpg or .png. We will look to verify the information to make sure your registry is correct.

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