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  • Im having this problem too. Very frustrating. I've gone back to the library/office and went through with some slightly different repines and I'm still stuck.

  • Im also playing on a mac and having the same problem.. Love the game and I cant wait to continue!

  • I am experiencing the same issue. I followed your request about the "support tool". Here are link to the files i got by launching the tool on my system. Hope you can manage to solve it. File 1: File Name: data.txt File Size: 14.5 KB Download Link: http://www.sendspace.com/file/hl2bg7 Delete File Link: http://www.sendspace.com/delete/hl2bg7/8189aca504f8dd7942c0fa61de5bc375

    File 2: File Name: system_information.txt File Size: 6.6 KB Download Link: http://www.sendspace.com/file/iuh4ib Delete File Link: http://www.sendspace.com/delete/iuh4ib/315a328fca8e8760a8e2b8ae6d622680

    File 3: File Name: TWAU_support_data_mac.zip File Size: 5.7 KB Download Link: http://www.sendspace.com/file/t880ry Delete File Link: http://www.sendspace.com/delete/t880ry/d5eede10106548542d31fa0c692cb0aa

  • Exact same issue here. I thought I was going crazy until I found this thread with others describing the same problem.

    I'm running an iMac OSX 10.9.1, 3.1 GHz Intel Core i5, 4 GB RAM.

    I prepaid for the entire season a month or so ago and had a copy of the game downloaded, but found that it crashed each time after attempting to open it and start a game. I deleted the old copy, downloaded a new one from the TTG website, and played through Episode 1 up until this decision point with no problems.

    As Bigby and Snow leave Ichabod's office and the decision point mentioned above is reached, all I can manage to do is get Bigby to look to the left and right as the associated dialog for each option plays. I can highlight both destinations independently with my cursor, but clicking on them has no effect. Pressing A and D, as mentioned above, only has Bigby turn his head slightly as the graphic and audio for each potential change. Pressing A or D will not force a decision to take place.

    I've tried: repeatedly clicking each choice, pressing A and D, minimizing and attempting the same maneuvers, replaying Episode 1 (both in its entirety and from the previous checkpoint), and reinstalling. All have no effect.

    I'm alarmed that someone mentioned above that this problem couldn't be duplicated since it's clearly very real. I'll admit that I'm pretty frustrated, having had some sort of significant technical issue with TWD1, TWD2, and now TWAU. Any help would be greatly appreciated.

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    TelltaleMike Telltale Staff

    Can any of you please clarify what resolution you are currently playing in, inside the game when you go to the Options menu under Video Settings?

  • I'm on a macbook pro and experiencing this issue. When playing on my pc it didn't get stuck.

  • User Avatar Image
    TelltaleMike Telltale Staff

    We have found this issue to be Mac specific. We are currently looking into the issue, and apologize for any difficulties as we find a resolution to it. For now, the workaround for this issue, is to delete Episode 2 from your game/file structure and you will be able to complete that specific section in Episode 1. Then re-download Episode 2, and you will be able to continue your save file normally from there.

    • How can i delete the episode? I can't find the game/file structure on my iMac. Any hints?

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        TelltaleMike Telltale Staff

        Currently, there is a workaround:

        Please go to your Library/Application Support/Telltale Games/The Wolf Among Us and move the SyncFs folder to your desktop (you do not need to delete it). Then launch the game and you will be able to make the choice of going to Prince Lawrence’s or Toad’s apartment. After completing Episode 1, close the game, and move the SyncFs folder back to the original location. Moving the SyncFs folder back will allow you to play Episode 2 and any upcoming episodes

  • I'm running Mavericks, 10.9.1 and have the same issue. Choosing either gets me nowhere. I have a video that I can show you the problem. If you give me an email, I can send it.

  • For those of you experiencing this issue on OS X 10.9 (Mavericks):

    There are two Application Support folders, one under the hard drive and another under your user folder, which is hidden by default:

    Mavericks Screeny

    Details

    Please go to your Library/Application Support/Telltale Games/The Wolf Among Us and move the SyncFs folder to your desktop (you do not need to delete it). Then launch the game and you will be able to make the choice of going to Prince Lawrence’s or Toad’s apartment. After completing Episode 1, close the game, and move the SyncFs folder back to the original location. Moving the SyncFs folder back will allow you to play Episode 2 and any upcoming episodes

  • I'm having the exact same problem! UGH so frustrating... looks like its a Mac problem - since my boyfriend is able to play the game no problem on his laptop (PC). I hope Telltale can fix it otherwise I want a refund because, I'm able to fully play the game or make choices that impact how the story will be shaped in episode 2.

    • User Avatar Image
      TelltaleMike Telltale Staff

      I sincerely apologize for any inconvenience this has caused you. While we are still looking into the issue, please follow the above workaround by moving your SyncFs folder to your desktop, and then play through and make the choices, and then move the SyncFs folder back to the original location. You will then be able to keep playing. Please note that this issue should not happen again in the future.

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