43 Comments
  • I purchased all the episodes for the Law and Order Legacy series, however I cannot download all the episodes. I am using an iPad mini updated to iOS 7.0.4. I have episodes 7, 6, but I cannot download 2-5. I have followed the suggestion of resetting my device and ensuring a good wifi connection. It will usually start the download, then it goes quite slowly, perhaps it times out. Help me TellTale, I have criminals to put away.

    • User Avatar Image
      TelltaleMike Telltale Staff

      Please make sure you have a strong internet connection when downloading individual episodes. Also please make sure that all of your applications running in the background are closed, to free up necessary system resources. To close apps running in the background, please double tap the Home button, and Hit the red X's (if you're on iOS6) or swipe up on the open apps (if you're on iOS7).

  • Me too,please fix the problem as soon as possible!!!I am in China。

  • User Avatar Image
    TelltaleMike Telltale Staff

    Can you please clarify if you are having trouble downloading the episodes, or running them from inside the app? If your app is crashing when attempting to load the episodes, please make sure that all of your applications running in the background are closed, to free up necessary system resources. To close apps running in the background, please double tap the Home button, and Hit the red X's (if you're on iOS6) or swipe up on the open apps (if you're on iOS7). If you are having trouble downloading them, please make sure to be connected with a strong internet connection to ensure a successful download.

  • My internet connection is fine and I followed your above instructions to make sure no other apps are running. I am unable to download the episodes. Very frustrating. Please advise on what to do. I am playing on iPad 2

  • I am also playing on iPad2 and have this same problem. The first time it got to 97% then gave me the "internet connection" error. I have tried at least twice a day since then, when no one else is using the internet, but still get the same message.. Mod, we see the "get" button on all of the episodes, and when we click on it it gives us that internet connection error message.. I have recently uninstalled/reinstalled the app. It is reinstalling now, I will post here after I see if it has worked.

    xx

    • Okay, so now it has deleted my load and it won't restore my purchases. I'm getting frustrated.

      • User Avatar Image
        TelltaleMike Telltale Staff

        If you are having trouble restoring, please follow the instructions in this link:

        http://www.telltalegames.com/community/discussion/53347/twd-ios-cannot-restore-workaround

        If you have the episodes say 'Get' but the download isn't completing, please close the game and all other applications running in the background. This should free up necessary system resources. (To close an app running in the background on iOS 6 and before: double tap the home button to make all running apps appear at the bottom of the screen, hold down on an app you wish to close and red buttons will appear, tap the red buttons to close the apps. If on iOS 7, double tap the home button and swipe up on the open apps to close them)

        Also, please turn off your iOS device for at least three minutes before attempting to play the game again. Then please make sure you are connected to a strong internet connection when attempting to download the episodes. I apologize for the inconvenience.

  • I prepaid for season 2 of The Walking Dead. I wanted to play it on my iPhone, which is where I played Season 1 and the 400 Days. I can't find an iOS version on this site to download, In the meantime I decuded to download the Mac version to play on my laptop. However, after downloading, I was unable to install because Ii received the message the file was from an unidentified developer. It's been 3 weeks, and I'd really like to play the game. HELP!?!??

    • User Avatar Image
      TelltaleMike Telltale Staff

      If you are receiving the error message on a Mac computer, please disable Gatekeeper, as this may be preventing you from opening the file. To do this, click the Apple logo on the top toolbar and select System Preferences. Now select Security. If the padlock in the bottom left corner of this screen is not open, click on it. You will now see 3 options for downloaded applications, they are: Mac Store, Mac Store and identified developers, and Anywhere. Please select Anywhere and then confirm your selection. Then try installing the game again. Please note: To be on the safe side, please follow these steps again, and turn Gatekeeper back on after the game is finished installing.

  • I'm having an issue where I had season 1 downloaded on my iPad, I have an iPhone now, I can download the game and play the first episode but when I try and restore purchases it's asks for my Apple ID info then does nothing. I still have the game on my iPad but I can't get the whole game on my phone. Just wanted to go through it again before getting a season 2 ep2-5

  • What about an iOS version here? I only see a Mac, or a PC version available, and I'd really prefer to play on my iPhone. Although your suggestion about the Gatekeeper on my Mac worked like a charm. Thank you for that.

    • User Avatar Image
      TelltaleMike Telltale Staff

      If you would like to purchase our game for an iOS device, they are available in the iTunes App Store for purchase/download either on your iTunes on your computer, or right from the App Store on your iOS device.

      • I've already paid $23 for the pre-order here.There was nothing in the pre-order information that said the versions that would be made avaikable would only be for Mac or PC. One would expect the source company to have all versions for sale. Apparently one would be wrong. I think it's an unfair practice to make me pay for the game again for the only version I really wanted. If someone could arrange to refund my pre-order payment, I'd be happy to go to iTunes and buy each episode as they are released for my iPhone.

        • User Avatar Image
          TelltaleMike Telltale Staff

          I apologize for any inconvenience this has caused. We would be happy to refund you your order. Please contact/email our Support Staff at Support@Telltalegames.com for further assistance regarding this issue. After emailing our Support email, feel free to send me a personal message with the unique ticket number you receive from our auto response, and I will try to get your refund process expedited. (To send a Private Discussion, click on a Username, and click on Private Discussion on the left hand side of the page.)

  • Ok,

    So played ep 1 of the Walking Dead and loved. Bought the €17.99 pack with ep 2-5 + 400 days. However it doesn't download, restore button doesn't work. When I try to play Ep 2, it only gives me the option to buy it again for 4.49 when I click the get button. Tried deleting and reinstalling. Internet connection is fine and I'm not running any other apps. What's weird is that in the app store under in app purchases for the Walking dead, it doesn't just show the 17.99 purchase I did, but in addition to that 4.49 for every episode + another 13.99 for the ep 2-5 multipack. Sure hope you aren't charging 3 times for the same content. Which so far, doesnt work. Any help would be much appreciated!

    Regards,

    Strauss

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