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    TelltaleMike Telltale Staff

    I apologize for the inconvenience. Please try uninstalling and reinstalling the game. If that does not resolve the issue, please verify the game's cache from inside steam (https://support.steampowered.com/kb_article.php?ref=2037-QEUH-3335). You can also try setting the game to 'always keep this game up to date'. (To do this please right click on the game in your Library, and click on Properties. Once on the Properties window, click on the Updates tab, and under Automatic Updates, click on the arrow of the drop down menu and make sure 'Always keep this game up to date' is selected.

    If these suggestions do not resolve your issue, can you please specify what OS version you are on?

    • these suggestions didn't resolve the issue but thanks for trying to help. apparently I'm on Windows 8 with 8gb ram an Intel(R) with an I(7) 3632CPU at 2.2 ghz.

      • User Avatar Image
        TelltaleMike Telltale Staff

        Please also try unplugging any and all USB devices except for a keyboard and mouse (this includes sound devices) and then plug in headphones to the audio out jack, and then try starting the game again. You can also try running the game in Compatibility mode (We recommend Windows 98/ME)

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