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Xbox Support told me to get my code here...

posted by jender on - Viewed by 6K users

Hello,

Like many of the frustrated fans who waited and waited for A WOLF AMONG US ep 2 to arrive, only to not have the Season Pass work once it was finally here...I have waited the 48+ hours to recieve my "code" via email/Xbox Live messages so that I may play the ep w/o having to buy it again. After having not recieved it in the promised time frame, I phoned XBOX SUPPORT and they told me that all I had to do was visit this page and "easily" obtain a code from your end. Feel like I am being jerked around by both parties involved.

I just want to play the game. Who gives the code, and do they know they are the ones supposed to give it? Please advise.

45 Comments
  • Same boat. Waited over 72 hours for the code, then Xbox "support" told me to come here for my code. The funny thing is, I was gonna go ahead and get TWD season 2 pass as well. If this doesn't get sorted soon, I'll probably be too bitter =[

    XBL Gt: Archonways

  • Alright, I have my code and it works!

    I advise you to do what I did, I sent a tweet to @XboxSupport saying that I didn't have my code and it's been over 48Hs and in less than 2 hours I had it.

    Good Luck people :)

  • BTW keep in mind that they have their working hours from 6AM to 12AM, i think they just got online.

    Hope it helps.

  • spoke w my 5th Xbox Support Agent today. He had me buy the episode, then refunded me once I did. Better than nothing, I guess. Don't know why the 4 other ppl I spoke with couldn't have done the same thing...they basically all acted like it was thier first time hearing of the problem.

  • GT: Xxnitronick8xX, please send soon! can't wait!

  • Waited 77 hours for the code, this is getting ridiculous now. GT- zFYl

  • XBOX told me to wait 2 days. its been four since i bought my season pass. please send me my xbox redemption code for episode 2 of a wolf among us. im trying to support you guys....

    xbox gamer tag: drbloodthrone

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    TelltaleMike Telltale Staff

    I apologize for any difficulties caused by this issue. For those of you who are still waiting for a code, have deleted their code by mistake, or are receiving the 'invalid code' message, please contact our Support Staff at Support@Telltalegames.com and we will be glad to assist you with your issue. Please make sure to include your exact situation in the email (Deleted your Code, Receiving an Invalid Code Error, or Haven't Received a Code yet), as well as your full name, gamertag, and the 25 digit code (If you have received it, but it is invalid).

  • Hello, I bought the season pass 2 days ago and the Microsoft's help told me to come here. So here I am :) and I would like to ask for a redeem code to the episode 2. My gamertag is Dufi1984 Thank you

    • User Avatar Image
      TelltaleMike Telltale Staff

      Please contact our Support Staff at Support@Telltalegames.com and we will be glad to assist you with your issue. Please make sure to include your exact situation in the email (Deleted your Code, Receiving an Invalid Code Error, or Haven't Received a Code yet), as well as your full name, gamertag, and the 25 digit code (If you have received it, but it is invalid).

      • I've sent an email as well after the post.

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          TelltaleMike Telltale Staff

          Microsoft will be sending codes out to people 48 hours after they have purchased the Season Pass. If you have not received a code yet, you should be receiving one in the near future. We are currently working on releasing a Title Update that will fix this issue for all players experiencing this issue. If the Title Update releases before you receive a code from Microsoft, you will not receive a code. Instead you will be able to download the Title Update that will resolve your issue.

          • So roughly how long do you think the title update will take? I had no idea this was going on or I wouldn't have purchased the season pass and I would have bought them one at a time. Since that is not an option anymore... and I don't feel like sending email from my 360 (I lack a personal computer at the moment) I want to know if this is something I need to take the time to do or if it is just as worth while to wait for the update. Thank you in advance if you reply.

  • I wish I looked this up before I bought the season pass. Waiting patiently for it to either work or I receive a code, This is a real pain.

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