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  • deleting the sync Fs did not work, I followed the tools instructions and uploaded it,

    http://www.sendspace.com/file/594if1

    I am running a steam installation if that makes a diifference.

    • User Avatar Image
      TelltaleMike Telltale Staff

      Can you please clarify if you have the game set to 'Always keep this game up to date' from inside your Library? To do this, please right click the game from within your Steam Library, and click Properties. Once on the properties menu, click on the Updates tab, and under the Automatic Updates section, make sure 'Always keep this game up to date' is selected from the drop down menu. You can also try verifying your game cache by following the same steps and right click the game, then click Properties. Then click on the Local Files tab, and click 'Verify Integrity Of Games Cache'. This will take from anywhere between a couple minutes to 20 minutes depending on your internet connection.

  • yes, I have done both of those steps, and the problem still persists.It also gets stuck on the save selkect page, It always gets stuck on slot "b".

  • User Avatar Image
    TelltaleMike Telltale Staff

    Can you please clarify if you quit the game while an autosave or loading message was on the screen? If you quit the game during an autosave, your save files may have become corrupted. If this is the case you may need to delete your save files either from within the game, or inside the games save directory.

  • I may have, I had quit after I accidentally chose to sit with the new group over kenny, I cannot access the save files from the game, as it gets stuck there tooo, It always gets stuck on slot B

    • User Avatar Image
      TelltaleMike Telltale Staff

      My apologies. Your save games may have become corrupted. I recommend deleting the prefs.prop file and saveslot files from within your

      C:\Users-\Documents\Telltale Games\The Walking Dead Season Two

      save directory, then start Season Two again. I apologize for any inconvenience that this may cause you.

  • deleting the files seems to have worked, I was more worrier that my game had become unplayable. Thank you for your time.

  • I seem to be having the same problem, and I have tried everything that you recommended but it still had the "updating content" screen.
  • And the the support tool isn't working
    • User Avatar Image
      TelltaleMike Telltale Staff

      I apologize for the inconvenience. Please try downloading the support tool again, and double click it, and make sure to allow it to run if any pop ups stop it from running. It will then appear as a black Windows Command box, and will run in the background for 5-10 minutes. Please allow it to run until it is done collecting the data. It will then output a .zip file, and then you will be able to follow the later steps of uploading that file to sendspace.com, and copy and paste the download link to that file in a reply to this thread, and I will then be able to assist you.

  • Also, when I try to delete the files they reappear again when I try to start the game.

  • Hey i have the same problem the game get's stuck after i click start it says "updating content" how can i disable the auto update without steam?

    • User Avatar Image
      TelltaleMike Telltale Staff

      My apologies, please try changing the download region from which your update is coming from. To do this, please click View on the top left of the Steam window, and click Settings from the drop down menu. Once the Settings window is open, click on the Downloads tab, and under the Download Region section, try switching to a different region using the drop down menu. Then close the Settings window, and restart Steam before attempting the update again.

      • i already finished the game by finishing the episode then deleting the save then starting the next episode with random choices that the game made for me for the last episode then playing the current episode then delete the save and so on. sadly after finishing episode 5 i found choices that i didn't make when i played these episodes.But thanks anyway! it's was a great game :)

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