User Avatar Image

The Walking Dead Season 1: Episode 4-5 Game Bug

posted by newbchu on - Viewed by 12.4K users

The game I’ve purchased is from Steam. - The Walking Dead Game Season 1

The bug found is during the transition from Episode 4 to Episode 5. Just when I have ended Episode 4 and start to play Episode 5 the save file and stats are deleted. Thus beginning Episode 5 with a randomly chosen stat. Hope this will be fixed soon so the consumers get to see what they chose in Season 2.

  • I'm having a problem in the transition from episode 3 to episode 4 in season 1. towards the end of episode three the only audio I get is character dialogue, no background audio. When season 4 starts all I get is character audio. No other audio and black screen. I've downloaded the support tool and ran it. I've tried to follow the instructions but I'm not sure if I've done it correctly. I'm not tech savy so some of the lingo is over my head. There was something about sending you a name. This is the label on the folder where the result are in my PC: TWD_support_data_pc . I don't know if this is what I'm suppose to send to see what the problem is. let me know. bought the game at a gaming store. It's on a DVD ROM, not downloaded from steam.

  • Please help. This has been driving me crazy.

  • Hi, I'm having a similar problem to everyone here. I have gotten everyone to join me on episode 4 to help get Clementine but when I started episode 5, I only had Kenny to help me. That support tool you told us to use started finding the Walking Dead Season 2 folders as well so I hope they don't become a bother for you when you search for the problem. Also I wanted to point out that this is on a Mac even though that probably won't help much.

    Here is the link:

  • Hi there! I'm having a similar problem, after I finish chapter 4, all my decisions from previous chapters disappear and at the beginning of chapter 5 it starts with a random picked choices, any idea how I can fix this? Here it is:

    • User Avatar Image
      TelltaleMike Telltale Staff

      Please rename the prefs.prop file in

      D:\SteamLibrary\steamapps\common\The Walking Dead\Pack\WalkingDead104

      to prefs.prop.bak to disable it, then restart the game and your saves should be restored.

  • Hi, I'm having a similar problem. I had everyone, but when I start ep 5 I'm missing Ben. Unfortunately, when I try and rewind episode 4, the farthest it lets me rewind with is chapter 2 (River street), when I know it was letting me go to the later chapters before I started episode 5. I'd really like to not have to replay all that again if possible.

    • User Avatar Image
      TelltaleMike Telltale Staff

      My apologies, please rename the prefs.prop files in

      C:\Program Files (x86)\Steam\steamapps\common\The Walking Dead\Pack\WalkingDead104


      C:\Program Files (x86)\Steam\steamapps\common\The Walking Dead\Pack\WalkingDead105

      to prefs.prop.bak to disable it, then restart the game, and your saves should be restored.

  • Please help. I have the CD-version of the walking dead season 1, when i finished episode 4 and started episode 5, it shows only a black screen with no cursor. I can see the subtitles and the text when i press esc. But only black screen with no cursor even if i go to the menu. The menu text shows white but nothing else is on the screen. When i start the game i see the colours and stuff but when i start the episode 5 only black screen with no cursor. Here is the link for the support tool results:

    • User Avatar Image
      TelltaleMike Telltale Staff

      Can you please clarify if you can hear the game sound and character voices in the background? If so, please try starting the game again, and when you see the blank/black screen, please try switching the game to Windowed Mode using the shortcut (Alt+Enter for PC, Command+F for Mac) and see if you are then able to see the game correctly. If so, please then try changing the game's resolution and/or graphics settings to a lower setting, and click Apply. Then try switching back to Full Screen Mode by using the same shortcut, and your issue should then be resolved.

  • I don't know if people are still talking in this discussion but I need some help. I have the same problem, I have finished episode 3 and when I go on episode 4 it goes all black and all I can see is the mouse. I have moved the prefs.prop to my desktop. (I dragged it from the packs/default) but I still have the black screen. I have a mac too. Please help I really love the walking dead and I don't want it to be ruined.

  • I'm having the same problem with my Steam Mac version. I'm not sure the tool has run properly (lots of "permission denied" messages) - if not, please let me know what permissions I need to change to ensure the tool generates valid data.

    • User Avatar Image
      TelltaleMike Telltale Staff

      After looking over your Support Tool information, it seems that your computer is running below the minimum system requirements to run the game successfully. Where we require a minimum of 512mb of dedicated memory, your computer is currently running at 256mb of dedicated memory. Your computer uses an integrated Intel graphics card, which we do not recommend using for our game, as they tend to run under minimum specs. I recommend either trying to update your current graphics card's drivers to the latest version, and see if you are able to play, or try playing the game on a computer above minimum system requirements if you have the ability to.

      You can also try changing the game's resolution and graphics settings to a lower setting, and then continue the episode, and see if your issue is resolved.

  • i have the same problem of ellysolo... someone can help please?

  • i have the episode 4-5 bug where all my decisions are gone when i transition to 5th episode. file:///C:/Users/Amber/support_tool/ not sure if this is what you need....

This discussion has been closed.