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The Walking Dead episode 2 not working black screen with axe item

posted by TRANDO101 on - last edited - Viewed by 42.5K users

Ok don't get me wrong its an awesome game but this bug is driving me CRAZY:mad: and i don't know what to do, i've tried ctrl+alt, ctrl+q, ctrl+alt+esc, ctrl+esc, i deleted and re downloaded the game, and deleting files. NOTHING has worked for me so far nothing at all, theirs so many forums about glitches and such . To be honest they may as well have made this another "Jurrasic Park" game because just like this its barely playable just in different was, T.W.D with its glitches, JP with its very bad touch screen and over all controls and boring game play.

If Telltale could help me and others with these glitches it would bring great satisfaction to me and others. And if WTD was fixed it would be like one of the greatest games of all time, no joke

217 Comments - Linear Discussion: Classic Style
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    TelltaleMike Telltale Staff
    In reply to Kaani

    Same here, here's my data.

    link

    Please rename the prefs.prop file in

    C:\Program Files (x86)\Steam\steamapps\common\The Walking Dead\Pack\default

    to prefs.prop.bak to disable it, then restart the game and your save files will be restored.

  • I am having the same issue with episode 2 loading with a black screen and axe on the left side with music. The escape key does nothing, and I saw a re-occuring issue with the prefs.prop in the steam folder. So I changed the prefs.prop.bak in steam and have the same issue. I am running the support command line again, and am attaching the new zip. Any help would be greatly appreciated.

    http://www.filehosting.org/file/details/484301/TWD_support_data_mac.zip

  • User Avatar Image
    TelltaleMike Telltale Staff
    In reply to techeadred

    I am having the same issue with episode 2 loading with a black screen and axe on the left side with music.

    link

    Please do a search on your computer for 'prefs.prop'. The only one that should be associated with The Walking Dead should be inside your

    C:\Users\YOURNAME\Documents\Telltale Games\The Walking Dead\

    file directory. If there are any others in your Steam file directory, or anywhere else, please rename them to prefs.prop.bak. Please also make sure to disable Steam Cloud Saving for the game, as this has been known to cause this issue. (You can check this by right-clicking on the game in your Steam Library, clicking Properties, and click the Updates tab. Near the bottom of the page, you can see if the Steam Cloud is enabled for The Walking Dead: Season One)

  • In reply to TelltaleMike

    Please do a search on your computer for '**prefs.prop**'.

    link

    I forgot to mention that I am on Mac 10.10.3. I am not finding prefs.prop when doing a spotlight search, but followed the path given by TWD_support_data.

    I am seeing the Steam Prefs file, and the Telltale Prefs file. I changed the steam one as seen below, and am still having the issue after disabling the cloud support option in Steam.

    Users/techeadred/Library/Application Support/Steam/SteamApps/common/The Walking Dead/TheWalkingDead.app/Contents/Resources/Pack/default/prefs.prop.bak (I Changed it from prefs.prop to prefs.pop.bak)

  • User Avatar Image
    TelltaleMike Telltale Staff
    In reply to techeadred

    I forgot to mention that I am on Mac 10.10.3. I am not finding prefs.prop when doing a spotlight search, but followed the path given by TWD_support_data.

    link

    Please make sure to check for an extra created prefs.prop file after you have disabled Steam Cloud Saving, just to make sure another prefs.prop was not created. If the issue still persists after you have cleared all duplicate prefs.prop files, you can also try swapping the prefs.prop.bak frile from the /default/ folder you named above, with the actual one in the /The Walking Dead/ folder, and switch the names between the two files (prefs.prop to prefs.prop.bak, and vise versa) then restart the game and see if your save files are then restored. If not, please try running the Support Tool file one more time, then upload it to This File Hosting Website, and I will look over your newly altered file structure, and be able to assist you further.

  • I've played through the game (on a mac pro). Now I had the black screen issue like everyone else and did the prefs.prop.bak thing which worked but now the game doesn't save. https://www.sendspace.com/file/nrf8es

  • User Avatar Image
    TelltaleMike Telltale Staff
    In reply to t3n0r1ff1c

    I've played through the game (on a mac pro). Now I had the black screen issue like everyone else and did the prefs.prop.bak thing which worked but now the game doesn't save.

    link

    @t3n0r1ff1c Please first make sure that the prefs.prop file in

    /Library/Application Support/Telltale Games/TheWalkingDead

    stays named to prefs.prop, as this is your primary preferences file associated with your save files. There are a couple prefs.prop files causing this issue though, in other file directories. Please rename the prefs.prop files in

    /Library/Application Support/Steam/SteamApps/common/The Walking Dead/TheWalkingDead.app/Contents/Resources/Pack/default/

    to prefs.prop.bak to disable them, then start the game, and your save files will be restored.

  • In reply to TelltaleMike

    @t3n0r1ff1c Please first make sure that the **prefs.prop** file in /Library/Application Support/Telltale Games/TheWalkingDead stays named to **prefs.prop**, as this is your primary preferences file associated with your save files.

    link

    What about the prefs.prop.orig file? Should I rename that .bak?

  • User Avatar Image
    TelltaleMike Telltale Staff
    In reply to t3n0r1ff1c

    What about the prefs.prop.orig file? Should I rename that .bak?

    link

    Apologies for the delayed response, yes, there should only be one prefs.prop file in your save file directory that is associated with the game.

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