I just wanted to jot up this quick missive in the hopes of helping others avoid this situation.
I am a huge fan of Telltale Games. Sam & Max prompted me to sign up for GameTap, and is the sole reason my subscription has continued. I also bought the first episode of SBG4AP, with intentions of upgrading to the season after the holidays when time permits playing them. ^_^ I enjoy episodic games and am proud the be a customer of a one of the genre's pioneers.
Here's where the rub come in...
A coworker of mine is a huge gamer, and like me really laments the death of classic adventure games. I bought him a retail boxed copy of Sam & Max Season 1. He seemed really pleased and eager to try it out.
The following day, he reported that he was never able to play any of the games. He reported an unusual amount of "disc thrashing", and multiple securom error messages. One of which was that he was unable to play due to disc emulation software. There is no such software installed. He uses linux and boots into Windows exclusively to play games. There's practically nothing installed on the system save for steam and game installs. He told me he tried some troubleshooting steps and reported his problems on the Telltale forums but was unable to rectify them.
After he related these issues to me, I felt so bad that I immediately re-purchased the Season 1 pack directly from the Telltale store in digital form. I explained to him that this had been the method of purchase I'd used in the past and had never suffered any such issues.
I'm a little miffed at having to pay a total of $70 for his gift, but that I can live with. More importantly I want to know why these problems have arisen. I know that Securom is present on the downloadable versions as well, and yet they've posed neither of us any issues. Is Telltale using some newer or more stringent version on the disc-based releases?
In closing, I just want to say that I'm sorry my friend's introduction to a great company was tainted by these problems. Hopefully I've set things right. I would strongly encourage anyone reading these words to purchase Telltale products, but to please do so through it's own store (or possibly Steam), it may save you trouble in the long run.