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Episode 4 locks up at loading screen after recap animations.

posted by jessenelson on - Viewed by 158 users

I was able to play the first three episodes without a hitch but when I try to start episode 4, the "previously" recap animation starts off a bit stuttery and out of sync but then smooths out until the recap is finished. After that, my system locks up on the loading screen and only the task manager will get me out of it.

However, even though the program is closed, my system will be stuck in a cycle where it freezes for a few seconds and then runs for one second and only a hard reset will bail me out.

FWIW - my Steam copy of Batman Arkham Origins will do the exact same thing as well but i was able to play that without any problems before as well, so it appears that an update or something I may have downloaded or installed has changed something.

Any help or suggestions would be appreciated!

TWAU support tool findings - https://www.sendspace.com/file/urnqba

1 Comment
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    TelltaleMike Telltale Staff

    I apologize for the inconvenience. Below are a few possible solutions:

    1) Ensure you have the latest drivers for both your graphics card, and your computer’s BIOS

    2) Restart your system

    3) Unplug your gamepad (and all other USB devices other than keyboard/mouse) and plug in headphones to the audio out jack.

    4) Verify your cache if you purchased through Steam (https://support.steampowered.com/kb_article.php?ref=2037-QEUH-3335)

    5) Run the game as admin

    6) Run the game in compatibility mode (right click on game, click properties, click compatibility tab , and we recommend running the game in Windows 98/ME ) (We recommend Windows 98/ME)

    7) Reinstall the game

    8) Make sure that the Steam application is not set to a compatibility mode (right click on steam and click properties, then check compatibility, and make sure that it is not checked to play in a different OS)

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