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Tales of Monkey Island - Ep 1 - Simply wont start!

posted by Chimaera on - last edited - Viewed by 914 users

I bought the pack on Steam this morning and I can't start the game. Could it be steam that is evil? Unfortunately not, since the demo that I downloaded from Telltales site behaves in the same way.

When I try to start the game the small vista loading icon is showed for 3 seconds...then nothing...at all. Like I had never clicked the exe.

I am running Vista Premium 64-bit version,Intel i7 quad, 8G RAM, ATi 4850, DirectX updated, Graphic drivers updated.

I have scavenged the forums and tried lots of the solutions that has been mentioned, but without finding one that works for me. (So no anti-virus, no anti-copy protection, Desktop set to 32-bit, compat. mode tested, run as admin tested). Actually this is the first game that hasn't worked on this computer.

Does anyone have any suggestions?

My Dxdiag.txt can be found here: http://www.chimaera.se/DxDiag.txt

24 Comments - Linear Discussion: Classic Style
  • Beyond,

    I have asked Steam Support for a refund and I am happy to report that they said yes.
    Still it is really sad that I can't play the games since I was really looking forward to it.

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    DjNDB Moderator

    @beyond2064 said: The task manager never shows it as a running application, but the processes tab has "monkeyisland101" throughout, most likely all the attempts to get it to run.

    this is all on my laptop which runs vista home premium

    Have you tried the clean boot mentioned above?

    Also please give us some information to work with:
    Please start dxdiag:
    Windows XP: Go to your start menu and click on run. Type in "dxdiag" and hit enter
    Windows Vista / 7: Press the windows key on your keyboard or click on the start menu. Type in "dxdiag" and hit enter.

    Now click on the button that says "save all information".
    It will prompt you to save a file. Save it where you can find it.


    Then e.g. zip the file and attach it to a message.

  • Hello,

    Thanks very much for the feedback.

    Chimaera: I'm glad you didn't have an issue with your refund. I downloaded the game as part of a free promotion so I'm not eligible, which is fine, "no harm no foul" and such.

    djNDB: I did indeed try the clean boot, as per the posted instructions, but there was no change. I'm trying to put the dxdiag, but it hangs midway, so i can't save it. between me and my laptop, I'm trying to figure out who the inept one is. once I get it to work properly, I'll post it.

    Thanks again for the responses.

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    DjNDB Moderator

    @beyond2064 said: I'm trying to put the dxdiag, but it hangs midway, so i can't save it.

    Maybe it hangs because something is broken, that we would see if we had the dxdiag :D

    We might go a different way.
    What is your Laptop manufacturer and exact model?

  • aha! success on another go. I've attached it to this reply, and here's some general info from the top

    ------------------
    System Information
    ------------------
    Time of this report: 9/20/2009, 12:30:08
    Machine name: ALEXK-PC
    Operating System: Windows Vista™ Home Premium (6.0, Build 6001) Service Pack 1 (6001.vistasp1_gdr.090302-1506)
    Language: English (Regional Setting: English)
    System Manufacturer: TOSHIBA
    System Model: Satellite L305D
    BIOS: InsydeH2O Version 1.50
    Processor: AMD Turion(tm) X2 Dual-Core Mobile RM-72 (2 CPUs), ~2.1GHz
    Memory: 2814MB RAM
    Page File: 977MB used, 4865MB available
    Windows Dir: C:\Windows
    DirectX Version: DirectX 10
    DX Setup Parameters: Not found
    DxDiag Version: 6.00.6001.18000 32bit Unicode
    DxDiag Previously: Crashed in DirectInput (stage 1)

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    DjNDB Moderator

    I'll look at it right away. What Internet Explorer Version is installed on your System?

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    DjNDB Moderator

    @beyond2064 said: DxDiag Previously: Crashed in DirectInput (stage 1)

    This is interesting. Did it ask you to skip something when you started dxdiag this time?

    Please start dxdiag again and open the "Input" tab. Does it show errors?

  • I was asked to skip, it's where the dxdiag hung last time. the tab just says "n/a" when I bypass it. when I don't, it shows the "collecting information" loading bar which stops halfway

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    DjNDB Moderator

    @beyond2064 said: I was asked to skip, it's where the dxdiag hung last time. the tab just says "n/a" when I bypass it. when I don't, it shows the "collecting information" loading bar which stops halfway

    That's interesting.
    Do you have any input devices besides mouse and keyboard?

    Someone had a similar problem with ToMI when his graphics tablet was unplugged but the driver was still installed.

  • I do, actually. reading the thread gives me the impression that it won't effect the situation, however.

This discussion has been closed.